Several years ago I had purchased a 2014 Kia Sorrento from this location, while the sales team worked diligently to find me a vehicle that I could easily afford, and that met my requirements, I would not encourage anyone to purchase a vehicle from this location. It turns out that the vehicle that I had purchased had at least one open recall, which was not taken care of prior to my purchasing of the vehicle. They had to send it to the local Kia dealership, which turned out to be Napleton's auto parts in Urbana Illinois. The recalled part was then left under the hood of my then Kia Sorrento. That is another reason that I would not take a vehicle to Napleton's auto park in Urbana is because they left. They recalled park within my truck under the hood and I had to take the vehicle to my mechanic at Midas in Champaign to find out what it was, and if it could be thrown away. As it turned out the Kia Sorrento had a recall for the engine, Ford city in Champaign Illinois should've known about that recall when they sold me the vehicle, they should've informed me of that before I decided to purchase it. I would not consider going back to Champaign Ford city to purchase another used vehicle. If anyone is considering going there to purchase a used vehicle, I would absolutely encourage you to run a recall check on the VIN number yourself. I would not trust them to tell you if the vehicle had a recall, if you decide to purchase a vehicle from them, I would tell them that you want all the recalls taking care of before you take possession of the vehicle. read more

Bought a brand new Lincoln 11 months ago. Great sales department. Started to leak oil 5 months after purchase, service dept fixed fixed it under warranty. Started to leak oil again 3 months later, service dept fixed it again under warranty. Started to leak oil again and now service dept says the oil pan was damaged by something hitting it so not covered under warranty now. They claimed they could just now figured out the problem because it was leaking oil badly enough. We had to force them to look at the car in a timely fashion rather than wait for an appointment 30 days out. $2500.00 to repair it and it's not drivable. The car is only 11 months old with 11,000 miles on it. RIDICULOUS!!! DC Rhodes read more

Bought a new to us Jeep Wrangler from them and drove 3 1/2 hours to get there and they were amazing. I called on a Saturday and Zach answered all my questions before I even filled out any paperwork. I picked it up Monday morning and they had it detailed and a full tank to get me home. Transaction was easy and smooth. Thank you for getting us our dream Jeep. read more

Wonderful sales department. Chuck helped me find exactly the car I have been looking for. Dean the sales manager is such a great guy and a real pleasure to work with. Jim in finance is top notch. The reception staff and cashiers were fantastic as well. Can't say as much for the service department though. Won't be back after the interactions with them. read more

Horrible experience!! Issues with erratic, inconsistent, and dangerous shifting of transmission on 2023 ford explorer. The first time I took it in for the same issues, I expressed how dangerous this issue was driving through Atlanta stop and go in traffic. The lead tec picked me up at home when they were done looking at it. On the drive back to dealership I asked if I needed to show him what it was doing. He said no need, as he said he was able to see/feel all it was doing wrong and described all that it was doing as I described to him. He told me he didn't know of a fix from ford yet. 10/25, When I brought it back in months later, I offered to ride with them to show what it was doing. Service adviser (Jeff) said no need and asked why It took so long for it to start acting up again after the first time I brought it in. I said it never stopped acting up. He acted like he didn't care what I was saying. I told him what the first service guy told me. Jeff said it was noted that nothing was wrong and acted like my conversation with the lead tec didn't happen. He (Jeff) called later that morning and said it was ready and there is nothing wrong with the car. I come to pick it up and asked (Jeff) if I could show them what it is doing since they say they there was nothing wrong with it. He (Jeff) said there is no need as there is nothing wrong with it and that I could get a second opinion from another ford dealer, that they would say the same thing. I was very dissatisfied as I believe he knows that there is a problem but chose to ignore it. This is a very serious safety issue that needs resolved. It is extremely unpredictable to start and stop in slowed traffic. Slow to accelerate then when finally does and you let off the gas it surges forward. Slowing down at low speeds it will downshift like you push the brakes then you have to accelerate then it shifts and lunges forward. Anyways, I believe the dealer, Jeff, and Ford knows there is a problem. I just hope it doesn't hurt or kill myself or anyone else before they decide to fix this problem. (P.S.) I had a friend who has a similar year explorer drive mine and he said his doesn't act like mine. Another friend just bought a 2025 and said theirs doesn't drive like mine. 10/2025 read more

