Joe is the best! Professional, efficient and gets the job done! Highly recommend him for any maintenance related issue

surprisingly, management is Incredibly responsive to resident concerns and requests with regard to any issues, especially maintenance. Competent, respectful and professional, Joe is well respected by residents and his excellent reputation is well earned. There is no lag time, no waiting period, they just take care of issues as they are reported and they do it right the first time. Very impressive staff, and Joe is regarded as the best of the best. read more

I lived at Channel Mission Bay for 2 1/2 years - and frankly I would find it hard to find much positive to say about the community. UDR is a shamelessly greedy landlord - who nickle and dime you at every turn. The rent increases are shocking. For the first renewal I was able to negotiate it back because their own listings for the same unit on the same floor were exactly what we were already paying - and it took them two months to come to an agreement - none of which plays out with the team on property, rather with a faceless entity in Colorado. The second renewal - yet again at about 15% - was the last straw for us. Be careful of UDR, having been purchased by Private Equity just prior to our move in, the message is clear. You are a bank account to plunder - and they will not be providing anything more in service or benefits. They require you to use their internet provider at $70 per month - which was down enough that no one should rely on that and we didn't and maintained our separate fiber wi-fi as we worked at home. The shared utilities increased month-over-month - so no matter what they estimate, know you're going to be paying more. The amenities are not maintained - everything is in a state of dilapidation. And all my friends who came to visit said the same thing - while the unit was nice because we made it nice - the hallways felt sterile and gave insane asylym vibe, and on a busy night is does feel like a dorm with echoing noise. None of that should be accepted for the rates they are asking. Look out for their "offerings" - from their bi-weekly rent payment program, their deposit insurance, and their push to have you rent out your unit on AirBnB - all designed to take a fee on top of what you already pay - none of that is really to your benefit. And considering their push with AirBnB - this makes the community less secure with strangers coming in and out. Pay attention to their terms - 2 months notice to vacate is absurd - and designed to make it hard for you to leave as most other communities have a one month standard, so you can't really know what is available elsewhere when your lease is up, or you have to break your lease and they take all that money in penalty. It's calculated and predatory. I'd also warn that the building is not fire-safe. Wedges have been used to keep elevator fire doors open that are broken - and in a case of fire that's the way fire spreads from floor to floor. Regarding move out, they will attempt to keep all of your deposit. My husband is OCD, and cleaned our unit multiple times a day - and our unit was spotless on departure. Normal wear and tear is at landlord's cost per statute - but UDR is intent on paying nothing out of their pocket to turn units. We overlapped our leases to ensure we had 10 days to deep clean and paint the unit back to original state. They still charged $300 to clean an already clean unit. As you have to communicate with a faceless email address they make it difficult to get answers - and they make the communication adversarial as soon as you leave. Ultimately, the team onsite is often gone, they expect you to text for all communication - and don't have any sense of responsibility for the building or its residents. It's just not a building where you should expect service of any kind. If you have a choice - give your money to someone else. read more

Faulty alarm system that likes to go off repeatedly every week at weird hours of the day. You have to go outside and wait for the fire department to clear reentrance into the building. The alarm is sooooooo loud. Management will not acknowledge it or even address it to residents. Fire department has repeatedly said "faulty alarm system is the cause" and "we get a lot of calls to this building for fire alarm and people getting trapped in elevators." read more

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Came here with the wife for an outing and this place was amazing. Swimming pool, jacuzzi, ping pong table, gym and a prime destination to walk around and explore sf. The property manager, Daniel, was easy to work with; communication was solid and was able to help secure reserved parking spaces and was responsive when I had questions. The grill, gas stove, kitchen was fancy. Def a great spot to host events, will consider coming here for events. -IG@BlackTigerEats read more

Channel Mission Bay - Celebrating Broski going away. Ig@blacktigereats - Apartments Near Me - San Francisco, California

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Walk away while you can. I applied unfortunately relying on information that they had parking spaces available. I even put down a deposit. Then I come to the office and learn that it's not true. They will refund my deposit (who knows how long that will take) but not the $100 total application fee. Even though we relied on their misrepresentation. While I was here, wifi went down. For even their leasing manager. So while they will charge you $70 per month for their internet (required), expect this to happen. Read older reviews that discuss this. The place is run down but worst of all, all staff could not be more indifferent. Devoid of care, compassion, acknowledgement of their mistakes. The leasing office blames corporate and corporate says they are not onsite and can't possibly know what is going on at the location. They also won't give out their full names or direct lines. They tell you just to contact the main line...good luck with that. All positive reviews are people with one review (pretty sus) or people who threw events here. They all have AI generated photos and refer to Daniel, the phantom helpful person on site. The fact that they would even create bots for fake reviews with ChatGBT responses by the company to boot speaks volumes about this company. They could just fix their problems instead of relying on cover up. Check out the one stars from actual tenants. Beware. Edit: I actually got my complete refund but am keeping this review up because of their dishonest and predatory practices. read more

