So I just moved to this town.. I've seen this place look so inviting as I passed by but I've never had the time to stop in until today.... By the looks of this place ( clean area, in a store front, high traffic.. you get the point) I thought it would be five stars all day. I placed my order online and told them what time I would pick it up and it was ready.. star for that. I walk into the restaurant and was warmly greeted by three employees.. star for that.. food was hot by the time I got it back to work (18 minutes total) star for that. But ummm that's about it for me. The taste was blah I order 26 dollars worth of food and to me it was not worth it. I ordered buffalo chicken boneless wings, cheese fries, and a chicken Philly cheese steak sandwich. The buffalo wings were half way coated with sauce.. and didn't come with any dipping sauce although I paid for ranch. The cheese fries were just okay.. glad they were hand cut and not out of a bag and the cheese sauce was good. The sandwich had pickles and tomato on it.. not sure why they put pickles and tomatoes on a chicken Philly but okay it still didn't help the dryness. The sandwich needed something more not toppings but sauce. Three stars all day. I hadn't ate all day so it cured my hunger but I probably will not return. read more

Charleys Cheesesteaks - CHICKEN PHILLY, CHICKEN BUFFALO 6 PC CLASSIC WINGS CHEESE FRIES - Cheesesteaks Near Me - Elyria, Ohio

Fantastic subs & fries! Everything is fresh and prepared to order. This is my favorite sub shop

We had gone to Charley's in North Canton the week it opened and they were experiencing staffing issues (like many many other businesses ) at the time. We went back just yesterday and wow were very pleasantly surprised. We went inside this time and found the look inside to be better than expected. Signage/menu was a little wonky but we figured it out. Service was good and the food was fresh. Old Time Philly Cheesesteak was awesome!! Buffalo Chicken Cheesesteak was also outstanding!!! Fries were terrific too. We will back soon. read more

Half of the menu disappeared to make room for chicken wings, and these people can't even get that right. There's a pretty big difference between "classic" wings and "boneless" wings but why should I expect the person who makes them to know that, right? If I wanted "boneless wings", which really should be called chicken nuggets, I could have made them myself. But hey, I'm already all the way home now, and what am I going to do? Drive all the way back and complain? Call and complain? And if so, to what end? Will this product of the kitchen staff's laziness suddenly turn into actual chicken wings? Or will I just end up waiting for a replacement while the rest of my order, which isn't even for me, gets cold? Could I even count on the replacement to be correct? Is this on me for not checking before I left? You tell me. BTW, this is not the first time that I've been let down at this establishment. I'm not just going off for no reason. I've been in a few times before and it's been a general pain in the ass every time. The staff is always robotic, if not passive aggressively rude, and more often than not there is SOMETHING wrong with the food. In the half dozen times that I have patronized this business since it opened I have never been completely satisfied or felt like I've gotten my money's worth. That's a lower success rate than the McDonalds drive-thru, because at least there I expect something to be wrong. read more

Their Cheesesteaks always fresh, hot and always tastes great. No complaints. If this place had decent service, they'd get a 5-Star review. However this place needs a manager. My last 2 visits, I walk in and nothing. Place wasn't busy, but no one behind the counter to take your order. But hey no problem, right? There are 2 or 3 cooks behind the wall who make the food. Surely, one of them will say "Hey, welcome to Charley's, someone will be right with you." NOPE. They keep their frowns on and eyes downward, so you can't make eye contact. No head nod, no smile, nothing. Basically they send you a strong signal that, I don't give a rat's sass about our customers. Finally, someone comes waddling up to the counter and they seem real excited, just gushing with personality and want to help you and take your order, NOT. I'm betting the crew from Grafton Prison Farm act happier than this bunch. As I said, I like the food here, and have been coming in here since you opened. But your owner, manager, supervisor, needs to clean house, kick some butt and have your staff get it in gear. Please, just step it up a notch, or even two or three notches. read more

My daughter and I had lunch here today I had a Philly Cheesesteak and she had Chicken California and we had gourmet fries! I have to say this was the BEST we have ever had! read more

Stole my money off. The gift card said that it had a zero balance. I checked with the company they show that the money was taken off by Charley cheesesteak. Jessica, the manager very rude. Very unprofessional. Very on, kind and combative. This manager tried to change the narrative, tried to bake me into a argument. All about my money that was stolen off my gift card that can be substantiated. I paid for it with a different credit card. She took my receipt that I paid for my order and refused to want to give it back to me. I had to ask her three times to give me back my receipt. I need that for my record keeping for what I paid for. Totally on call for totally unacceptable. I want my money back. read more

