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    Charisma Salon and Esthetics

    1.0 (1 review)
    Open 6:00 am - 10:00 pm

    By appointment only

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    1 year ago

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    Tenaya M.

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    Ask the Community - Charisma Salon and Esthetics

    Lash & Wax - Ready to speed wax . .

    Lash & Wax

    2.5(13 reviews)
    0.6 mi

    I booked an eyebrow wax and found out the morning of my appointment that you can't get wax done…read morewhile using retinol. I told the owner I would like to stop using retinol and reschedule the appointment. I explained I had gone to her many times in the past and had never missed an appointment. She charged me 30$ for wanting to reschedule, even though the only thing she could offer to do for me was "tweeze" my eyebrows, and wouldn't even be able to do the service I booked if I did show up. It's upsetting that she cares more to make quick 30$ than continuing relationships with people in town. I feel completely scammed.

    I really tried to like this place after I found out my coworker's beautiful lashes are done here. I…read morewent three times to really give it a chance and it was more ridiculous each time. At first meeting, the owner accosted me with a digital thermometer before I even stepped in. I shrugged it off (because people have gotten crazy since COVID and it's Juneau, so not many choices). I went in to get a full set of lash extensions, brow wax, and brow tint. I requested Refectocil for the brows (through her reservation system on her website) and when I confirmed the service in person she made a face and pushed me to henna instead. I debated with her a bit, concerned that they would look fake, flat, and drawn on and my skin might not take it well, but she told me she's a pro and I should trust her. She spent probably 45-60 minutes mapping my brows and then when she was done with the henna she tried to explain why they came out patchy and the wrong color, saying something like, "well, we never really know how well your skin will take the henna." They looked exactly as I knew they would: SO awful. And she still charged me full price and didn't offer a touch up after my skin adjusted. I'm grateful now that they didn't take so the henna faded quickly and I could go back to doing my normal thing on my own. I did insist on the Refectocil the next time, which looked great and was way cheaper. I'm just glad now I didn't let her microblade me. The lash sets were CRAZY. The woman takes HOURS to even do a fill and they look terrible. My eyes looked weighted down and so fake and I hated the tangled look. When I went back for 2 fills, explaining how I would like them to be different, it was even worse. I was incredibly still and she was struggling and complaining my eyes move too much when I literally fell asleep. She became increasingly rude and abrupt with each visit. I did everything she said for aftercare and used the products she sold me, but within 2 days of each visit they were falling out and looking horrible. I even watched Youtube videos from other professionals using the same brand to see if I misunderstood her instructions or if there was something else I should do differently. I didn't misunderstand and there was nothing else. Either they're all liars gatekeeping the true secrets, or this lady botched me. Then the glue she used made my natural lashes fall out (!!) and she complained about that too. Lady, I want lashes, that's why I came to you. You think I'm happy you made my eyes practically bald? Each visit was over $400. How can people afford $400 and 4+ hours every 2 weeks?! It took months for my natural lashes to grow back in after I gave up on this place. Once they grew back, I went back to just tinting and lifting my natural lashes instead of doing these awful extensions and they look so much better. One last thing, she posted my photos on her social media without my consent. I told her I didn't mind an extreme close up on the brows or lashes so you could show the work but couldn't identify me. She posted a far away, full face shot and named me anyway. Not OK.

    Photos
    Lash & Wax - Microbladed Brows

    Microbladed Brows

    Lash & Wax - Lash extensions done your way

    Lash extensions done your way

    Lash & Wax - We've got lashes . . .

    See all

    We've got lashes . . .

    Charisma Salon and Esthetics - hair - Updated May 2026

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