OVERVIEW: I came here for a trade-in of my Chrysler 300 and…read morea purchase of a Hyundai Palisade. Overall, it was a good experience. ***** 5/5 STARS for Josue ***** My sales person, Josue, was exceptional. He helped make the process better than the prior 3 dealership experiences I've had in Texas and Indiana. Josue drove me in a dealership car to the bank where I procured a cashier's check for my purchase. He waited in the car for about 10-15 minutes while I talked with a loan representative and then a teller, and was patient and upbeat and helpful the whole time. After I had made it back home, I realized I had left some stuff in the glove box of my trade-in vehicle, and I texted him and he removed the items to keep at his desk until I picked up my registration paperwork. For reference, see the John Eagle Honda experience I had in a previous review. This was worlds better than that, but I do have some details to share about the process. In my experience, car dealers tend to be on a spectrum of "honest" on one end to "dubious" on the other. These folks were very high up on the honest end of the spectrum. I'm pretty meticulous about looking at my charges, and in this case, I paid about $1,218.96 more than I wanted to. The MSRP was $44,320, so this is roughly 2.7%, and it's a margin of "fudge" that I'm okay with. (1) FINANCING -- clear, not pushy, but I had to pay in cash. I came in with a $20,000 pre-approved loan from Bank of America, and planned to pay the rest in cash. They wanted a cashier's check from Bank of America rather than the "bank draft" option, which uses a program called "Dealertrack". As you can see from the attached image, the instructions are clear, so the best explanation why they didn't play ball is that they don't have to, because they know that either (a) the buyer will give up and use internal financing through Hyundai, (b) the buyer will walk away and another buyer will step up and play ball, or (c) the buyer will just pay cash and move on--that's what I did, I paid $38,495 in cash (thanks CARES Act). For what it's worth, I was told that cashier's checks are the way they do business, and that lenders like "Navy Fed" do this regularly and convert the amount to an auto loan for the consumer. Fair, but not all buyers have cash or a lender that can write a cashier's check, so you might need to default to internal financing. This isn't necessarily a bad thing, just worth knowing. (2) TRADE-IN VALUE -- A bit low, but I took a $969 loss on my trade-in target. I knew my trade-in value from KBB was between $9,292 & $11,565 with a "cash value" of $10,010 from a KBB affiliate buyer. I had set up an appointment with Texas Cars Direct in case the dealer lowballed me too much. - The dealer's initial offer was $8,170. I said I'd have to walk out if the offer didn't increase. - They increased the offer to $8,500. I pushed back, because I had several cash buyers waiting and used car values rose 10% nationwide from March-April 2021. (Look it up--it's wild. You have more leverage than you think, right now.) - The manager came to speak with me, and he was respectful and mentioned a host of reasons why they couldn't come up on the price, but never said that he didn't agree with the appraisal value I had given of $10K. He mentioned an auction fee of $1,000 which they'd pay (seems high), and low demand for Chrysler 300S (not reflected in the several calls I'd received already from cash buyers). He noted that Texas law allows you to deduct the taxes from a trade-in AT THE TIME OF PURCHASE (and he's right, CA and other states don't allow this). Ultimately, I took the $8,500. With the tax credit of 6.25% on the $8500, it's roughly $969 less than I was expecting and not worth it to me to leave the dealership, drive to another place, make a cash sale, come back with cash, factor in the depreciated cost of the cash sale for a future tax season, and then hope the car was still on the lot to purchase. I could have made a cash sale first and then come with $10,000 -- deducting the depreciated value of the sale on my taxes (but who wants the hassle?) $969 was a worthwhile "hit" in my mind. (3) NO BAIT & SWITCH -- The sale price was the MSRP. (4) MINIMAL UP-CHARGES -- $250.21 total for documents and "vehicle inventory tax" (a) A "vehicle inventory tax" of 0.02% is levied on the dealer by Texas law, and the dealer will sometimes pass this onto the consumer. For me, this amount was $100.21. (b) A "documentary fee" of $150.00. In the fine print, they are required to disclose that this is "not an official fee" and is "not required by law". Look, lots of dealers charge this, $150 is on the low end, so I'm feeling good that he didn't push me on an extended warranty or GAP coverage or other B.S., so I brought it up but let it slide. In sum, the +$1,218 I paid was low enough to move onto other things (like writing Yelp reviews & teaching my undergrad business students how to accept trade-offs).