I've lived here for 12 years, and they are now increasing my rent by $1,200 a month. Just last month the fire department declared the fire alarms to be non-functioning, meaning the building is officially a "death trap". Also last month, the city inspector demanded repairs to address "general dilapidation". Be aware that many of the positive reviews are fake or from people who've never lived here. Also be aware of constant construction noise continuing until 2028 from the nearby very deep pit which used to be a park across the street. Do not live here - you may die here. read more

Strangely, the maintenance team continues to interrupt my day regardless of how clear my signage is... This one was drafted and approved by a communications specialist neighbor lol Interestingly none of my couriers have issues deciphering this sign. Clearly I'm missing something lol It was great placing my dr on hold so I could see who was at my door (for no reason, they just rang to ask about a request I knew nothing about), before continuing a rather intense discussion. Other than that my previous reviews stand :) read more

Channel Mission Bay - Strangely, the maintenance team continues to interrupt my day regardless of how clear my signage is... - Apartments Near Me - San Francisco, California

If you don't mind having a landlord who has the their hands in your pockets at every turn, go ahead and rent here. They'll find every possible way to milk every last cent out of you- and don't expect to see your deposit ever again! Even if you leave the unit spotless, they'll still hit you with a $300 cleaning fee! Once you've moved out, good luck trying to dispute it because you'll never be able to get a response from them. read more

Joe recently went out of his way to assist me in moving a large number of boxes to my unit, which I truly appreciated. Thank you Joe!

Review for Joe (Maintenance Team) Joe came out over the weekend to fix my shower, and I couldn't be more impressed. He was not only prompt and professional but genuinely kind and patient throughout the process. He made sure everything was working perfectly before he left, and even checked if there was anything else that was needed. It's rare to come across someone who combines skill with such a thoughtful, reassuring demeanor. Truly exceptional service, thank you, Joe, for going above and beyond! read more

After moving from Japan, finding the right apartment in San Francisco was a big decision--and Channel Mission Bay has been everything I hoped for and more. The building is modern, peaceful, and packed with amazing amenities like a rooftop lounge, a great gym, and beautiful common areas that make it easy to relax or get work done. One unexpected (but very appreciated) bonus? The building is actually a PokéStop in Pokémon Go--so if you're into the game, it's a fun little perk! Special thanks to Daniel, the property manager, who's been incredibly kind, helpful, and responsive since day one. Moving internationally can be overwhelming, but Daniel made everything feel smooth and welcoming. I truly felt taken care of. As my first apartment after graduating from Stanford and relocating from Japan, Channel Mission Bay has completely exceeded my expectations. Great location, great people, and yes--even great Pokémon spawns! read more

After living at The Canyon, I decided it was time for a change--and I'm so glad I made the move to Channel Mission Bay. This has been such a refreshing upgrade in every way. The building is modern, thoughtfully designed, and kept in amazing condition. The amenities here are seriously next level--the gym, rooftop, and common areas make it easy to feel at home and connected. What really stands out, though, is the management--especially Daniel, the property manager. From the first tour to move-in day and beyond, Daniel has been incredibly helpful, responsive, and welcoming. He made the whole transition smooth and stress-free, which I really appreciated coming from another building. As my first apartment after graduating from Stanford, I was looking for a space that felt both comfortable and elevated--and Channel Mission Bay has delivered on all fronts. Couldn't be happier with the decision to move here! read more

Working with Daniel was such a great experience from start to finish! He was incredibly easy to communicate with -- responsive, organized, and always a step ahead in planning. Everything behind the scenes ran so smoothly. My guests felt comfortable and welcomed. Highly recommend working with him for any event! read more

I've lived here about a year and have recognized that Joe from maintenance is outstanding at what he does! He consistently responds to requests promptly and completes every task thoroughly and fast. His dedication and reliability truly make a difference!! Front desk folks are also kind, responsive, and very helpful! We are signing another year, living here has been great. read more

Joe (maintenance) was excellent at addressing my needs for getting a new fridge installed after we had repeated issues with our existing one. Very kind and upfront read more

We rented the SkyVue Lounge and had an amazing experience. The view was stunning and place was spotless. What stood out the most was the exceptional customer service provided by Daniel! He greeted us warmly, presented the lounge area, and went above and beyond to ensure everything was perfect through the event. Daniel consistently check in with us to make sure we had everything we needed. We will most definitely rent this space again! read more

A beautiful building with incredible views of the SF Skyline! The building is in a perfect location, in the heart of Mission Bay- close to restaurants, Chase Center, Oracle and many businesses. The property manager Christina is exceptional- she is extremely knowledgeable on all the details about this building. read more

