I waited six months to get my mother, who has Alzheimer's, into this neurology office. We arrived on time today and were given paperwork to complete. The man at the front desk looked at us when we walked in, I provided my mother's name, and he handed me a clipboard without saying a single word. Not exactly a warm or helpful start.
As I went through the paperwork, the first page stated that only two people are allowed to go back to the exam room. I had my father with me as well -- he also has Alzheimer's -- so leaving him alone in the waiting room was not an option. I went back to the desk and explained the situation, expecting some understanding from a neurology office that routinely works with patients who have cognitive impairments.
Instead, I was told "sorry, office rules" with no flexibility or attempt to find a solution. Anyone who works with Alzheimer's patients should understand how unsafe it is to leave someone unsupervised, especially in an unfamiliar setting.
Since they refused to make an exception, we had no choice but to leave -- after waiting half a year for this appointment.
This office showed zero compassion, zero accommodation, and zero awareness of the needs of the very patients they claim to specialize in. I cannot recommend them. read more
