I was the Power of Attorney for a senior friend, who had a medical incident and was no longer able to live independently. The entire staff, from my first contact, Ilona McIhone, to the dining room servers, were incredibly helpful always, and very kind to my friend. They truly embraced him as a "Chartwell Family Member". It made my position so much easier, as I was not able to be with him every day, but was confident that, if an issue arose, the staff would work with me, to help him. His suite was lovely, and he thoroughly enjoyed his time there. A special mention to the nursing and PSW staff, who truly cared about his welfare, and did much to support his mental and physical health during his stay. When he was finally moved to the hospital and then hospice, the entire staff mourned with me, and his friends, at his passing. Again, as the primary caregiver/POA, they were incredibly supportive and kind to me, which was most appreciated. Wonderful people. I'm very grateful. read more