Potentially the least hardworking employee core out of every dealership. Your car will always come…read moreback to you a few days later than promised.

Other than the amount of time I was there, a few hours, the experience was fine…read more My sales guy John and Mr J were a pleasure to work with, not pushy at all. John was very knowledgeable about the features of my new Kona and setting my Blue Link up. I was able to get the payment, the term, and the amount I wanted for my trade as well as staying hydrated with plenty of bottled water during my time there, lol. I would definitely recommend asking for John Nwabinwe if you come here looking to buy a new car.

Caleb was the best! Easiest and quickest car sale I've ever…read moredone. Absolutely painless, fast, easy, and fantastic all around.

Went to look at a used Toyota and ended up buying a new Tacoma. The hubby was like a kid in a…read morecandy shop. My main complaint was the delay. The constant waiting. I'm sure it is a sales tactic, but we were getting ready to leave when the finance guy finally walked up. Our time is valuable too. Shoutout to Deno. Last saw you there over 20 years ago when the hubby did buy a used Toyota Tacoma. With the decades passing, I wouldn't have recognized you without the name tag. I wasn't recognizable either. LOL. Middle Age huh? From your Westside Story Days...

Went to Legacy Toyota twice last week for air pressure signal maintenance but I received little…read moreservice. The 1st time they put air in my tires but didn't check them. The problem remained and they sent me on my way. The 2nd day I went to Legacy I waited one and a half hours and received no service for my tire.

I will never do business here ever again we bought a car from them in December and have only made…read moreONE payment on it and the motor blew up and they refuse to do anything!!!! And No ya'll can not say ya'll inspect every car because what caused my motor to blow up was a internal belt that should have been changed at 70,000 miles according to my mechanic and that was not done. I am highly disappointed in how y'all have chosen to handle this situation. I am a single mom who doesn't have extra money just laying around and I had to put $600 down to get this car that was supposed to be safe. Then make ONE!!!! Payment on the car and it leaves me stranded. So not only am I out a car because I can not afford to put a whole new motor in the car that ya'll "inspected" ,but I'm out the $600 and ya'll are refusing to do anything to mend the situation.

Brought a Jeep Patriot in November 17 2022, tire rod broke December 2022. Past 30 day warranty…read more Silverstone refused to pay for repairs. 12/30/2022 spent $2,114.65 due to tie rod coming loose and front axle breaking. Being a private company not sure about market capitalization, but I am sure they could cover these repairs to maintain customer service. Second time buyer, Dodge Caliber no issue over 5 years. Never again.

If I could give zero stars, I would! DO NOT CAR SHOP HERE! The entire experience was AWFUL and a…read morewaste of time. Cash paying with $20k with a sticker price of $19k and FORCING you to pay for a "family guarantee" of $2400 is a scam!!!! You lost a sale today. And as for LARRRY- DO NOT DEAL WITH HIM!!! Stephen King was kind, courteous, and excellent at damage control.

I'm extremely grateful for the team at Clay Cooley Nissan Irving. From beginning to end, the entire…read moredealership showed patience, professionalism, and genuine care. Shaun was very welcoming and supportive, Jamarcus my service advisor stayed available and made sure I understood every step, and Mr. Gonzalez, the service manager, is a tremendous leader who leads by example. The way the team worked together created a positive and encouraging environment that helped turn what began as a stressful situation into a smooth and reassuring experience. The atmosphere at this dealership is uplifting, the attitudes are genuine, and they truly stand behind the work and the people they serve. Highly recommend Clay Cooley Nissan Irving to anyone in need of car service or sales support. With deep gratitude, I want to thank Shaun, Jamarcus, and Mr. Gonzalez for helping me tremendously and treating me with such respect and care throughout the process. I am beyond thankful for the patience, kindness, and integrity shown here it's an experience I'll never forget, and I'll always be grateful to this dealership for standing by their word and their work.

I bought a 2018 Ford Escape SEL from Hertz Car Sales. I found the vehicle thru Car Gurus. Ron was…read moremy salesman. He was the absolute best. He even offered me his personal snacks after my blood sugar dropped. Awesome! I really liked Hertz no haggle pricing. There wasn't any upselling or forced buying of any kind. I highly recommend this place for your next "new to me" purchase.

