" Food is really good service is horrendous" Well I got the Philly cheese stake meal . It was retry good I have to say . It also came with small fries and a drink . The service is horrendous. They don't have ketchup or straws out . Nor utensils or napkins at least on my visit today . I had to keep asking them for things . If they provide better service this place is good . I sat and ate in the food court . I found street metered parking it was different. However they have a few parking garages close . It's located in the long wood food court . They have busses all over including on in-front of the location. read more

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I've tried chicken cheesesteaks up and down the east coast. Obviously, those in Philadelphia are the best. Charleys Cheesesteaks is perfectly adequate. The food is consistent at all the franchises. I've been to 3 so far. The Downtown Crossing location is convenient - you can order in-person or online, and then you can eat at one of the tables in the general food court area or be on your way. The plain fries are quite good. The fountain drinks do taste watered down, though, but I think that's to be expected. read more

I stopped here after a later shift at the hospital because I was starving and wasn't feeling the Golden Arches nextdoor. The staff was super friendly and friendly the shop stand had a nice look to it. The sandwich was freshly made which I appreciate, and came in a nice carry out box. The meat itself though... somehow the meat was ripping hot and clearly just came off the skillet, but it simultaneously tasted extremely bland. Not even the American cheese melted on top, nor the onions, could really save it. It was a ripping, steaming hot shaved beef sandwich with some cheese and onions, and somehow the entire thing tasted like frozen meat still. Anyway, it definitely serves its purpose catering to hospital clientele nearby for a hearty, heavy meal when you want to eat your feelings. I don't want to ding it too hard, maybe I just had an off experience here. Shoutout though to the nice staff and freshly made food! read more

I visit Boston every year for my medical needs at BCH & Mass Gen/Brigham. I've been in the Longwood Galleria many times, I've been coming to Boston for 20+ years. Believe it or not, I've NEVER tried a Cheesesteak in my life. Being from Chicago, we don't have Cheesesteaks. Here, it's about the Italian Beef Sandwich. Two VERY different, yet delicious sandwiches. After a long medical day, I strolled into the Longwood Galleria to scout out dinner to take back to my hotel room. The Longwood Galleria is basically a giant food court. The first place that caught my eye was Charley's. I figured there is no better time than now to try the cheese steaks! I ordered Charley's Original & Classic Steak Philly Cheesesteak. I also added an order of Charley's "Ultimate Fries". Their hand-cut fries are freshly fried and topped with cheese sauce, ranch, and bacon crumbles. They're so good you'll refuse to share! Be sure anyone with you gets their own order! The bread was delicious and soft. The steak inside was cooked perfectly. It was tender, delicious, and seasoned perfectly. No chewy/fatty/gristly pieces- which is what my worry was. It was so good I ordered them in for delivery again a few days later to my hotel. The food portion for the money is outstanding. Everything is hot, fresh, accurate, & packaged properly. Delivery is fast and hot. As a Chicagoan, I have to say the Italian Beef is still King. However, the cheese steak did not disappoint! read more

Charleys Cheesesteaks - PHILLY CHEESESTEAK - Steak Cheesesteak - Cheesesteaks Near Me - Boston, Massachusetts

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Good quality cheesesteak and fast service!! Definitely worth checking out!! The food court is what it is but it's ok....

extremely mid. Weirdly flavorless and not very big portions of meat. The cheese fries were okay but wouldn't order here again

Got the bacon philly cheesesteak. Great amount of food for just $7. Just wish they had bags for to go orders. Fast service, waited about 3 minutes for my food. read more

They charged my card almost 200 for 1 sandwich. And charged multiple times over several days this is just one picture I wasn't even there yesterday. Nashua New Hampshire read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Boston, Massachusetts

I went here on Tuesday, 2/23/21 as I was in between Medical appointments at BIDMC. This was my first visit to this chain and it will be my last. I ordered a Cheese Steak with onions, and on their suggestion of lettuce and tomato. Also I asked for Mustard. And an order of Fries. The Fries reminded me of a store brand frozen fry from 1960. Some were overcooked on one side and there was no salt or other flavor enhancer. They were dry and except for poor flavor, were flavorless. Now the Cheese Steak. It had almost all the ingredients I had requested except NO MUSTARD. Instead they put on MAYONNAISE! All in all a very disappointing meal. read more

In a pinch good fastfood Best food in the galleria for sure. Clean place good staff. Delicious cheesesteaks with fries. If you have yo eat fast food cause literally every other place is closed around here on july 4th. Select this cause it is pretty darn good and fast!!!!. read more

This food has no flavor. It's really strange. It looks really good but it doesn't taste like anything.

