My partner and I constantly reference our visit to this café, as a joke, because it was the worst…read morecustomer service experience of our lives. After reading some of the reviews here, clearly we're not the only ones. Here's our horrific, and hilarious, experience:
We wandered in during Beaver County Boom, and when the owner, Jonathan, saw us enter, he turned to what appeared to be an employee and said, "You have to make the customers feel like they interrupted you doing something really important," and proceeded to sarcastically roll his eyes at us, saying we were interrupting their philosophical discussion about the Catholic church--we hadn't even been greeted yet.
I thought this was quite the bold gamble to play on his part, since he had no idea if we would play along or be offended with the "joke". At first, I did play along because I love a good bit. But instead of taking our orders, he proceeded to ask us very personal questions for the next half-hour, such as where we lived, what we did for work, and (my) ethnicity...
This guy is a nut. At one point, he said to my partner, "Don't worry, you'll grow out of the hipster look in a few years," with a laugh. He pointed to the only Black person in the mostly empty café and called them "Black Mamba", and as we saw two Black women approach the café from the window, he said, "Here come my chocolate queens!" (He is 100% visibly white. I am a person of color writing this.)
He and his wife had a cooler of Angry Orchards (alcohol) sitting on the counter, and they offered some to us for completely free. We were already weirded out, so we declined. After my partner had finally ordered his drink, Jonathan pressured me into getting a drink as well, even though I already had one from another business. I had a Joe's Tea, and Jonathan guilt-tripped me by saying I wasn't supporting small businesses until I ordered a smoothie.
When someone else started leaving the café, Jonathan yelled, "Wait, where are you going?!" and the girl nervously answered, "I might be back later," before she left. During our unwanted, hostage-style conversation, Jonathan acted like the musical expert in the room despite my partner and I sharing that we both hold degrees in music, and would only speak directly to my partner about it even after my partner tried to loop me into the conversation several times.
When Jonathan started in on Eminem and cancel culture, we finally bowed out. The drinks were pretty good, not gonna lie, but do not go unless you're welcoming this kind of experience! It does make for a good laugh
