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    ChargePoint

    4.0 (1 review)
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    Canopy by Hilton Charlotte Southpark

    Canopy by Hilton Charlotte Southpark

    3.4
    (57 reviews)

    Beautiful spacious rooms, smart sophisticated decor, rain head showers and a full rack of free…read moreweights in the gym.

    I had one of the worst travel experiences of my life with the Canopy by Hilton Charlotte Southpark,…read moreand what made it truly unacceptable was the behavior of the staff. I had a confirmed reservation, completed check in earlier in the day through the Hilton Honors app (I am a Hilton gold member), and even selected my room in advance. By the time I arrived at 1130 pm, exhausted and emotionally drained, I had every reason to believe my room was secured. Instead, I was told the hotel was oversold and had no rooms available. What happened next was beyond disappointing. The front desk attendant was incredibly cold, dismissive, and outright rude. He claimed a manager had called me to notify me of the issue, which was simply not true. When I asked what I was supposed to do, I was told, in a tone that made it clear he did not care, that it was not his problem. There was no attempt to help, no effort to find alternative accommodations, and no sense of urgency despite the late hour and the fact that the city was fully booked. Instead he watched as my sister and I sobbed and panicked in the lobby for an hour without so much as a sorry. I was left stranded in the middle of the night with nowhere to go. Every hotel in the area was sold out. We ended up sleeping in my car. To make matters worse, I was in town because my father had just passed away. This was not a routine trip. In a moment where even basic human empathy would have gone a long way, I was met with indifference, coldness, and irritation. Mistakes happen. But how a hotel handles it is what matters, and in this case, it was handled with a complete lack of professionalism, accountability, and basic human decency. If you are considering staying here, understand that even with a confirmed reservation, advance check in, and a room selected, you may still not have a room when you arrive--and if something goes wrong, you should not expect help from the staff or the manager. Completely unacceptable experience with despicable staff, especially for the Hilton brand.

    ChargePoint - evchargingstations - Updated August 2026

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