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    Charles Jost, MD

    3.7 (6 reviews)
    Closed 8:00 am - 5:00 pm

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    3 years ago

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    CAI A Cardiovascular and Arrhythmia Institute - Dr. Shukla

    CAI A Cardiovascular and Arrhythmia Institute

    2.1(13 reviews)
    10.2 mi

    Exceptional Customer Service from Leeza & the East Valley Heart Team…read more I want to give a very special KUDOS to Leeza (L-E-E-Z-A) with the Customer Communications Team at East Valley Heart in Mesa, AZ, as well as her supervisor, DawnLyné, for an experience that truly stood out to me. I called the office today regarding several upcoming cardiac procedures, tests, and follow-up appointments. I had multiple dates and appointments to coordinate, about 5 different ones, and Leeza was absolutely phenomenal. She was patient, down-to-earth, professional, compassionate, and even had a great sense of humor. Most importantly, she never made me feel rushed. After we went through all of my appointments, Leeza took the extra time to go back through each date with me to make sure I had everything correct. That small gesture meant a lot. I had just experienced a very different level of customer service while trying to coordinate transportation for these same type medical appointments. I was rushed through the process and left the conversation feeling frustrated and stressed. So having someone like Leeza on the other end of the phone, someone who actually slowed down, listened, and made sure I understood everything, was a breath of fresh air. It reminded me of something my late mother used to say whenever she called a doctor's office to make her appointments: "Thank you for coming into work today." At the time, I didn't fully appreciate what she meant. Today, I do. So, Leeza, "Thank you for coming into work today." Thank you for returning my call request, for your patience, your empathy, your professionalism, and for treating me like a person rather than just another appointment on a schedule. I also want to give a BIG KUDOS to DawnLyné, Leeza's supervisor and part of the leadership team. She was genuinely receptive when I shared my appreciation for Leeza and made me feel that this feedback was valued. That says a lot about leadership. I'm still a young Man but I see multiple specialists and have a lot of medical appointments to coordinate, so these interactions can sometimes be stressful. For patients dealing with disabilities, complicated schedules, transportation challenges, or simply the anxiety that can come with medical care, the way someone communicates with you really matters. Leeza demonstrated exactly what patient-centered customer service should look like: patience, empathy, communication, professionalism, and humanity. I also appreciate the entire Customer Communications Team and look forward to speaking with the other representatives in the future. And while this review is primarily about Leeza and DawnLyné, I also want to acknowledge Dr. Rodrigo Chan, who has been an outstanding cardiologist. He's knowledgeable, humble, funny, cultured, empathetic, and incredibly down-to-earth. You can tell he genuinely knows his field and cares about his patients. East Valley Heart should be proud to have people like Leeza, DawnLyné, Dr. Chan, and the rest of this team representing the practice. Sometimes a simple phone call can make a stressful day a whole lot better. Thank you, Leeza, for coming into work today. You made a difference.

    I had an appointment as a new patient today and waited one hour past my appointment time and still…read morewasn't called. I ended up leaving out of frustration and the inconvenience as, what is the point of booking an appointment if it's not kept on the doctor's/doctor's office's end? A lot of patients were waiting a good amount of time while I was there, one couple was already late for another appointment at a different office. I was hoping to get a clearer picture of my condition from this appointment and was feeling hopeful but the longer I waited the more faith I lost in this provider. Ridiculous!

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    Natural Heart Doctor

    Natural Heart Doctor

    4.3(21 reviews)
    17.2 mi

    I would give Lara 5 stars but unfortunately she has left. In the past I got a free consult from a…read morehealth coach with the expensive triple toxin test but not it's $125-250!

    I recently had total toxin lab work done. It was not covered by insurance and was $800, which had…read moreincreased since my friend had had this done a year ago. After the lab work was finished I was informed there was now a charge of $125.00 to have a health consultant explain the results to me. This explanation was previously included in the price of the testing. I spoke with Gabby Martinez and her office staff and eventually paid the additional money to schedule an appointment for my hour long phone consultation with a health coach Ashley Swanson. I took the morning off work but no phone call. I was unable to reach anyone at the office. Later that day I got a message saying Ashley had rescheduled my appointment for the following week. I have made several phone calls to ask for a partial refund for my "consultation " due to having to the missed appointment and missed work. I have called several times, spoken to several office staff, crickets.. The following week I did have my health consultant Ashley call to summarize my results. The phone call lasted 30 minutes. This is not how to treat new patients to build a practice of loyal customers. They sell all the recommended supplements and would have purchased them there.

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    Tri-City Vein & Vascular

    Tri-City Vein & Vascular

    4.1(8 reviews)
    1.5 mi

    7/9/26 Parking 5/5…read moreUpdated Plenty of parking in large private lot. Building/Facility 5/5++ This is a new facility around the corner from Banner Baywood where this Business was previously located. It is a two story building with Physician offices, complete testing facility and surgical Center in one great facility. Type of care 5/5 Annual ECHO performed by Ruthie. Quality of care 5/5++ Ruthie provided great care and service who exemplifies what great patient bedside manners look like. She thoughtfully explained everything. Ruthie is the type of care provider who represents the practice and professional well. Updated After checkout I was waiting for my ride in the upstairs waiting area by the elevator and an elderly gentleman went to a window clearly upset and appeared confused. It was not hard to hear him he projected loudly. The young woman working that window spent time with him using outstanding interpersonal skills to calm him down. He needed extra attention to help address his questions. I witnessed her locating facilities located loser to our location and providing him All the information necessary to address his concerns. This was over the span of 15 minutes. When he left I approached her window to offer a fist bump a tell her she was awesome! That was an amazing display of kindness, empathy I rarely see. Kinley, you are an awesome person and Tri-City should be proud of you! I made sure Management is aware of this too. Time to see how the ticker-tocks? Tri-Cut Cardiology my friends-SYOY

    What excellent care my husband had w his 1st venous ablation on 1/27/26! What a professional &…read morecaring experience! Dr Le is an incredible cardiologist! Thank you also to Ally, Maytee, Stephanie, Gabi & Emily for taking such good care of him!

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    Charles Jost, MD - cardiology - Updated September 2026

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