Channel Mission Bay - Apartments Near Me - San Francisco, California

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Channel Mission Bay has been the perfect first apartment after graduating from Stanford. Moving to a new city can be overwhelming, but this place instantly felt like home. The building is beautiful, modern, and super well-maintained. The gym, rooftop, and common areas are all incredible--and the location in Mission Bay is unbeatable. I especially want to give a shoutout to Daniel, the property manager. He's been so helpful and kind throughout the whole process, from move-in to day-to-day questions. It's clear he genuinely cares about the residents and the community here. Having someone like Daniel around made the transition from college life so much easier. Couldn't have asked for a better first place to live. Highly recommend Channel Mission Bay to anyone looking for a great home in the city! read more

I recently visited Channel Mission Bay in San Francisco as potential spot to move into and here is why I was sold. The location is in the bustling Mission Bay neighborhood which is very close to the hospital I work at. Perfect for walking to see the Giants at Oracle Park and Warriors at the Chase center. Mission Bay is also home to fantastic restaurants, cafes, grocery stores such as Gus's, and public transportation (T line muni) all within easy reach. The beautiful waterfront views are also a delight while running around the neighborhood. The amenities included a multilevel fitness center, pool, jacuzzi, and multiple grills. The building also boasts a cozy resident lounge, perfect for unwinding after a long day. The units I was shown were very clean and ready to be moved into. The building manager Daniel gave me a wonderful tour of the building and answered all questions without hiding the truth about any prior building issues. If you're looking for a place that combines luxury, convenience, and a strong sense of community, Channel Mission Bay is the perfect choice. Highly recommended! read more

Channel Mission Bay - Apartments Near Me - San Francisco, California

Nice apartment complex, horrible management complex. I have had an untold number of negative interactions with them. First, they withhold my refundable application hold ($500!) for months, with week(s)-long email response turnarounds while they were processing a resolution. Second, I just found out that they have been fraudulently charging me renters insurance for the past couple years, even though I've never lived in the unit! It has been a month now, and I am still waiting on the resolution of these fraudulent charges. I am also experiencing week-long email responses. In summary, it seems like a great apartment complex, at least until you need to resolve an all too often mistake on their end! read more

Awesome & Amazing experience. Sleek, ultra-clean, highly aesthetic and cozy vacay Many thanks to the wonderful team.

We've been living here since 2021. We really like the neighborhood and amenities the community provides and have moved from a one bedroom to two-bedroom to accommodate our growing family. When issues arise (e.g., maintenance, miscommunication, troubleshooting), Daniel and the CMB team is listening and working to address our concerns. The staff is friendly and do their best to bring positive energy to the building. read more

Nice building and maintenance staff. Joe has been very approachable and quick is all maintenance related requests. The building staff has been helpful in multiple situations. And the location is amazing! read more

Incompetence at its finest. The app that is provided to pay your rent decided I should pay +$10,000 (this is not my monthly rent by any stretch) in rent one fine month, trying to solve this issue is way harder than I would have thought. I have now gotten the run around from onsite management, business managers, corporate. Incompetence at its finest - I think so! It's been a month and over 2 to 3 dozen email exchanges, text messages. After having gotten the run around by a bunch of people including Ethel (business manager) Brandon (onsite), Ellington (on site) and Kimi (corporate). I am done. If you read this please fix!!!!! read more

Great location and convenience of having a market connected right below! Also muni passes right by connecting you to other parts of the city. read more

I have lived in several places in Mission Bay over the last 5+ years. I moved to Channel from MB360, expecting a better experience for the premium price. Unfortunately this has not been the case. If you think you're going to get world-class amenities and quality service, prepare to be disappointed and upset. The hot tub is frequently broken, the gym is torn up on the top floor, and good luck getting help if things go wrong with your apartment. We've had flooding in our apartment twice. A neighbor two apartments down from me literally had a sewage waterfall feature running in her apartment. Flooding and water damage is common in the building Building management tries their best but is completely overwhelmed. The building seems to be falling apart as a good number of the rooms on my floor seem to have had some sort of flooding or water damage. I've had my floors ripped up twice since I've lived here. Our floors are currently torn up, and we have no idea when to expect them to be fixed. We experience random water flooding in our apartment on a daily basis. We refuse to let maintenance workers in, unless the building gives us a clear description of the construction work that is planned, timeline, and provides us alternative accommodations and a hotel. Last time we had flooding, we just got jerked around by management, and literally lived in a construction site for 2 weeks while the workers came and went as they pleased. See photos and email attached. There are many other options in Mission Bay (Canyon, MB360, Arden and One on Zillow). You may come to regret your choices if you decide to make Channel your home. read more

