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    Charles Memorial Gardens

    1.0 (4 reviews)

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    Brinsfield Funeral Home

    Brinsfield Funeral Home

    (4 reviews)

    I had a nice experience with Brinsfield Funeral Home. Although I made arrangements for my relative…read moreby phone (as I was in another part of the country) instead of in person, Elizabeth and Ned were very capable and were ready to answer every question I had. Elizabeth even contacted me months later to see how I was doing. I would definitely recommend them!

    Grieving the loss of a loved one is overwhelming in itself, and planning a funeral can be as…read morewelcomed a distraction as it can be a huge burden. Initially, we felt that Brinsfield would ease that burden. They told us "we will do whatever you need" and "we have that covered". So when we submitted all the Obituary information to Brinsfield on Wednesday at noon (following the death of our grandmother on Monday) to give to the local papers, we believed they did have it covered. They specifically told us we had to go through them even though we stated multiple times we would be happy to do it ourselves to make sure it was done. Well, even though we submitted both the death notice AND the obituary to Michele Brinsfield at noon on Wednesday, nor the obituary nor the death notice ran in Friday's papers. My grandmothers services are this Sunday and Monday. Therefore, nothing will run before then. Instead of being understanding, kind, and apologetic, Michele Brinsfield was extremely rude and short with my grieving mother who only wants to make sure that her own mother is honored properly by all that knew her. Michele actually told my mother "we will pay the $15 for it to go in the local papers but we WILL NOT pay anymore for the post." As if this was our fault or they were doing us some sort of favor. Again, we are grieving and Brinsfield FORGOT to submit our grandmothers obituary. We were told "sometimes these things happen." A word of advice; do not count on Brinsfield to "do whatever you need". I know it will be hard, given that you have just lost a loved one, but you will need to micromanage every step of the way. Hopefully this review will ensure this doesn't happen to anyone else!

    Charles Memorial Gardens - funeralservices - Updated May 2026

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