Nicole Jones is the absolute best sales person we have ever worked with to buy a car!You can just tell she really cares about her clients happiness and wishes. Her attention to detail is amazing, and she was so knowledgeable about different models and what would work in our price range. She has honestly changed the way I view car buying. Thank you Nicole for going above and beyond to get us our dream car! I also, want to mention Jim and the finance team were so helpful explaining warranties and getting us the best rate they could. Overall wonderful experience, thank you! read more

I tried to call the Champaign Ford City service department several times to bring my car in for a powertrain recall and inspection. No one answer the phone and it went to voice mail. I left messages and did not get a callback. My car broke down, engine light, and wrench light came on. I called Champaign Ford dealer, no answer. I drove to the dealer. After several heated verbal exchanges, they agreed to fix my car. I towed the car to the dealer. I asked to make sure my car was checked and fixed. They took less than an hour and I was told my car was fixed. Four days later, I was driving on the freeway. The engine light and the wrench light came back on again. I had to pull over, turn off the engine, and wait a few minutes. I started the car and I was able to drive it to a safe location. I took my car to Monticello Ford since I do not trust Champaign Ford. They found a gear sensor malfunction. Why did Champaign Ford return my car without checking it first when I had requested to make sure my car was completely fixed? I will not do any business at Champaign Ford ever again. read more

I went to this location to start looking at used vehicles because my 2012 Jeep liberty was dying. I was met by Ian can't remember his last name. Who showed me a 2015 Kia Sorento. Also met Dean the sales manager, They did a fantastic job in working with me to make sure that I could afford the Sorento and they worked with the bank over the phone while I was there. They did a fantastic job and I am very happy with them, with that being said they allowed me to take the vehicle to Midas In Champaign for a pre-sale inspection which it passed with flying colors the only thing that my friend at Midas said that it needed was a new tires which they did do for me they even put some on comparable to what I had requested for mileage. I proceeded to run a Vin check and to see if there were any recalls done on this vehicle. To my surprise there was a break issue that needed to be done I promptly called Kia headquarters and ask them if the recall had been done on this vehicle. They told me no. I contacted Dean immediately about this and made arrangements for the vehicle to be taken to the Napleton's Kia dealership where the recall work was supposed to have been done as part of their pre-sale inspection. I asked Dean how could Napleton's missed this on a pre-sale inspection he had no idea however he was going to contact them and tell them that they were bringing my vehicle back for a recall that should've been fixed before I picked it up. While I did have it for about two weeks and it also developed an oil leak that wasn't seen by my friends at Midas, Dean told me that the oil leak fixed and the recall would be complete at no cost to me. I now have my vehicle returned to me and I will see tomorrow if it is in perfect working condition it is at the dealership waiting for me to pick up tomorrow morning. I do appreciate the fact that both Dean and Ian worked very diligently with me to get me into a vehicle that I could afford so quickly. And that they allowed me to pick it up on the day that I saw it and that they post pound the pre-sale inspection and instead changed it to a post sale inspection. Both Dean and Ian even worked with me to make sure that I got the high mileage tires that I need for this vehicle. When I explained to both of them that I do a lot of driving approximately 100 miles per day they had no problems with paying the extra money for the higher mileage tires for me. read more

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Incredibly unimpressed. Booked an appt for my engine light being on, called two days before just to confirm, it was confirmed. I received a phone call less than 24 hours before my appt in which they told me they are behind and tried to reschedule it for 16 days later. I explained that my engine light was on and my car was having trouble starting after getting gas and I was worried it might not start the next time and they said they "might" be able to get to it if I could leave it with them for several days. I explained that this was our only car and that was not feasible. They had no other solutions for us so I told them I would take my business elsewhere. read more

Drove from St Louis to look at an F-150 from Johnathan. Before making the 3+ hour drive, I asked him about the condition of the vehicle, made sure it wasn't a smokers car, etc. and then told him when we would be there. Upon arrival, Johnathan had the vehicle pulled up for us. After a test drive and brief number discussion, we chose to buy and couldn't be happier with our experience. They locked us in at a great finance rate and had us out of there quickly. (We had to make it back for a hockey game.) Great stand up guy and dealership, thank you again Jonathan and the Team at Champaign Ford for helping us with our purchase. read more

Service department is the worst. Their communication is couldn't be worse. They had my truck almost 6 months for a warranty issue that the technician (that they let go) caused on a previous visit . Within the first 1000 miles it left me stranded. Also when I got it back wires were left hanging and they put multiple scratches in the paint. I was told it would cost about $170 for a part not under warranty but was charged $2200. CP4 failure within 1000 miles attached is a which was left uncovered all summer, I was told not to worry I was getting a new CP4 but the old one was reinstalled. If you buy something from them you better pray you don't need service they always have a 3 week wait. It must not be a great place to work the staff turnover is pretty high. If you deal with ford city Champaign all I can say is good luck. read more

