placed an order to be delivered with UberEATS on 25/08. in one of the combo sections, I added a note for tomato sauce on the side, and in the other combo, I added a note asking for no onion and no tomato on the burger. the order shows up in good time, but missing the tomato sauce. I called the store to ask if they have tomato sauce, thinking maybe they don't have it and that's why it wasn't included. the level of disrespect that I was met with was so atrocious, it has ensured I will never eat here again. I was told in a sneering voice by a very condescending woman "well if you had written it in the comment section, we would have done it." I told the woman "I *did* write it in the comments, that's why I'm calling. I'm looking at the docket right now and reading my comment, would you like me to email it to you?" funnily enough, the answer was not "yes." I wonder why. I was then told "well what would you like me to do about it?!" honestly, I was not even calling to have an argument or be that annoying customer. had she been a reasonable person in hospitality and said, "I'm so sorry, that was our mistake, we'll send it now." I would have said "no, don't be ridiculous, you don't need to come all this way just for tomato sauce." my reason for calling was just so they knew they had made a mistake and to look out for it in the future, like customers have done for my places of work in hospitality. but to be met with such disdain and attitude over damn tomato sauce and accusing the customer of lying (funny enough, she got my comment about no onion and no tomato; that burger was fine, but somehow my tomato sauce comment wasn't included?), no, absolutely not. will never order from there again, and will not recommend it to anyone.
also, while I was typing up this review, a bone was discovered in the no onion/no tomato burger. thanks for that. read more