I've been to the Cornelius location multiple times. When I scheduled an appointment yesterday not only was the receptionist unnecessarily rude and unhelpful, She also failed to tell me the location of the appointment which caused me to waste hours of my day. When I called waiting outside the locked door of the wrong location I was told my insurance that had never posed an issue before was never supposed to be accepted and my only option was to pay 110 out of pocket. Understandably I was frustrated. I was not informed of the location, the need to bring my insurance card, nor that it was no longer accepted. After a 10 minute hold when I frustratedly, but politely asked to speak to a supervisor did the same receptionist answer to tell me actually there was actually NO ISSUE WITH MY INSURANCE.
My issue was not resolved after months of rushed 15 minute appointments where my concerns were not adequately addressed- and that isn't even my biggest qualm. I will never be back to any of the Charlotte dermatology locations and certainly will never recommend them to anyone. No one is going to advocate for you but yourself clearly- not only is no one going to advocate for you, they are going to be actively rude and try to make you feel like the issue.
I wish I could express how unhelpful the receptionists were. My provider, while never finding a solution and quick to give me something to try for another month was at least polite to interact with.
As a receptionist it is your job to handle patients. I am not quick to anger, but I will not be back and have lost a lot of respect for the healthcare system in a single day. read more