I requested layered hair and provided a reference photo, but the final result didn't come close to what I asked for. The blow dry made it look good initially, but that didn't last--once I saw it later, the cut looked uneven and poorly done. The staff was courteous and the service itself was fine, but considering how expensive it was, the outcome was very disappointing and not what I expected at all read more

I came in hoping for a relaxing salon visit, but the environment here was tense and uncomfortable. It was hard not to notice how the manager treated certain staff -- making unnecessary comments about their appearance, like how they "should wear more makeup" or "dress cuter." That's not something customers should have to hear, and it felt petty and unprofessional. What stood out most was how little support employees seemed to get. I even overheard a situation where a staff member calmly tried to raise a concern, and the manager flipped the issue back on them instead of addressing it. It made the whole place feel toxic and poorly managed. If this is how they treat their team, I can only imagine how little they value their customers. I won't be coming back. read more

I called Charmaine's for the first time and was able to get a next-day appointment for a haircut, which was super convenient. Aubrey was my stylist, and she did an excellent job! She really listened to what I wanted and gave me one of the best cuts I've had in a long time. I have curly, layered hair, and she knew exactly how to work with it. I've heard great things about Charmaine's for years, and now I understand why. I'll definitely be back! read more

I have been going to Charmaine's for over 10 years. Ever time I go is like visiting friends. The Services are always over the top. Leah has been the artist that handles my hair. The products they use are of excellent quality. All the staff is very friendly and knowledgeable. What a treat!!!!!! The vibe is amazingly calm and restorative read more

I always know I'm going to receive an amazing cut and color when I go to Charmaine's. I don't know how I got so lucky to randomly find this salon years ago, but I am so grateful that I did. Jena is my stylist and she always knows how to cut my really thick l, naturally curly hair. I can't recommend Charmaine's enough; the best salon anywhere in this area. I won't let anyone else touch my hair. read more

This is the second time I have been to this place. The first time was fine and this was a disaster. They do not keep notes on color they used or apparently what they did to your hair. My hair looks aweful.....They did really bad color highlights rather than low lights. The top of my head looks like yellowish/tan. My daughter had issues with her hair color a few months ago with a different stylist and I should of thought twice about booking my appointment. I will have to go elsewhere to get this fixed. read more

Ashlyn always does an amazing job. My color & cut are always exactly what I wanted, even though sometimes I'm not sure how to verbalize what I want. the salon is always relaxing and very friendly! I recommend this salon to everyone I know read more

I took my two kids there a couple of months ago and receive great service and the hair styling was very good. I again made an appointment to get my 15-year-old boy a haircut. The person that cut his hair the first time was gone. (I think they have a huge turnover). I did make an appointment however I was called back twice to reschedule. The appointment was 7/23 at 10am. When I arrived, they had no appointment, they rudely informed me the appointment was 7/22 at 5pm. They did not apologize for the mix up all they said was neither of us were here nor know nothing about the changes. I tried to explain because of my work schedule and Charmaine's not having any openings on my days off that I was not happy, and they needed to have a better way of communications between there staff and wow..... they told me "Not to create a disturbance" even though they were at fault and get OUT. They seem to be rude women with no idea what customer service is. read more

Hair cut from HELL. I asked for someone that could cut my heavy hair. The stylist I was given seemed to be inexperienced. Would have gotten a better cut going into a walk-in salon. read more

I went to Charmaines to have a haircut because I thought it was a high end salon but they put me with a young girl named Laina that obviously has no idea what she is doing. I realize people have to learn but for the amount of money they charge I expect to have someone cut my hair that has experience. I will never go back to that salon and would advise anyone that hasn't been there before to make sure they have someone with experience cutting their hair. When I ask her how long she had been cutting hair she was like oh a couple of years which was a lie when I look on Charmaines website and it says bio coming. All I can say is hopefully my hair will grow back fast since I paid $72 for something that looks like a Dutch boy.... read more

I loved my experience at Charmaine's! They really treat you with a welcome, so you don't feel like you're being rushed as just another cut. I came in wanting to chop off my hair. I told Caitlin (I think that was her name, sorry I forgot!) that I was donating it and just gave her a ballpark length. I gave her the artistic freedom to make it look stylish and just trusted her & the process. She was great and I was so happy with the outcome! I ended up cutting & donating over 12 inches of hair. It can be hard to love such a drastic change, but I really did love it. I've gotten so many compliments on it too! So glad I found my salon in Douglasville! read more

My daughter loves going to Maddie there. She is the best, even takes the time to explain it me. Which I don't know a thing. Everyone is extremely kind and a pleasure to go see. read more

