Potentially the least hardworking employee core out of every dealership. Your car will always come…read moreback to you a few days later than promised.

Waste of time and lies!!!! They said 99% approved with…read moreco-signer Co-signer drives 40 minutes for bullshit n lies 3 hours wasted HORRIBLE

(If I could give more stars, I absolutely would!)…read more There aren't enough stars to honestly rate the service I received on Friday, July 3, 2026. My sales representative was Caleb Carrothers, and I truly cannot say enough great things about him. I live in the Houston metro area and drove all the way to Dallas to work with Caleb. As most people know, shopping for a new car can be stressful and overwhelming. Everyone has their own reason for being in the market, and for me, I had reached the point where I was tired of putting money into a vehicle that was no longer reliable. By the time I connected with Caleb, I was feeling discouraged and exhausted after working with two other sales representatives in the Houston area at a different dealership. I honestly felt like I was running out of options. From the very beginning, I was completely transparent about my financial situation and my credit. Caleb listened without judgment and assured me he would do everything he could within the dealership's guidelines to help me. I had heard similar promises before, but this experience was completely different. What stood out most was his professionalism, patience, kindness, and willingness to explain every step of the process. He never made me feel rushed or pressured. Instead, he made me feel valued, respected, and confident that I was in good hands. I began working with Caleb around 10:00 a.m. on Friday. Within approximately six hours, I was approved, selected my vehicle, drove three hours from Houston to Dallas, completed all of my paperwork, and drove off the lot in my brand-new 2026 Hyundai Elantra Sport with only 12 miles on the odometer. The entire experience was smooth, efficient, and far exceeded my expectations. In my line of work, I spend my days helping others and giving back to my community. This time, I was the one who needed someone to believe in me and say, "Yes, we can make this happen." Caleb, if you happen to read this, thank you. There was a lot of prayer behind this purchase, and I truly believe everything happened exactly as it was supposed to. Looking back, I realize I wasn't meant to purchase a vehicle in Houston. I was meant to make the trip to Clay Cooley Hyundai in Dallas, where I received some of the best customer service I have experienced in a very long time. With my stable employment, determination, faith, and Caleb's knowledge and dedication, my dream of owning a brand-new car became a reality. This was my first new car purchase, and because of the way I was treated, it is a memory I will cherish for years to come. Caleb, thank you for treating me with dignity, respect, and genuine compassion. Those qualities cannot always be taught--they come from the heart. Your knowledge is impressive, but your character is what truly sets you apart. You have a gift for helping people, and I pray that God continues to bless you, your family, and your career as you continue making a positive difference in the lives of others. Thank you again for going above and beyond. I'll never forget this experience, and I highly recommend Caleb Carrothers and the entire team at Clay Cooley Hyundai to anyone looking for an honest, caring, and exceptional car-buying experience. -YoYo

Ava specifically !! played in my face like i could bring $500 or better down with a cosigner with a…read moredecent credit score of 600+, i got there at 5 pm earlier that day, we tried my cosigner and it didn't work, i finally got a cosigner that got " approved" so they say, then i was told to come back in the morning because THEY HAD ME SITTING THERE TIL CLOSING. Next morning comes i received a text stating my cosigner that so call got approved the night before was not approved later that day, so they still told me come and try again with someone older so we tried my mom and then it was another excuse. So i decided to leave but i never changed my mind about getting a vehicle and working with them , i let a day pass by and i texted " Ava " my salesperson at the time and tried to ask how much did i need with out a cosigner and i was blocked ! Thats very unprofessional and very unfair how she played in my face for 2 days im not probably not the first or last be safe What so ever managers need to tell their staff get they ass off tiktok with falso information & recieve more training , making people coming inside and leave disappointed thats nerve wrecking and very dull moment for someone you told the night before they were approved

We drove an hour and a half and passed by several other Toyota dealerships to buy our new car at…read moreLegacy Toyota of Dallas, and it was worth every single minute!!! Our salesperson, Galilea, made the entire experience fantastic. She was completely honest, upfront, and transparent from the moment we started talking. There were no hidden surprises or unnecessary hassle, and she made the entire sales transaction completely seamless and easy. If you are looking to purchase a new vehicle, I highly recommend asking for Galilea as she is exceptional!

Exchanged messages with Samantha and setup an appointment to view a vehicle the following morning…read moreat 8:30am. I live up in Grapevine and so the dealership location is over 30 miles away. I also needed to take time off work for this appointment. I arrived at the dealership and was handed off to an associate as Samantha was apparently busy with another customer. The associate proceeds to go find the keys and bring the car up for viewing. Samantha assured me the car would be waiting when I arrived, it was not and for good reason. The associate returns to inform me the car was sent off to auction. This is after Samantha had sent me a text that morning to confirm I was still coming in. Mistakes happen, but not taking the time to confirm you even have the vehicle before setting an appointment and then confirming the day of that I was still coming in for the appointment is in my mind unacceptable. This dealership is one where you are swarmed by sales associates the moment you step out of your car so I would not recommend shopping here.

I will never do business here ever again we bought a car from them in December and have only made…read moreONE payment on it and the motor blew up and they refuse to do anything!!!! And No ya'll can not say ya'll inspect every car because what caused my motor to blow up was a internal belt that should have been changed at 70,000 miles according to my mechanic and that was not done. I am highly disappointed in how y'all have chosen to handle this situation. I am a single mom who doesn't have extra money just laying around and I had to put $600 down to get this car that was supposed to be safe. Then make ONE!!!! Payment on the car and it leaves me stranded. So not only am I out a car because I can not afford to put a whole new motor in the car that ya'll "inspected" ,but I'm out the $600 and ya'll are refusing to do anything to mend the situation.

