Makeup at the Grove!! This is such a beautiful store and full of amazing variety of high end products! Charlotte Tilbury is a must go to and the brand is glamorous and Hollywood inspired and will leave you ready for a fabulous fantastic and wonderful! Very great customer service and stunning buildout ! read more

Charlotte Tilbury - Cosmetics & Beauty Supply Near Me - Los Angeles, California

My fiancée has been using Charlotte Tilbury products for the past year, and she has definitely seen a dramatic improvement in her overall appearance. On Wednesday we decided to get her glam-makeup done at Charlotte Tilbury's Boutique (The Grove - LA), and it was an amazing experience from the moment we walked in and were greeted, to the private session room where I was allowed to watch. Kimberly was amazing and is a very talented artist, she customized a look that allowed my fiancée to get out of her comfort zone a bit, and into the dramatic. While at Disneyland she received so many compliments, and people wanting to know her secret I want to personally thank Kimberly for almost making my fiancée cry (in a good way), and making it a very memorable experience read more

Charlotte Tilbury - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Truly making a review solely to shout out James, the incredibly kind artist who works at this store. I came in after a backyard party in the valley during the August heat wave (enough said) hoping for a quick powder touch up. James was so kind and went above and beyond to do a mini makeover. I have never personally purchased Charlotte Tilbury products for myself before, but will definitely be doing so now. Thank you so much James for making my makeup look amazing! read more

Truly disappointed in the customer service that I experienced at this establishment today. My friend and I walked in to get a lip liner and the staff was hostile, rude, and were stuck up. The staff were side eyeing each other and making me and my friend feel embarrassed, and felt diminished. This is my third time going into the store and I am never again coming to the store if you want to buy Charlotte Tilbury buy it at Sephora save yourself an embarrassment ritual. read more

Came to this CT location for the first time and had an amazing experience with Jessica. She was patient, kind and she helped us find the right shade of concealer. Thank you so much Jessica!!! read more

Today was clearly not the day to come to the Charlotte Tilbury store at The Grove and I will definitely from now on never be coming back and only purchasing Charlotte Tilbury from Sephora or another location. This location was overly crowded and the staff were doing absolutely nothing to be considerate or helpful. They were all standing around only once did they mention the Pillow Talk colors were on sale. Finally I get the attention of one of the sales associate by the name of "Anahit" and she was absolutely reluctant and pissed off to help me out. She spoke to me with the absolute most pissy tone and seemed irritated when I told her I only wanted a lipstick and not matching lip liner. Finally when I get to check out she tries to rip me off and scam me by charging me a full size lipstick saying it's on sale while I could get a lipstick and lip liner for cheaper the price. If it's going to be cheaper in price of course I'll take the matching liner which she fails to mention. The entire time she shames me when I tell her I don't want the full size lip stick because I'm obviously not stupid that she's ripping me off. She wanted to make a hefty sale at the expense of her customer and absolutely not especially when she's nasty, making faces, and having the attitude of a toddler to me. I mentioned this duo to her prior and she told me they didn't do duos. Why are you lying on the sales floor and then looking like a dog with its tail between its legs when it gets caught? If you ladies wanna have a decent shopping experience steer clear of ANAHIT.... Employee who clearly doesn't value her job and clearly is visibly tired and too good and over helping customers out. Anahit comes with attitude and a demeanor that makes anybody reluctant to approach. A huge shamer and mean employee. Would like to see kind and nice employees at Charlotte Tilbury, maybe I'd come back. read more

I always have such a great experience with Janet at the Charlotte Tilbury store in The Grove! She is super kind, professional, and helped me find the perfect products for my pro kit. I'll definitely come back -- she alw makes my visit so enjoyable! read more

I've been to this shop twice since it has been opened and it's a beautiful store. Today I went in to get a complementary facial but you have to spend $100+ (although it is advertised in on the booking site it's with a $50+ for a 30 min appointment and $100 with a 60 min facial) For what I had spent I might as well have gotten the 60 minute experience. My facial was not bad I enjoyed testing new products I was curious about, but at the end it left my skin extra oily and I'm a combo/oily skin type. When I got home I had to wash it off after I had it on for about 4 hours and I'm getting small bumps on my face. Would I get a facial here again? Maybe if I chose the 60 minute experience instead and get my moneys worth afterwards and maybe have a facial for my skin type that isn't too greasy. The experience was very much living up to the Charlotte Tilbury esthetic and it's the closest stand alone CT store near me without shopping online or going to a Nordstroms. The store is beautiful, rose gold hidden gem in LA and I would go back again! read more

I walked in with a friend and ended up spending over $300. Gabriela was so nice. She showed and explained so many wonderful products to us. I highly recommend coming here and trying out so many wonderful products. read more