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Living at Channel Mission Bay has been an outstanding experience from day one. The apartments are spacious, stylish, and filled with natural light--perfect for both relaxing and working from home. The views of the bay and the city are just stunning, and the soundproofing between units is excellent, which makes a huge difference. The amenities here are also next level. I use the gym and pool regularly, and the shared spaces are always clean and well-maintained. There's a real sense of community, which is hard to find in a big city. A huge shoutout to Daniel, the property manager--he's incredibly easy to work with. Friendly, efficient, and always on top of things, Daniel made the move-in process seamless and continues to be a great point of contact for anything that comes up. If you're considering a place in San Francisco that balances comfort, convenience, and great management, Channel Mission Bay is it. I couldn't recommend it more! read more

5 Stars - Love Living at Channel! I've been living at Channel Mission Bay for a bit now, and it's honestly been such a great experience. The location is amazing--right by the water, super close to Oracle Park, fun restaurants, and easy public transit. It's peaceful but still feels connected to everything. The building is modern, super clean, and packed with awesome amenities. The rooftop views are unreal, the gym is legit, the pool is perfect for sunny days, and the common areas are really thoughtfully designed. Great spots to chill or work from home. Special shoutout to Daniel, the property manager--he's the best! Super responsive, friendly, and always goes out of his way to make sure residents are taken care of. It makes such a difference knowing management actually cares. If you're looking for a place in SF that has luxury vibes, a strong sense of community, and great people running the show, Channel is 100% worth checking out! read more

10/10 amazing! I was looking for a place to host a going away party and found this place on peerspace. Daniel was the one who was helping me when I rented out the lounge. He was so attentive and kind and made sure that we had everything we needed for the event! Because of him the party went by without an hiccups. Definitely look into this place for your next event if you need a place. The lounge is so pretty and spacious. The apartment complex itself feels so luxurious, and the staff was so nice! read more

Wanted to add to my review here: We had some heating issue and I contacted Joe from our maintenance team pretty late in the evening, and he got back to us right away! I really appreciate the team being very helpful and timely with their responses read more

Let me just say... wow!! This place is nice! The apartments and amenities are definitely top tier. I recently went to tour some apartments and was helped by a manager (I think his name was Daniel). He was friendly and knowledgeable about the space. I want to thank him for taking the extra time he spent with me to answer my long list of questions. Channel Mission Bay is a top contender in my apartment search! read more

Moving to San Francisco from China was a big transition, but Channel Mission Bay made it so much easier. Living on the top floor was amazing, and my favorite amenity was the 8th-floor Skyview Lounge--the views were breathtaking, and it was the perfect place to unwind. The building is modern, clean, and well-maintained. My apartment was spacious, with high-end appliances and great soundproofing. The amenities are top-notch, from the well-equipped gym to the relaxing pool and hot tub. A huge shoutout to Daniel, the property manager, who is always professional, friendly, and quick to help. His dedication truly makes this community special. If you're looking for a stylish, well-managed home in San Francisco, I highly recommend Channel Mission Bay! read more

Jo from maintenance is fast and amazing at fixing any reported problems! Could not recommend the maintenance team more!

The building is in nice location. However, expect hidden fees every step of the way and quite terrible management, alongside with the occasional parties and bad smell in the corridors read more

This is my second time hosting an event at Channel Mission Bay, and Daniel really made it smooth sailing again. He took care of the venue booking and all the behind-the-scenes stuff with no hassle. The guests were super happy with the location and amenities, and I got tons of great feedback. read more

I recently visited Channel Mission Bay for an event, and I was so impressed with my experience, I felt I had to write a 5* review! My friends hosted an event in the shared space, which is gorgeous! There is ample space for guests and the BBQs were wonderful to use. Tons of seating, and of course the large pool and hot tub right there felt like a perfect summer getaway from the hustle and bustle of the city. Even the little water features in the area are a lovely aesthetic touch for the space. I had a chance to see some of the other amenities in the building and I was thoroughly impressed. The gym and the outdoor fitness area are quite comprehensive. Everything looked clean and well-maintained. My only regret is that I am moving away from the Bay Area soon otherwise I would love to consider this building my home. When I return, I will be strongly, strongly considering a unit here. I wanted to give a huge shout-out to the manager, Daniel. He was totally gracious and made our visit extremely pleasant. I asked him a number of questions about the building as I know other friends in search of new spots in the city, and Daniel was thorough, enthusiastic, and very professional. Kudos to the great team here! read more

Joe the maintenance guy with The Channel Apartments is a fantastic. Pleasant and always does great work

Daniel Lee provided excellent host and booking accommodations to host an event. I cannot thank Daniel enough as he made the entire process smooth and hassle-free. I highly recommend his services for a seamless and enjoyable booking experience. read more

Great Security, wonderful party room (8th flr) with all the amenities, except a restroom. It was quite inconvenient to either have to go to the third-floor and go into another building or downstairs to the first floor. Hopefully, someone will install one on that floor or something, to make it accommodating. read more