Warning for those who have never been to a salon. I blame myself for a lot of this, but I am disappointed at the result the salon gave me color-wise and what I was charged. I took photos of Jennifer Anniston, pretty blonde hair with highlights. I ended up with an ash mousey brown with some blonde highlights and darker roots than the brown hair I came in with. My first mistake was not asking about price, I wanted to do something special for myself, I wanted this color, I saw pricing on the website and knew I'd be up for about $200. Instead I ended up at the front with a $344 dollar bill. I almost passed out. I later sat crying in my car. Don't make that mistake ladies, ask about pricing. Make sure before they do anything. I was repeatedly told hold pretty it looked at the salon. With the shiny stuff and salon lights I didn't realize the actual color until I was back in my normal world. The comments were not positive by people I knew. I was totally embarrassed and knew I couldn't go to work like this. So an 8 dollar bottle of hair color and 7 dollar box of highlights fixed it. I realized I just colored over a mess that cost me $344. I also realized my next mistake, I should have stood up for myself. I should have said wait this is darker than what I came in with and nothing like the photos I brought. I didn't, nervous and a slight bit shy I said nothing. I paid for something that looked horrible because I thought the experts would take care of me. I was wrong. Please ask questions, be confident and stand up for yourself if you don't like the color... before you leave! The people were nice, salon was pretty. But I will never go back nor recommend. I basically gave them a blank check and ended up unhappy. Can't image if I'd have given them a budget. :( read more

New to the area, I looked to Yelp for a salon. I worked for an upscale salon in Florida, and wanted that same experience. Out of 20 salons near me, only 3 had reviews...Charmaine's had 10 (all high marks) & the other 2 had 1 each. My daughter, Kaitie, got a cut with Caitie. I got highlights and a cut with Sam. These ladies did a fantastic job on both of us, but the experience was made whole by being spoken to by almost every employee. They are so friendly, and truly kind women. It was a wonderful experience, and the pricing is very reasonable. If you want to be treated like a friend, and look amazing when you leave, you need to go to Charmaine's. read more

After being referred to Charmaine's by a good friend, I drove all the way from Chattanooga, TN to see Jena, one of the owners of Charmaine's. The staff was amazing! Friendly, welcoming, helpful....an overall relaxing & positive experience. I cannot say enough about the professionalism displayed by all of the salon staff. They made sure they knew exactly what I wanted in color & cut, showing me numerous images until we found the perfect one. My color is amazing! Jena is an extremely skilled stylist. I could not have been happier with my color, cut, & style. I will make the 2 hour drive every 4-6 weeks as it is not easy to find a top notch stylist who is consistent, professional, and well trained. Charmaine's/Jena has a new fan! read more

Charmaine's - Beautiful salon, amazing customer service - Hair Salons Near Me - Douglasville, Georgia

I liked this place. It was very clean, updated, and the stylists keep up on latest trends. I have long, fine hair, Leah gave me "seamless layers" and my hair is 100% better. It's very blended and fresh. She also took her time and did an excellent job on drying. I also had a nice hair wash and got a bit of a neck rub. They had water and coffee as well. read more

Charmaine's - Layers without the choppiness. Smooth and sleek. - Hair Salons Near Me - Douglasville, Georgia

This place is my new go to for hair care. Very friendly staff, clean shop, and great prices! Leah gave me the best haircut of my life!! I will most def be back!!! read more

Charmaine's - Feeling fancy in my new layers :) - Hair Salons Near Me - Douglasville, Georgia

I found this place through Yelp and am SOO thankful! I moved to Douglasville about a year ago and was worried about finding a good hit salon. But I'm in love!! Caitie is my stylist and she's fantastic!! I even booked her for my upcoming wedding because she's now the only one I trust! She the best!! Her and the rest of the staff are amazing. The interior is so clean and bright. The staff are always wanting to help you out or bring you coffee/water. It was raining today and they offered to bring me out to my car with an umbrella! Such a professional but also personal place. So happy I found this place :) read more

I had my first appointment with this salon last night. From the get go the salon was clean and friendly with a lot of space and seating. Going in I had an idea of what I wanted done but was not 100% on how it could be executed. Leslie was awesome from the quick consult on what I wanted to accomplish (volume and movement) to styling tips and product advice. I put the cut in her hands and was not disappointed. She not only gave me a fresh cut but she also advised on adding a bang while still taking into account my thoughts on length and the upcoming wedding that I am in and how a bang could be pinned depending on my style for that day. I will definitely be going back to Charmaine's from now on and requesting Leslie because she was not only very nice but she took the time to make the cut perfect. read more

