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Chandrahasa Usha MD

3.0 (2 reviews)

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2 years ago

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Casanova Luis A MD

Casanova Luis A MD

4.3(3 reviews)
0.2 mi

I have been seeing the nurse practitioner in his office, Camille Cabrol and she is wonderful. She…read moretook her time at every office visit and addressed any concern that I might have had. She is very compassionate and listens to you. I would highly recommend her.

We had to leave the practice because we couldn't get ahold of anyone when we need to. It doesn't…read morematter if it is an appointment, nurse or billing. We have excellent insurance and have never had a denial. We received a $200 bill for a Telehealth follow up after hospital stay. I have called billing, in Tennessee 7 times. I left a message once and asked them to check the diagnosis code the Doctor used. The additional 6 times I held for 18-22 minutes and just when you think you are going to be transferred to a person, clink, the end. Of course, we tried to get into dr before hospital visit, visited an unrelated walk in twice, over two days for treatment and then the hospital stay. The office was called over three days, with no response until the 2nd voicemail the 3rd day. Dr Luis Casonava is a caring, knowledgeable doctor, who takes the time to listen to his patients. His nurse is great. His office staff while in the office are all pleasant. The problem seems to be not enough office staff to answer phones, check in patients, make appointments and check patients out. I was told this by office staff. The problem seems to be a billing department in Tennessee, where you can't get ahold of anyone. Bayfront Health Medical Group owns the practice now.

Chandrahasa Usha MD - physicians - Updated May 2026

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