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Charter Bus NJ

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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7 years ago

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Big Ben Transportation - 27 Passenger Executive bus

Big Ben Transportation

(29 reviews)

Rego Park

Big Ben provided us with a wonderful service in our hour of need. We are a small school and we…read moreneeded their services with short notice. They came through with fabulous service. THANKS A MILLION! I would recommend them hands down.

DO NOT BOOK Big Ben Transportation for your wedding or any major event. My experience with them was…read morefrustrating from start to finish, and on the day of our wedding, their lack of organization caused unnecessary chaos for us and our guests. We reached out in late June to book two 55-person shuttles for our October wedding. The original quote was straightforward ($1,800 per bus, $3,600 total, with a $500 deposit). However, after signing, they never actually processed our deposit. I had to reach out repeatedly by phone and email just to verify that our reservation was actually secured. A week before the wedding, they sent a new invoice with unexpected mandatory tip and toll fees tagged on. We were originally told driver gratuity would be cash at our discretion based on service quality, so having a required tip forced onto the invoice right before the event felt like a bait-and-switch. Things got worse on the actual wedding day. While I was getting ready, one of the drivers called me, completely confused about the pickup schedule and unaware that the two buses had separate departure times. He didn't have the other driver's contact information or a radio to communicate with him. Because of their lack of coordination, several of our guests were left behind and had to order Ubers to the venue. The end of the night was an even bigger failure. Our contract explicitly stated that the shuttles would make a stop at a local bar for our after-party, which was directly on the route to the hotel and less than a minute away, and that one bus would do a second loop to pick up remaining guests. Instead, both drivers completely bypassed the after-party stop and refused to turn around or go back for the second trip. Myself, my partner, and a huge chunk of our guests were stranded at the venue and forced to scramble for Ubers at the end of our wedding night. They eventually refunded around $1,000, but that essentially just wiped out the surprise "tip" they forced onto us and a fraction of the fare. A partial refund doesn't make up for leaving a bride, groom, and their guests stranded after being paid thousands of dollars. Save yourself the headache and go with a company that actually honors its contracts.

Charter Bus NJ - busrental - Updated October 2026

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