I love Charley's menu. The steak philly is great! This Charley's is clean and new. Plenty of parking.. usual issues with traffic at chestnut commons as with any retailer it's annoying to get in and out so you really have to want what you're after. That being said this particular Charley's can never get my order correct. The first time i attributed it to just opening and training issues. But I've NEVER actually received what I've ordered. So my advice check your receipt and your bag before you leave....uggg driving back order to get my order replaced... again... ‍. Received boneless wings instead of traditional. Replacement... had sauce.. ordered plain...i give up. read more

Amazing Food all made correct and of high quality. The customer service was impeccable and I am very pleased with my experience here. I highly recommend coming to enjoy their delicious food and excellent customer service! 10/10! read more

Most of the staff is extremely nice, except the bald guy in the kitchen was extremely rude when asking for condiments

got a chicken california and it came w no lettuce sauce or tomato was all messy and cold and the bread was hard as a rock it tasted gross and was just overall un appetizing. do not recommend. read more

Really looked forward to this visit. After staring at the menu board I realized that a regular sized sub combo meal was $ 11. This is crazy. The sub was average at best. The place is average at best and we will never be back. 3 chicken fingers is 6.99. Lol read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Elyria, Ohio

We had a great experience here! I had only ever seen a Charley's in a Mall food court, so I was excited to see that we got a free-standing one in Elyria. We got our order to go, I ordered the buffalo chicken sandwich and my boyfriend ordered the Philly cheese steak. We also got an order of fries with cheese. We were both very pleased with our meals and really enjoyed the lemonade too! I love that the blackberry lemonade had fruit puree in it. The service was nice, quick and efficient. Keep up the great work, we will be back! read more

Was contacted about this and called and was told that I would be taken care of and never got anything back. You guys are scammers. Disgusting business. I highly recommend no one to ever go here. read more

The restaurant, was clean the service was prompt and polite, the food was fresh and well cooked a little bland though.

It's been a few years since I've been to a Charley's location and this was my first time at this one. My mother-in-law and I had an appointment to get our nails done in the same shopping center so we decided to stop here for lunch before. I am a pretty picky eater, so after looking at the menu I asked if I could get a sub with only chicken, lettuce and bacon. When it was ready I noticed there was cheese on it. I told the man who made it that I didn't order cheese. He looked at the cashier and said "she didn't order cheese on this." The cashier was extremely rude and said "she didn't say she didn't want cheese." I had no idea that when I said I wanted only these certain items on my sandwich that I needed to specify I don't want cheese. The basket liner had it written all over that said "made to order." That most definitely is not the case here. I will not be back to this restaurant. I will go somewhere where I am more respected by the employees. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Elyria, Ohio

Love the food and have ordered over the phone for many years. Today I tried to order my total came to $24 which is easy to do for two people. They would not allow me to pre-order without paying in advance. For $24 that I was coming into the store to pick up. Terrible customer service. The girl had an attitude from the minute she answered the phone. I think perhaps she just doesn't want to work read more

Don't go here. They steal money from you. My receipt said 12.71 but they adjusted it somehow to 15.25! Plus the subs aren't the best. Leave the best to Penn Station! read more

Visited late on a Sunday. It was clean, social distancing was being followed, everyone was extremely nice, and the food was excellent. They accommodated my need for no bread and made my chicken philly in a bowl, it was delicious. Top notch customer service from the cashier to the manager, etc. read more

Delicious sandwiches neat presentation with the sandwiches and the pickle adds the icing on the sandwich,not sloppy, hot fries, great lemonade was so good I came back and got the same thing next day I think they are doing a great job with the service I will be back again read more

Nothing like the Charley's in the mall very bad quality of food service was so slow it took forever to get our food

Fat lady serving the food was rude as hell! Got mad i asked for a bag with my to go order and for malt vinegar packages. Girl at the register didn't know what she was doing and the entire atmosphere in the restaurant was tense! Terrible experience I'll never go here again read more

Terrible would never return, had me waiting 40 mins for my food and got it wrong also they charged me more then the advertised price. Then when I get home I found a freaking hair in my sandwich so disgusting. Would never recommend to anyone. read more

Worst customer service. First time ever going in and the employees were so rude and lazy. Was excited to see them some where beside inside a mall. But will never go back and will let everyone know how awful it was. read more

This is probably the best Charley's I went to . I ordered 5 sandwiches ;all larges and fries.The young lady with tattoos who seem to be a crew member really needs to become a manager!Shes very vibrant everyone listened and laughed with her but She made sure everyone was making everything perfect and had everything in order and my order was outstanding. She Rocks !The mayo lettuce,etc was very portioned and they just looked great also the fries where hot to the touch. I would recommend it to anyone if she was there all the time. read more