I was given vouchers from Boston Children's Hospital that are good for any of the restaurants in the food court here. they wouldn't accept hem even though every single other place does. They were quite rude about it, like i was an idiot For Even asking. I had no money on me so couldn't get anything from here. read more

This place is just garbage. I was excited when they opened a number of years ago because I love a cheese steak, and there are not really sub shops or delis in Longwood (Subway doesn't count, it's a vile 1-star compared to Charley's cruddy 2-star). But it was disgusting. Years later, it always has a lot of people in line and since today I was in the mood for a cheese steak, I gave it another shot. Maybe they'd improved... The meat is basically steak-ums. They should keep the flat top out of sight because it's so unappetizing to see the ingredients cook. Cheese steaks come with lettuce tomato and pickles by default, which I think don't make sense on a cheese steak. I got them anyway, and I can confirm that lettuce and tomato are bad ingredients for a cheese steak (even if the tomatos are fresh and juicy and red, which mine weren't, mine were hard and almost white). I couldn't tell you how the pickles are, they didn't give me any. Cheese steaks come with mayo by default. I'm not a fan at all so I asked for no mayo. I got to the pick-up part of the line, waited for a while, and they called 3 or 4 numbers after mine. It's an assembly line in which all sandwiches have the same basic prep process, so clearly something was holding mine up. I looked over and my sandwich is sitting in front of the guy. I realize they had put it on a roll with mayo and had caught the error, but instead of making a new batch of meat and sauteed veg, the guy was just waiting for a spatula to scoop it out of the mayo'd roll and onto a new one. And he couldn't even get that done in a timely fashion. So I wound up with a cheese steak with half the sauteed veg lost to the old roll, and mayo remnants remaining on what was transferred. It would have taken them like 15 seconds to cook up a new batch of steak-ums, and steak-ums are dirt cheap so tossing the incorrectly prepared one couldn't have been a financial hardship for them. I did not get fries today, but as I remember they are mealy and mushy and cold. I saw some come through on other people's orders and they looked the same as I remember. Charley's is miserable. But there's nothing more miserable than Subway, so it gets 2 stars from me. read more

I got the chicken and fries combo w onions, peppers, swiss and mayo. The fries were real potatoes. The chicken not so much. The chicken looked nothing like the hearty picture. The meat looked like thin slice deli meat put on the grill consistent with their steak. It was not very flavorful not even w the onions and one pepper slice. It was dry and no seasoning. Placed on a half flat like sub roll. You have your choice of siracha, hot sauce, salt and vinegar, salt, pepper, and ketchup packets that they give you and of course garlic parm, jalepeno-lime, or their own spice blend shakers for fries. I gave them two stars for their lemonade it was tasty. I got their peach one that had tiny chunks of fruit. If you are not a fan of chunks its definitely not for you. I hope the strawberry one is at least muddled hmmmm... inquiring minds wanna know? This is fast food anything is better than this quality. I don't know about the steak but I bet it's like Steak Ums a little nostalgia for your 80's throwback read more

Not a bad cheesesteak in my opinion. I ordered a small combo. It comes with fries and a drink, total cost 9.54 with a specialty drink, strawberry lemonade, and regular fries. They take cards. Order at the register and walk down to pick up your food at the end. You can add typical sandwich toppings to any sandwich at no additional cost. Comes with ketchup in packets, you can grab mustard, any other condiment you have to ask for at the end. At first i was a bit disappointed by the way the meat, cheese, onions, peppers, mushrooms looked inside the sandwich, it looked too small, like i would just be eating a bread sandwich... Turned out ok. Tasted good and it was filling. Fries were crisp thick cut but not steak fry size. The best was the strawberry lemonade. The strawberry syrup they add to the lemonade makes it almost too sweet, but it was real strawberries in it. This place is recently opened, when the lines get longer they're going to have to corral the line somehow to organize how a customer gets to one of the two registers. read more

