The hygienists and dentist are great. I have had no issues with them. Been going there since I was a kid and they know my whole family. I enjoyed going here because of the family friendly atmosphere and they never caused me any pain. My issue recently has been going though their receptionist. Any time I needed to reschedule I was told I would receive a call if anything opened up. And then I would never hear back. Why not make an appt even if it's far out, and then call me if anything opens up sooner. Same issue with my family members who went there. Their voicemail indicates that they do not take cancellations over the voicemail. When I called several times ahead of time to cancel, nobody answered or returned my calls, so I had no choice but to cancel via voicemail. I then received a message asking me why I didn't respond to the postcard sent out weeks prior. I feel this was unprofessional and if I need to cancel and still did so more than 24 hours prior like they ask, then that is appropriate. I was then sent a bill for a no-show. I have since had to find a new dentist because of this. I believe there is something shady going on and she just wanted to bill me. You can't speak to anyone else because she's the only receptionist so you can't even make a complaint. read more