We've been bringing our vehicles to VIP Tires & Service in Merrimack for a few years now, and what…read morekeeps us coming back isn't just the competitive pricing or the convenient hours -- it's the people, and specifically, Store Manager Alissa Johnson. Alissa is always friendly, professional, and her team makes diagnostics and vehicle maintenance so much easier. They also keep you in the loop with helpful updates every step of the way. We really value Alissa's attention to detail and how clearly she explains everything.

I have used VIP for many years,20+, in Maine and NH. They have always treated me well. The prices…read moreand quality were what I expected-top notch. I have used them for many different vehicles.

The shop is a bit out of the way, but well worth it. I requested a quote for brakes and rotors and…read morereceived a response within minutes. They were able to squeeze me in the next morning, which was important since my brakes needed immediate replacement. Both of my cars were completed the same day. The shop was clean and comfortable, the service was professional, and the pricing was fair and honest. My car is running smoothly. They're located in Unit C -- just follow the arrow.

It is very true it is an out of the way shop. But it is a…read morehidden gem ! They responded quickly to text, and got me right Cost a bit more than I thought it would, but everything is going up these days !

I have bought three cars from these people. Never again. They charged $1000 for diagnostics and…read morethen didn't restore the car to the point where my daughter could drive it. Also, the sales manager is super aggressive and has everyone doing the hard sell. It's a horrible experience there either buying or getting your cars service.

Bought a car about 2 months ago, just finding out that there was a leak in the panoramic sunroof…read more Called them and they denied knowing about it. They told us basically it was our problem, they never told us anything about it, they just wanted to sell a car. We have gone to them in the past with no issues, but this time there are a few things popping up that they could have told us about. We will never go back there and do business with them again. When you are there they treat you great, but the minute you walk out the door and drive away they don't want to know you anymore. Such a shame there is this bad of service at a place that in the past was good. I would shop around and around and avoid them at all costs.

Not entirely sure why this location has less stars than the number I give. The staff have been…read morenothing but courteous and professional-if not a bit unpolished. Hardly a reason for docking a star for a auto service shop. My second visit here and Tim, though alone and without immediate access to phone support, did everything possible to ensure I was taken care of. They were able to meet the price point of their competitors and were able to accommodate my timeline. Well done

Used to go here for all my cars a few years ago but they kind of went downhill so I ended up going…read moresomewhere else! Just last week got tires online and just for the heck of it I called them about installing them and no problem got right in was very surprised. All new technicians . So I decided to have them change my oil and they figure out my engine light.!! Passed inspection with flying colors!!! Thanks so much to Mr Work and the crew. When I have a problem I will be back for service.

They did a great job on both my sons' cars. They sis the work in a timely manner and there was good…read morecommunication. I'd highly recommend.

The is the most honest shop I have ever gone to they are upfront with everything and I have been a…read morecustomer for over 20 years. I even have family that come from Massachusetts to go to this shop.

Was looking for a place we could develop a relationship with for servicing our car, after our old…read moreservice center was sold. Took our Ford Edge in for an oil change just before we left on a trip. They were able to squeeze us in. Good start. When they called after the oil was changed, they said that they had noticed a couple of other small, but important problems -- which they fixed, just because. I had noticed the problems before I went, but didn't think to mention it to them. Fantastic! I gladly paid for all the service, and we are off to a great relationship. Long-time family business. That's also a plus in my book.

Friendly,attentive and efficient- being from out of state and needing to attend to a loved one in a…read morelocal hospital, their interactions were tremendously supportive. They evaluated my needs, recommended solutions, provided transportation and kept us informed on progress. I would recommend this business wholeheartedly!

Had brakes, oil change, inspections done here. Mike is extremely friendly, trustworthy, and on…read moretime. I prefer to use a local business over a national chain whenever I can. Happy to use this shop whenever possible.

What everyone else has written is spot on! The sign above…read more the bay door says it all Friendly service! I just moved to town and finding an honest mechanic can be a challenge , well look no further This place has all that! I would recommend you try them out! Great rates, honest assessment and they are not trying to sell you anything extra. Thanks for serving the Nashua community !

Service professional work is lacking used to be a trusted business not anymore.Plus I think he took…read moreadvantage of me Hellossod that he sent my car to another shop for an exhaust repair and charged me 800$ I could have installed a new system for that kind of money.. Never again There were other problems that he charged me for but didn't fix

Hands down the best mechanics in the area. I have taken several of my vehicles here for many years…read more Quick and efficient. Scott and Steve are wonderful!!

Went here for help with 2 bald rear tires 8,000 miles Bridgestone Allenza . 1st manger says yep…read morebald ordering you 2 tires See you Sunday at 8am. I show up different manager says oh tires will. It match and he will have to contact Bridgestone to see what to do. No I prefer tires that match said they would order me 2 new tires and call me Tuesday or Wednesday. No call Tuesday or Wednesday. I call Thursday guy says appt alls at for Saturday 8am. Show says no appt and already started ta return on tires. Went to town fair bought 4 new Michelins. . Eating breakfast out in the shop while customers are waiting . Hope they get some serious training . Stay away completely bullshit.

Scheduled an appointment to get winter tires. They said they would order the tires and would be…read moreready to install the next day. Went to drop off my truck the next day and they said the tires did not get ordered and I could take it to Manchester. Waste of my time. Go somewhere else.