Just moved to the area and this is the first salon I tried. I LOVED it. Reasonable price, Aveda products available and the employees are have got that Southern hospitality thing down pat! The stylists are skilled and educated. I will most definitely be coming back! read more

I have had many haircuts in my life, but I will have to say this one was the most uncomfortable by far. I was scheduled to see Leah, I was told she knows all about short hair. My previous stylist is a master stylist. She has been a M.S. For over 17 years, has been a teacher, received recognitions, she is very very good at her craft. She cuts after styling, so my hair always lays nice and styles well. So after coming to GA for a few months, I needed to find a new stylist. Leah right off the bat seemed uptight that I was not going to be a permanent client. My hair is short. My last cut was 5 weeks ago, so it is super easy to follow where the last cuts were and to repeat it. I told her I wanted to keep my style, the date it was cut, and just to trim it up just like it is. So she started pulling up sections of hair and telling me how my last stylist did this part wrong, and that part wrong and I couldn't style it now because of what was done to my hair. Woa...... My hair was fine. Always easy to style. It was not styling as well this week because it was growing out....that happens. So she began to chop my hair and go beyond the previous cut lines :( When she asked me if I wanted more off and I again told her I just want to keep my last cut, I like my hair, she rolled her eyes at me and gave me the teenager face....the one where you are stupid and "whatever". She asked me what products I use....I told her spray volumizer, hair putty, I have good products. Well not according to Leah. She cut my hair, actually over cut my hair when it was dirty dry, and then washed it. After, I'm sitting in the wash chair and she asks what style product do I want in my hair, so I told her volume spray. She tells me her Mousse is better. And she went on and on about hers versus my knowledge of products. So I just looked at her and said to just use whatever, since I don't have a say so. She would ask me a question about one thing I like about my hair, or how I felt about a technique, and then she would strike me down with her knowledge and my stylist didn't do my hair well..... So miss priss turned me away from the mirror and cut more off the sides by my ears, because she knows way more about my hair and my style than I do, uh no she doesn't. She chopped more off the top sides also. Then on went the mousse and she kept me turned away from the mirror as she blew my hair dry. She didn't style my hair, she blew it out like a man's cut. Then she wants to know if I want hairspray. I declined. She told me I could go back to my last stylist. Excuse me? I talked to the front desk woman but a manager never called me. No lie, this was like a supercuts session. She is not a master of the craft. Master stylists do not treat you like that. You have input about your hair, the style. If I wanted a "leah special" I would have asked What you did to me was over chop hair above my ears so it now bumps out higher up. Looks pathetic. Then you overcut the sides I just asked for the slight amount off of, so now the top is poofy and it doesn't look feminine. And the bang area, had you cut that right it would lay nice. But you didn't. Thanks for making alot more work for me every day to fix your mistakes as best as I can until it grows out. You are unprofessional, with a bad attitude. If you make everyone feel bad about who cut their hair last, what products they use, or they know nothing, you my dear will be in a new career soon. Because you suck at this. read more

I went to Charmaine's for the first time today. Ashley was my stylist. I had fried hair with gray coming in all over. Fed up with constant box coloring that didn't last, I went to Ashley and told her I wanted to go gradual full on salt and pepper gray hair. She explained to me that it would probably be a 3 step process. She then explained to me the procedure she was doing every step of the way. I also decided to get a style and haircut. I had an idea of what I wanted but discussed it with Ashley and just let her go with it. She was AMAZING! My color is gorgeous and the cut is perfect for me. I highly recommend Charmaine's and especially Ashley. I am so happy! read more

One of the things I find most important about a Hair Salon is the friendliness of the staff. The people here are great. They call you 2 days before your appointment to remind you of it. They also often ask about my life and remember the things I tell them. Really it never appears phony. Not only that, they do an excellent job, cutting and styling my hair. Plus the Prices are often less than what they charge in the Mall. read more

One of the most amazing salons in and around the douglasville area. Sweet & kind staff all around. Their stylists are one of a kind and very professional but they get to know you and things you like. They're very attentive to you and your needs. Caitie has been doing my hair since I was a junior in high school. With any new color, new style or new cut I was doing she made me feel 100% confident in my choices. Even moving 600 miles away to Louisiana I would come home to visit and HAD to make an appointment with Caitie when I came in town. That's how awesome she is. You'll never be disappointed with any of their stylists. Sam has been doing my mom's hair since I was at least 5. I remember coming in the salon and "helping" clean by sweeping up my mothers hair. Love them! read more