Charleys Cheesesteaks - Small philly cheesesteak, fries, and strawberry lenonade. - Cheesesteaks Near Me - Boston, Massachusetts

I haven't tried a Charley's since moving to Boston. The setup is a little different than the one in Hawaii on Schofield Barracks. The one in Schofield has the grill up front. You talk to the cook as he prepares your sandwich. This one, the grill is in back. My wife loves their iced teas with fruit at the bottom. The Philly Cheesesteak was pretty good. The service was friendly. They forgot the paper napkins in the bag, which is my only negative. Otherwise, it was a good experience. read more

Charleys Cheesesteaks - Philly cheesesteak - Cheesesteaks Near Me - Boston, Massachusetts

This place was recommended to me by my coworkers for a quick bite. They kept the menu simple and visible right in front so I chose what was obvious and went for the steak and cheese. The service was quick when it came to heating up the meat on the grill. My bread from the steak and cheese sub was nicely toasted as well so whole combination tasted was pretty decent for food on-the-go. It's just a little messy but I guess that's Philly cheese steak for ya! read more

Charleys Cheesesteaks - Philly Cheese Steak (small) - Cheesesteaks Near Me - Boston, Massachusetts

It must of been one of those bad days at this location. After standing in front of the register for a few minutes the grill man called for some help. Enter the man behind the counter dragging a garbage bag full of trash. Great he's wearing gloves. Wrong! He then picks up a dirty wet rag and starts wiping the counter off while taking my order. He then began to prepare my order starting with touching the cup to make my drink. I stopped him right there and asked him if he would mind changing his gloves or atleast washing his hands. He said nothing and washed his hands and put the gloves on. The grille man then made me the most pitiful steak and cheese sandwich I've ever seen in my life. I actually asked him if he was serious when he presented it to me. I also noticed the man who originally took my order wearing the same gloves he wore while serving me handling money and preparing orders without a change. I don't know that much about Charley's but I will say that they need to send their people back to safe-serv and make a more appealing sandwich. read more

Charleys Cheesesteaks - I asked the grille guy if he was serious when he gave this cheese steak. It didn't taste too bad for mostly being bread. - Cheesesteaks Near Me - Boston, Massachusetts

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I got the Bacon Philly Steak on Monday after having a bad day that Steak Bomb was amazing and it really was Fresh and the bacon was crunchy and the Roll was soft with just enough crunch. Hands down one of the best Philly Steaks I have ever had and Ive been to Philly anytime I am in the mood for a Good Philly steak Im gonna find me a Charleys philly steak location cuz this was the Bomb ( pun intended ) read more

Great food as always keep up the staff is really. At there best i wish would open a store in brookline mass it would. Great

Sooooooo bad, my nightmare happened. My order was supposed to arrive at 4:41Pm and I waited for centuries, no one answered the phone and I was famished read more

My girlfriend and I were CRAVING their signature philly steak and expected for it to be perfect , however went down bad bad bad .. messed up my girlfriends stomach lead her to baby barf and she not even pregnant ! I'm Highly disappointed and won't recommend . wont ever return BYE FELICIA read more

Everything about this place is terrible. They're slow, inconsistent, don't follow order instructions and have a very poor attitude. This issue is local to this location, and I've given them several chances. read more

Fresh real steak and cheese , they cook right in front of you , great service and speed !! Will be back read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Boston, Massachusetts

The food itself is not that bad but really seems pricey. ETHAN is the Chinese guy whos the manager here. Extremely rude guy.. food court is huge. It's not worth talking to ETHAN. ( a word of advice for Ethan: if you don't like working here then quit your job rather then trying to get fired.) read more

Best cheese steak I have ever tried , lemonade was awesome ! Cooks are professional and friendly , store keeps clean and organized , I will be coming back read more

Charleys Cheesesteaks - French fries is awesome - Cheesesteaks Near Me - Boston, Massachusetts

Come in at lunch for a regular size steak sub and fruity lemonade , fill me up , and make my day feel better , best steak sub in the area .