UPDATE...
I spoke with, Chris, the office manager. I calmly explained what had happened. She went through my record and confirmed my address and the date the bill was sent out. For some unknown reason, the bill was returned to them as a "bad address." Who knows why!
Chris is working with the billing department to get this removed from collections so it won't show up on my credit report.
My only reason for not taking this up to a five star review, which I am happy to do when a company does the right thing, is their practice is to automatically send "bad addresses" to collection rather than calling the patient to see if what the error is. All of this mess could have been taken care of with a 2 minute call from their billing department, rather than what will turn into over an hours worth of their time to fix.
ARE YOU KIDDING ME!! They sent me to collections without ever sending me a bill!!
Yesterday, I opened up my mail and found a letter dated 06/13/2016 from a collection agency. I have NEVER not paid a bill.
My appointment with them was on 03/30/2016, my insurance generated the Explanation of Benefits 04/11/2016. The EARLIEST Charlottesville Radiology could have sent me a bill would have been 04/12/2016 with a likely due date of 05/12/2016. The thing is, I never received a bill from them, not to mention a past due notice or a simple phone call. Heck, by the time the collection agency sent me a letter it was hardly 60 days from the earliest date it would have been possible to bill me. read more