As a resident of Chandler Residences, marketed as metro Atlanta's most exclusive and expensive apartment community, I must express extreme disappointment. Despite premium rent, my six-month experience has been marred by significant, unresolved issues and demonstrably incompetent management, compounded by alarming privacy violations you'll discover after move-in.
Key Issues:
Monopolistic, Deficient, & Invasive Internet Service: Un-Upgradable, Unmanageable, & Privacy-Compromising. The provided AT&T Fiber WiFi is severely inadequate (weak signal in a 2-bedroom unit, requiring a 50-foot ethernet cable running across my apartment floor daily as a workaround to provide connectivity to my home office). This internet service cannot be upgraded or replaced and you cannot buy a solution to extend coverage as it is proprietary hardware provided by AT&T. Residents are blocked from using any other internet provider, creating a complete monopoly. Critically, residents cannot even contact AT&T directly for connectivity issues; the sole recourse is filing a maintenance request (akin to dishwasher repair) and awaiting property management intervention to fix your internet. Worse, because management controls the internet account, they possess direct and unfettered access to all resident internet traffic, modem logs, and browsing history - rendering resident personal information entirely unprotected. And you cannot even purchase your own service from AT&T or move the modem into your own name to protect your personal data and internet traffic. Your only alternative is Starlink- management has blocked everything else permanently.
Malfunctioning Payment Portal: For six months, the payment portal has been non-functional, preventing online rent payment without excessive fees and inexplicably rejecting valid bank accounts from several major banks. As a result of this portal malfunction, I have been forced to pay an additional $80.00+ in service fees monthly for using a debit card, which I am only doing because their system won't accept my regular Chase checking account, opened at a branch less than 5 miles away. You have no choice but to use the payment portal as it is specified in the terms of the lease that you must.
Inadequate Heating Outage Response: My unit was subjected to a 51-hour heating outage in January that was addressed as a warranty claim by management, not an emergency, with insufficient compensation offered for the significant inconvenience and discomfort. They provided a $186.00 credit to my account for failing to repair the heat in over 2 days in attempts of avoiding a costly emergency service call.
While the management team is cordial, they are demonstrably incompetent and ineffective at resolving resident issues. Promises regarding internet repairs were consistently broken, and they never follow up on anything. Their processes and system prioritizes operational convenience and revenue over resident well-being, a concerning practice at this price point.
Crucially, I strongly advise prospective tenants to seek out current residents living on the property and directly inquire about their experiences. I am confident that many will share similar feedback. For those seeking further validation, evidence unequivocally supporting these claims, including a six-month email chain with management, is readily available upon request.
While the Roswell location is desirable, the living experience at Chandler Residences is profoundly substandard, invasive, and does not justify the "luxury" branding or premium rent. This property suffers from critical management failures, unacceptable service deficiencies, and a blatant disregard for resident data privacy. Avoid Chandler Residences to prevent a similarly disappointing, costly, and potentially intrusive living experience.
03/04/2025 read more