Charter Communications or Spectrum or is it something else? This company has terrible customer service. They don't mind you living on hold waiting on them. Internet service is spotty. Really the only thing that this company is good at is jacking up your bill which is done on a regular basis. I assume that their thinking is that since it is a pain to change we will just put up with the price hikes, crappy customer service and spotty intermittent internet service. read more

I own a business & I would be ashamed to do business the way Spectrum does. The lady sold me that if I signed up for cable I would be able to watch it via roku at a separate location. I had it installed at an apartment I own. The renter and I would share the bill. This would be the only way we would be interested in signing up. I set up the spectrum account on my tv and it wouldn't let me log in. I called charter and they said they were having problems and would call back with news on it getting fixed. I told the lady I wasn't going to pay until it worked because the only reason I signed up was so I could watch it at my house (a different location as the box). She told me to call in after the first bill and they would refund. They never called me back as promised. I called them and asked for the refund they promised for service I haven't been able to use. They we're unwilling to do so but insulted me with an offer of a $10 refund. To sum it up: 1) Sold me on a service that won't work. 2) Charged me for a service I haven't been able to use. 3) Told me they would call back and didn't follow through. 4) Told me they would refund me and won't do it. 5) Expect me to be a loyal customer and just pay for service I can't get. Good bye Spectrum. If you can use a different service I would! read more

First of all, why has this company had four different names in the last five years? That being said, this company is terrible! We started out at a special, low introductory rate which was great. We had just the basic package plus internet and landline. It was a special bundle price. That was all fine and dandy. However, after the initial period ended, they jacked out price up by 300% almost. When I called, they said they could give me the special new customer price again, but that it would end. I told them that there was no point. We never used the landline... ever. And we were using netflix at $7.99 a month more than our $200 a month cable. I asked to have our service shut off and just keep our internet. The man on the phone had the nerve to antagonize and question me about my decision to cancel. He was all snotty and asking me: so youre not going to watch tv anymore? what does netflix have that we dont? It went on and on. I was fuming by the end of the conversation. I finally got him to change our account to have only the internet. Its still outrageously priced at $50 a month. I wish there were more options in this tiny town so that I could say good bye forever. Another thing, they wont do like every other company in the country and run your cable through your walls at the install. These guys nailed the ugly cable to the side of my newly stuccoed house. Not even neatly either, it looked like they sprayed it on with a silly string can. read more

Like the other reviews charter is horrible . Half the time we had cable service bearly worked the repair men were at our house all the time fixing issues. Internet sucks this company just sucks. Not to mention the suprise fees . Cancelled it now have Netflix hulu and ps4 tv hell of a lot cheaper and better service! read more

Ugh. Where do I start with this company! We switched from dish network to charter to save a little money (my wife's idea, not mine). Horrible mistake! We have had nothing but problems since. We were given a phone number as part as a bundle package, which we never used. Three months later my wife is questioning me why the billing is so high. I call Charter and they tell me it is because WE removed the phone line and switched to a different provider. Mind you, we never even hooked up a land line because my family all use cell phones. Nevertheless, the customer service rep is actually arguing with me telling me that we made this change but can't give me any feedback as to who changed it or when it was changed. So, out of curiosity my wife called the phone number that was given to us, by Charter during set up. THE PHONE NUMBER WAS AN ACTIVE NUMBER, OWNED BY SOMEONE FOR THE LAST 8 YEARS!! So I called them back with this new information (the entire time trying to calm my wife down, she can get a little overexcited). They sent someone over to "fix it" and now have called my wife on a daily basis trying to schedule new service!! read more

Since Charter took over Bresnan it has gone straight downhill. When I have internet drops I will call them and of course I get someone clear across the country. They put me thru pure agony having me reset modems and cable boxes and routers (even though I've already tried all this) and finally after several minutes will say "Oh there does appear to be a problem in your area". Now they have redone their web site and email package and of course it is more work. You used to be able to log in to Charter on a desktop to check your email and next time you checked it you would still be logged in. Not now. you have to log in everytime you want to check your email. When I asked about this they said it was for security. Whose security? You don't have to retype userid and password on mobile devices. Why on my desktop which is more secure than my mobile devices. read more

If I could give no stars I would not hesitate to do so. Attempted to sign up so I could access my account online. Was asked for a security code, which is located top upper left of bill. My bill did not have a security code. So I had to call and suffer through voice prompt hell before being connected to a person. I was told Charter has a micro site for the Rocky Mountain Region and she gave me the URL. Now THAT would have been handy information to have on my bill! Went to the micro site, only to be asked for the MAC ID on my device. I am at work! I called again and suffered further voice prompt hell, only to be told that they cannot provide me with my MAC ID for security reasons. I hung up. The Internet service is slow, slow, slow. The cable comes in and out. Programs are cut in to with commercials. The land line I do not even use. I'm glad I do not have a contract because my next call is going to be to a satellite provider. What this country needs is some healthy competition amongst cable providers so that cable providers are held accountable for their crappy service. read more