I started working with TLC about a month ago. The initial consultation by Tammie was professional…read moreand I really appreciated how she wanted to make sure that she understood exactly what I was looking for. The team member Kim is polite and professional. She does a thorough job and even alerts me if she notices something needs attention around the house ( slow drain, etc) she's always on time and respectful. I highly recommend them!

I had a great deal of frustration with TLC. I I had them do a thorough cleaning of my house before…read moreI moved in. I asked them their hourly rate and they said they quote by the job; not the hour. Once they were there, they told my husband it would cost more and we agreed to pay the increase. Then, I had to have them come back as they missed a number of places in the kitchen and left crumbs, etc. I then asked for a quote for regular cleaning. Again, I was told it was by the job and they had different prices for once or twice a month. I asked for a usual cleaning (bathrooms, kitchen, vacuuming and washing floors) and we agreed on the price. When the cleaner arrived, she said, "what do you want me to do?" I said, "clean the house as per your proposal." She still did not seem to be clear on what I was looking for, so I volunteered to walk the house with her. She informed me that the price included a maximum of five hours (so there is an hourly rate?). I said, okay, when you're at about 4 1/2 let me know, and I'll prioritize what's left. Someone dropped by, so they left without even speaking to me. Then, I received a bill that was higher than the quote (again). I called and asked about it, and was informed that it had been six weeks since their quote and they start their timers the minute they walk in the door. They "didn't even charge me for the walkthrough." I believe everyone deserves to earn a living, but this is ridiculous. You can't quote one price and then charge more every time you come to someone's house. It's bait and switch. They saw the house before they cleaned it. The job they did the second time seemed okay, but why are you asking me what I want done if I already had a proposal? It's bait and switch and I want to warn others about their business practices.