I have come in here since my stylist Kimber came over. I have really enjoyed the place and she is absolutely amazing. Lori and her always have the funniest conversations. I think the front desk lady isn't super friendly but cant win them all. read more

I have not let anyone cut my hair in over 10 years. Caitie cut my hair last weekend and did a jam up job. All my friends said I have to let Caitie cut my hair from here out. I agree! Great job Caitie! read more

Most awesome place in town! I'm glad that I was referred to this place by a friend of mine. Josh is AMAZING and did exactly what I wanted and then some. This place totally beats the place that I use to go to in Cali! read more

I am picky about everything, especially my hair, but Charmaine's does not disappoint! I go regularly to Sam, but have also used Jenna, and they have both consistently been professional, thorough and cared about how I felt about my hair. Just a note- I have BIG, FRIZZY and thick hair that can be challenging and exhausting, but they NEVER make me feel that way when they are working on me. I have had stylists in the past comment again and again about how much hair I have and how long it takes to cut, style, blow dry, etc. I knew they didn't really want to do my hair, but I have never felt that way Charmaine's. If you are like me, sometimes you feel insecure about walking into a salon like you are being judged or such. Again, Charmaine's is the standout. They are welcoming and down to earth. They are serious hairstylists who want you to have fun and relax while they take care of you!! Go to Charmaine's!! read more

An oasis located west of Atlanta, this salon consistently provides excellent service, fresh ideas and products, and staff who are truly concerned with their clients' needs and well being. Listening is always their first step. read more

I was the Maid of Honor for my best friends wedding and Charmaine's did our hair and makeup. They were awesome! I can't say enough how much I loved my updo and makeup! I got so many compliments throughout the night and so did the rest of the bridal party. The bride looked stunning! The ladies of Charmaine's came on site and were fantastic to work with-- very professional and so sweet to all of us girls. The price was more than reasonable for how great we all looked. Highly recommended if you are looking for a professional hair and makeup team. Thanks Charmaine's! read more

I was very hesitant about going to a salon for a haircut. Leslie has been doing a great job and is very personable, making it a great experience each time. Highly recommend. read more

Last time I got my hair done at this place we were required to wear mask in which I was I have no problem complying to the rules well the lady doing my hair got hair dye all over my mask all over my face so I was in the corner trying to get this stuff off my face which I remove my mask mind you everybody was about 6 feet away for me if not more so I went and sat down at the table where I was still social distancing in one of the girls came and in a very condescending manner squatted down to my level and said we are required to wear a mask in here so I went to explain to her why I wasn't wearing a mask due to it having hair dye all over it and instead of her offering to get me a new one she told me that I could go outside and let my hair develop there She was very rude she laughed when I told her I would just never come back here again and went back to her client yes that's right she was not even doing my hair but her more I spoke to the owner about the situation and she explained to me that the girl had had two people pass away from Covid which is understandable but I feel like the proper thing for her to do was to just get me another mask and could've just heard me out from the issue that I was having from getting black hair dye on my face and if you use black hair dye then you know that it is hard to get off your face she was not very empathetic at all well I didn't make another appointment to see the girl that was doing my hair when the owner decides to call me to remind me to wear a mask and that I don't need to be leaving the property or going outside while my hair is processing . Furthermore there was another person that called me from Charmaines during the time I was waiting for the owner to call me back to call to talk to me about wearing a mask and tell me the rules I asked was there some kind of joke because I asked for the owner to call me back about an issue with one of her employees I know with a mask rules are I wear them when I go out in public consistently this place has become very unprofessional and the people there are very ugly and do not treat their clients with respect I do not recommend this place at all read more

Atmosphere is friendly and coffee is always offered. Leslie is the best. I never got a bad cut yet from her. She takes her time getting things right. read more

I've seen Leah twice and Josh once and they did a great job each time. The staff is friendly and attentive. You can tell they want to make a good impression and have their clients come back. I won't go anywhere else. If they're booked, I wait! read more

Charmaine's serves their customers in a warm, friendly, cozy environment. My stylist is Aubrey. She has been doing my hair for about five months now. I have red hair (with the help of Color) and have high expectations. Aubrey always listens, addresses any concerns, and does whatever she can do to make my experience a good one. I always leave the salon with expectations having been met. The owners are available and definitely appreciate their customers. I have visited several salons in Douglasville as well as Atlanta. Charmaine's not only has the best customer service but their pricing is very competitive. The best prices in Douglasville without sacrificing the customer service or quality. read more

My 10-year-old son didn't want his hair cut, but Josh gave him a longer, stylish cut that he really likes. Now I dont have to convince him that he will like it. Thanks Josh! read more