OMG for the crap I'm having to go through with this infection these people ARE FANTASTIC!! My Dr…read more Is called Dr. Yum Yum ( lol gotta agree) and the staff is just wonderful. I kind of fell through the cracks with one of the other facilities that is taking care of me and these people called them got everything on track and just absolutely wonderful . finding it was a little bit difficult for me but I think it's just because it's me and I get lost in business complexes but for the most part it is easy to find. Lots of parking a nice thing reception area all around a nice place.

Not very empathetic to patients needs. Ridiculous office policy. GPS address not up to date…read more Couldn't be seen that day. Very upset, crying all the way home. Do not go to this place. Very naziesk. Must follow rules!

I would like to express my ongoing gratitude to Dr. Natalie Crawford for her ongoing expertise,…read morecare and support. Dr. Crawford saved my life in every possible way via being able to actively listen to me, angelic patience, knowledge and expertise; as well as being able to exhibit kindness and compassion. Thank you, Dr. Crawford.

The doctor didn't listen to my symptoms or the recommendations of my previous doctor and prescribed…read morea medication that didn't work. It felt like a complete waste of time.

There is not doubt that a bond will be formed with a doctor who gives you as much Morphine and…read moreVicodin as you want!! Dr. Parker is a great Doc working with a team of doctors through the Sierra Infectious Disease group and is one of the genus doctors who figured out what was wrong with me last month and has prescribed all the meds and care to totally heal me up!! I had a raging mysterious bacterial infection and newly diagnosed with diabetes. When I went into the ER my blood sugar was coma level at 340 and they told me I was 6 hours from DEATH. After a 7 day hospital stay, surgery, and having this great team of doctors following me I'm doing great and now my diabetes is at a normal level of 98 and I know this is because of the treatment I received!

Dr. Parker treated me for 6 weeks as an in patient at Renown Medical…read moreCenter in April/May 2014. He was professional, attentive, and knows what he's talking about. Dr. Parker was instrumental in prescribing the correct IV antibiotics which helped me recover from a deadly infectious disease. Accolades to Dr. Parker!

I can forgive her horrible bedside manner. What I cannot forgive is her breathing in my face with…read morethe most putrid breath. If you are going to care for patients up close, practice good hygiene and common sense. Just a horrible woman all around.

Dr. Yee is was one of my many doctors taking care of me last month when I was in the hospital. She…read moreis a wonderful doctor, very caring, gentle and takes time to listen to you, and answer any questions. She is a specialist and obviously knows what she's doing, she was on the team of doctors who diagnosed and treated a rare bacterial infection I had, and helped devise my care plan when I was released. She made sure I had everything I needed while I was in the hospital and when I came home would have the care I needed.

The best care I have received at any hospital I have been at, and there are many in multiple…read morestates. Compassion, friendliness- Western style, of course, empathy, full information, and full responses so you understand what is going on, or answers to specific questions, I would rather not go anywhere else. The best care I have received at any hospital I have been at, and there are many in multiple states.

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

Negligent practitioner and rude staff. She did not address concerns, offer treatment nor follow up…read more She did not follow standard of care guidelines per medical association. If you care about your health and being treated like a human being DON'T GO HERE!

A worried mom who lives out of state calls for help. I am so thankful that Luis answered the phone…read more He informed me of options and patiently answered my questions. Though I didn't seek care there, if everyone there is as service focused as him, I'm sure their care is excellent. Thank you Luis :)

It seems like their goal is to spend 30 seconds or less with you. So uncaring and unprofessional. I…read morecame in to get x-rays on my wrist and the doctor was probably with me for 1 minute total in the 2 times she came into the room. Didn't explain to me what could be wrong or after care, nothing. The x-ray tech, Jenna, was definitely a mean girl turned to health care. Like if you hate your job so much, get a new one! She was so dismissive and rude. I hope everyone sees the negative reviews and decides to go elsewhere. They obviously are very good at being bad at their jobs!

This review is specific to Dr. Astrom and her staff. Dr. Astrom has been my primary physician for a…read morefew years now and while it can be annoying to have her waiting area in the same room as the ROC clinic AND urgent care, I've always been treated kindly and respectfully. Dr. Astrom listens to my concerns, asks me specific questions, and never makes me feel silly for talking with her about my WebMD discoveries (even though I'm sure all doctors just love patients who self-diagnose via the internet). The booking staff does a decent job with getting you in and will notify you if a spot opens up from a cancellation. Once I'm there and checked in, I've never had to wait more than 10 minutes or so before my name is called. I appreciate that as my time is valuable. So again, I can't speak for the urgent care or ROC office but if you want a physician that listens and makes you feel comfortable, then you can't do better than Dr. Astrom.

My appointment was April 22, 2026. Dr. Stephanie Rogers is excellent. She listens to my concerns…read more& answers knowledgeably. She is caring for my serious illness & I'm thankful. However, the office staff needs more training. The checkout person who I encountered violated their Code of Conduct rule. She was very rude & said to me, "If u don't complete the paperwork, we won't schedule any more appointments for you." It was shocking to be threatened so boldly. Previously, I completed their forms, but they repeatedly tell me it's not complete. I've told the office staff their repeated forms requirement is redundant. A patient shouldn't be expected to repeatedly complete the numerous forms. The office employee who threatened me should be disciplined. I would like a call from management to discuss this problem. Sonya Gaukel