This place sells Lemons and don't fix them. Wjen i bought the car the finace manager ran through…read morethe paperwork so fast. Don't waste your money or bye a Nissan Murano from them, 10 months later the transmission went out, because I'm over 2000 miles of warranty they will not fix, however I haven't had the car for 1 year. They sold me a lemon. Don't waste your money. I wish I could give less than a 1 star. They are in the business of taking your money.

They don't let you do trade ins until 75% of the balance is paid what since does that make by that…read more time the vehicle will have more mileage on it and probably be harder to sell on there end

Please don't buy a car here this place is full of BS because they were lied to your face and woman…read morethey say they'll go half on your payment on your car note then turn around they lie about it All you have to do is be honest is but you know what they can have this car I would drop this car off this weekend and they can keep it cuz I'm not paying no more money on this damn car It's not even worth it It's so much s*** around with this car that didn't fix nothing on this car and I'm going to show you proof what's wrong with this car in the palace on my windows are messed up too because you can hear the air coming through the window I will not buy cars from here They say they fix it the last time but I went back up there they still didn't fix it

I'm absolutely amazed by how they can stay in business…read more.. First, Chris in Service was my point of contact, and he's a great guy. He was helpful and very nice. My daughter's Honda Pilot developed a strange sound. Long story short, I replaced the timing belt (which took me about 4 hours in my garage), which, unfortunately, didn't correct the issue. I determined that a professional Honda service center could troubleshoot the deeper problem better than I could. Today, I was told that to find the problem, they needed to replace the timing belt, and start there. They wanted to charge me $2,300 to change a timing belt! They said it was a 7 hour job. The Honda manual says it's a 2.1 hour job. They also said that if they couldn't get the timing right, then we'd just have to throw away the engine and get a new one. What??? Don't go there. it is my opoinion that they are dishonest and exorbitantly expensive.

I wish I could give this place zero stars Bought a car here…read morein October found out two weeks later that they had an oil consumption issue which they told me that they were not going to fix because it needed a new engine, Then come to find out this car has also had the airbags deployed Which this dealership did not disclose when they sold it to me. It's really upsetting because I have two small children and we rely on this car for transportation. If we were to get into an accident this car would not protect us. I literally called this location as well as their location in her every single day multiple times a day multiple emails and I cannot get anyone to respond. More so it's really upsetting that this dealership is unwilling to do anything about this I have bought cars previously from them and also sent them business.

Well I've been buying cars off and on at Freeman Honda and everything was ok when I started buying…read morethen I started leasing and ok great then I turned 1 car into a car payment ok Tony did that fine and then 2 weeks later he tells me that my payment to turn my lease into a car payment he said I can get it done and affordable well I said let's do well he comes back telling it's gonna be 430.00 more and he says come back in 6 months and fix credit I'm like wth I'm a great coustomer and he's gonna tell me 400 more because my credit was 585 at 18percent interest when everything is paid on time every time well I got news for this guy I'm gonna by my Hondas at another dealership he obviously didn't take great care of a great coustomer hell I'm in coustomer sales and it was screwed up I would never in my life treat any coustomer like this after all the thousands of dollars I spent I miss the old crew that was their PS you need to recognize good paying coustomers I'm extremely unsatisfied I feel that I was stereotyped very very upset !!!!!

Waited in my car for 15 minutes to get oil changed .. no one ever acknowledged me.. will never go…read moreback. This company needs to learn what customer service means... will never go back. RUDE!!!

These guys are amazing at their work. Very professional, honest and knowledgeable. They are the…read morereal deal - trust them to get the work done right. I took my vehicle there for the first time not knowing what to expect. I walked in to see Usman because he answered my call to inspect the issue with my Power Liftgate jammed and no longer working which was the source of so much stress for me over the weekend, and in 10 minutes they solved the issue! They did this without further damage to my vehicle (I tried to fix it on my own). They will not disappoint. I will be a customer for life!! Thank you so much Usman!!

Usman and his team did an amazing job on my Lexus. He talked to us through the entire repair and…read moreexplained what could be expected through out the process. Up front he gave us an honest estimate and stayed true to his word. He provided a reasonable turn around time and when we got the car back it looked amazing as if nothing ever occurred, I will be returning.