Brought a Jeep Patriot in November 17 2022, tire rod broke December 2022. Past 30 day warranty…read more Silverstone refused to pay for repairs. 12/30/2022 spent $2,114.65 due to tie rod coming loose and front axle breaking. Being a private company not sure about market capitalization, but I am sure they could cover these repairs to maintain customer service. Second time buyer, Dodge Caliber no issue over 5 years. Never again.

Mrs. Darcy was a great sales lady. she helped with all our needs and got us out in our new car. I…read morelove it and thank her dearly

No stars if I had the option…read more My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley Nissan replaced the fuel injectors. We picked the vehicle up, loaded our family, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle had already been through, that was the breaking point. What disappoints me most is Clay Cooley ghosted me afterward. I emailed the general manager, the service manager, and the service advisor. Weeks later, not one person has responded. No phone call. No email. No follow-up. Nothing. I still have the emails. When a vehicle has been through a blown engine, major repairs, recalls, weeks in the shop, and keeps failing, the least a dealership can do is respond to the customer. They didn't. That says everything.

I bought a 2018 Ford Escape SEL from Hertz Car Sales. I found the vehicle thru Car Gurus. Ron was…read moremy salesman. He was the absolute best. He even offered me his personal snacks after my blood sugar dropped. Awesome! I really liked Hertz no haggle pricing. There wasn't any upselling or forced buying of any kind. I highly recommend this place for your next "new to me" purchase.

This place sells Lemons and don't fix them. Wjen i bought the car the finace manager ran through…read morethe paperwork so fast. Don't waste your money or bye a Nissan Murano from them, 10 months later the transmission went out, because I'm over 2000 miles of warranty they will not fix, however I haven't had the car for 1 year. They sold me a lemon. Don't waste your money. I wish I could give less than a 1 star. They are in the business of taking your money.

Please don't buy a car here this place is full of BS because they were lied to your face and woman…read morethey say they'll go half on your payment on your car note then turn around they lie about it All you have to do is be honest is but you know what they can have this car I would drop this car off this weekend and they can keep it cuz I'm not paying no more money on this damn car It's not even worth it It's so much s*** around with this car that didn't fix nothing on this car and I'm going to show you proof what's wrong with this car in the palace on my windows are messed up too because you can hear the air coming through the window I will not buy cars from here They say they fix it the last time but I went back up there they still didn't fix it

They don't let you do trade ins until 75% of the balance is paid what since does that make by that…read more time the vehicle will have more mileage on it and probably be harder to sell on there end

Juan is the best service rep. Every dealer charges a premium but this place actually provides good…read moreservice with it. Be patient, they take their time to make sure the job is done right.

I needed to have the LED daytime running light replaced on my car. I called the day before, and…read moreJuan made the appointment for 10:00 A.M. the following day. I arrived a few minutes after 10:00. Juan was nowhere to be found at the dealership. He arrived shortly before 10:30, saying he was on a test drive. He got me in line for service. After waiting three hours, he came and told me it would be an additional 30 to 40 minutes. I questioned the time. He said we are super busy today. I understood, but I had an appointment. After close to four hours, he brought me my key and checked me out. I left at 2:42 P.M. I live approximately 16 miles away. I started with a full tank of gas. I was furious to see they had used approximately 1/4th of a tank of gas. Either someone ran an errand, or they just let my car sit and idle. Both are inappropriate.

Well I've been buying cars off and on at Freeman Honda and everything was ok when I started buying…read morethen I started leasing and ok great then I turned 1 car into a car payment ok Tony did that fine and then 2 weeks later he tells me that my payment to turn my lease into a car payment he said I can get it done and affordable well I said let's do well he comes back telling it's gonna be 430.00 more and he says come back in 6 months and fix credit I'm like wth I'm a great coustomer and he's gonna tell me 400 more because my credit was 585 at 18percent interest when everything is paid on time every time well I got news for this guy I'm gonna by my Hondas at another dealership he obviously didn't take great care of a great coustomer hell I'm in coustomer sales and it was screwed up I would never in my life treat any coustomer like this after all the thousands of dollars I spent I miss the old crew that was their PS you need to recognize good paying coustomers I'm extremely unsatisfied I feel that I was stereotyped very very upset !!!!!

Waited in my car for 15 minutes to get oil changed .. no one ever acknowledged me.. will never go…read moreback. This company needs to learn what customer service means... will never go back. RUDE!!!

These guys are amazing at their work. Very professional, honest and knowledgeable. They are the…read morereal deal - trust them to get the work done right. I took my vehicle there for the first time not knowing what to expect. I walked in to see Usman because he answered my call to inspect the issue with my Power Liftgate jammed and no longer working which was the source of so much stress for me over the weekend, and in 10 minutes they solved the issue! They did this without further damage to my vehicle (I tried to fix it on my own). They will not disappoint. I will be a customer for life!! Thank you so much Usman!!

Usman and his team did an amazing job on my Lexus. He talked to us through the entire repair and…read moreexplained what could be expected through out the process. Up front he gave us an honest estimate and stayed true to his word. He provided a reasonable turn around time and when we got the car back it looked amazing as if nothing ever occurred, I will be returning.