Charlotte Tilbury - Inside - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I walked in thinking it was a pop up but the nice beauty tech explained that the store was the first and only flagship store in North America (if that's what i remembered correctly). How cool is that! I figure I had to come in since every Nordstrom and Sephora I ever visited sold out if the glowgasm tube wands- of course they had them in stock here! Think Glossier cloud paint meets the old classic Nars Orgasm stick in one formula. The store is maroon dominant, just like Charlotte's packaging and branding. There is something to look at everywhere: products, lighted mirrors, ads, demos, tv screens, and even a back room where they have vanities and chairs for services and/or possible classes. The vibe is definitely busy, glam, fun, and chic. If you're not familiar with CT like myself, that's completely ok- you'll get a taste of what the energy behind the makeup is when you step into this setting. Personally I don't think the brand is completely unique, to me it resembles Estée Lauder incorporating lots of pink and some shimmer, but it makes sense since she goes for the super model glow glam look. It's great to stop by if you'd like to see all her products up close! Lastly no parking validation available here. read more

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This is a gorgeous store. It really is. It's laid out beautifully and seemed to be well stocked. Staff greeted us when we walked in and we searched for what we were after. My sister made her purchase first, and then as I stepped into her place to be served next, the girl behind the counter just walked away. No other staff noticed this as they were dealing with some "big wigs" from head office or something, who seemed to care more about how to make more money doing this, that and the other, than serving customers who were at the counter. When eventually the girl noticed her error, there was a slight apology and then business as usual. A company is only as strong as their weakest link, and if something like this happened again, I'd be inclined to purchase other brands considering their competition is everywhere. With that said, the products are good, though expensive, and it's worth using all the testers you need as I've found some of their products can look a little orangey on. Overall, if it weren't for the convenience of being inside a mall, I would be inclined to buy their items at a department store over here, but if you're already at The Grove, then do check out the aesthetics of this store. read more

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I came in for a makeup appointment for my photoshoot and was not disappointed!! I loved the look!!! Great place. They offer a champagne while you're on your chair. Will definitely book again! read more

I came by with friends to smell their new fragrances and Dominique was an exceptional team member who talked us through all the new scents and sprayed them on sample cards for us. Dominique's manager was also so very sweet, what a great experience! I highly recommend coming here. read more

I love coming to the CT store! They usually have items that aren't available online and their service is amazing. Every single employee is great to interact with. I called ahead of time to ensure certain items were in stock and Jessica held them for me and was extremely kind and helpful when I arrived to pickup. She was great! read more

Charlotte Tilbury - Pillow Talk Lip & Cheek Glow in the shade Colour of Dreams and the CT magic loose setting powder in fair! Both amazing! - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I just had the best makeup experience of my life. I have been struggling to find makeup and products that I love for years now and I went in to CT to try something new. The customer service was AMAZING - their makeup artist, Jessica L., worked with me for over an hour and a half trying out every single product to make sure I absolutely loved it.. She gave me all kinds of recommendations about layering and applying makeup and if CT didn't have a solution for me she was able to recommend other brands. I left with an entire new makeup routine and I'm SO EXCITED I could scream. They also ENGRAVE your makeup with your name at checkout AND she told me that if you spend over $250 at the Grove you can get FREE PARKING which I never knew! 10/10 would recommend working with their staff to find what you need bc otherwise I'd be lost. read more

I have never given any business a one star rating before but this experience really warranted it. I'm in customer service-I know how hectic it can get especially during holidays and spring break and I know that employees can be busy. I do not mind waiting a bit. What I do mind is employees completely ignoring me while I obviously need help-several of the female employees were behind the counter not doing anything and I made eye contact with her and she completely ignored me-she was one of the many fake blondes in the store. Another employee completely ignored me and walked up to other guests right next to me and started speaking Spanish to them- Why was I being ignored? Was it the fact that I didn't look like I belonged in there? That I didn't look like I had any money? I walked up to the register again and no one bothered to even ask if I needed help. It was only when a young gentleman-his name is Chris, I think-saw me, he immediately asked if I needed help and was extremely kind to me. He helped me get what I needed and was quick and I appreciate that. I really do hate to be giving any business one star because I know how wild and brutal the retail world can be and I know that employees are people too (I know I have my off days). But the service here was abysmal-this is the second time coming into the store with horrid service. The first time, I simply left but this time, I did need some items for my mother. Again, the only one who provided exceptional customer service was Chris and I am very, very grateful to him for his attentiveness and kindness. It really did go a long way. read more

I was looking for the Hollywood complexion brush that was sold out at the nordstroms near my home, so I decided to drive to the grove to purchase that make up brush. Well one thing led to another, I met Anahit (who is SO nice and beautiful) and she assisted us along with making a make up appointment for us the following day. I then met Daniel who did my make up and wow is he amazing!!!! Daniel was so incredibly kind and Talented!! I felt so welcome and had so much fun there. Anahit is amazing for assisting my sister and I with make up and appointments. read more

Manager Maria!! She is not helpful at all. They give wrong informations to sell. They don't even have a customer service to talk!!

I had some returns and even though they were slammed, the ladies working at the White City location were very friendly and helped me pick our some items for exchange. read more