I almost never write reviews, especially negative reviews, unfortunately my experiences with Ford City Champaign has caused me to feel the need to warn people and express how dissatisfied with almost every interaction we've had since buying a car from them in June of 2021. The process didn't start out bad or we wouldn't have bought a car in the first place but a year and a half later my partner and I have reached our breaking point and will never buy from them again. Starting out we needed to trade in our previous car. We only got $300 which is the minimum but honestly that's what the car was worth and that was fine. We ended up buying a van for more than we would have liked but the car market had just crashed and we wouldn't have found anything for a better price at the time so that was fine. Honestly the entire sales problem went fairly smoothly and the sales team was very helpful. But this is where anything good ends. After purchasing the vehicle when we went to pick it up there was a rag left in the engine upon our inspection before leaving the dealership lot. This on its own wouldn't be a big deal but looking back it was a red flag toward the incompetence of the dealership. The first 3 months we had no other issues with our vehicle. Until we were leaving Curtis Orchard one day and our power steering went out completely and dramatically. We were barely able to make it back to the house. Then thinking this was a minor leak, since we had just bought the car and supposedly had it inspected before leaving the lot we bought some steering fluid, poured it in to try and see where the leak was at which point the entire power steering system exploded. When trying to get an appointment with the Ford dealership we were told it was a 3 month wait but we could go to any other dealership to get it looked at and it would still be covered under warranty. We made an appointment at Dodge-Chrysler across the way. They got us in within 3 days and were friendly and very helpful but when they called Ford to ask about our warranty they were told we didn't have one at which point I had to play phone tag between the two places to figure out the issue. We had one Ford just didn't look up the warranty correctly. Finally we got the car back and it was driving mostly fine. A couple months later we noticed a slight tilt to the steering wheel but it was still driving fine and having no other issues so we made an appointment with the Ford dealership service department. The appointment was a month out but it was drivable and safe so we waited this time to get in. Day of the appointment we head to the service department only to be told we don't have one. The gentleman we talked to was very rude and unhelpful. Thankfully one of his coworkers was listening in and realized they had just spelt the name wrong when we made the appointment. A few hours later they call us telling us the issue with the steering is some screws weren't tightened properly and they're going to charge us $200 for maintenance because they aren't the ones who fixed the steering a few months back. Dodge however was very helpful and apologized for not fixing it properly, fixed it and even did some extra work for us for free. We as of now haven't had any more issues with the car but last week we got some mail from Reynold's towing company saying that our car was towed because it hadn't been moved in 72 hours. Apparently the car we traded in a year and a half ago was still registered in my partner's name and I have had to call Reynold's, Champaign Public Works, Secretary of State's office and Ford City Champaign in order to prove we no longer own this vehicle and aren't responsible for any Tows or Tickets. I am still trying to find out why this car is still registered to us and why they even resold it because we were told it was going to be junked. We have been made to waste too much time and stress on the mistakes of Ford City Champaign. I hope by writing this I can prevent anyone else from facing similar hardships. Hopefully this last interaction with Ford is in fact our last interaction as we will never buy from them or use their service department again. read more

Unprofessional staff. Twice now when we have taken the car there for an oil change they have not put all the screws in underneath and the plastic covering under the car was handing down. When taking it back for them to fix they make us wait hours for them to fix their mistake. read more

We were provided the most exceptional care last Wednesday morning when we struck a dead porcupine on I 70 outside of Champaign, IL. A piece of the undercarriage came off when we went over the carcass on the road. We worriedly drove back into Champaign where Todd, the Service Advisor and Blake, the technician, both went above and beyond our expectations to check out our Ford Fusion to make sure hitting the animal hadn't affected the drive-ability or function of the vehicle for the remainder of our 2,000 mile trip. Blake discovered we had damaged the front bumper shield, but he provided assurance it would not unduly affect the remainder our drive home. My husband and I truly appreciate the great service and compassion of Todd and Blake. We are very impressed and thankful for the kindness and care afforded us by Ford City's Service Department! read more

I am leasing a 2016 Ford Escape. The leasing process was very simple and quick. They were honest and informed me about discounts I was eligible for (my employer, etc). Now for my service experiences. I have had a remote start installed, oil changes, and just recently brought my car in for a recall. All the times I have brought my car in for service, it has been a very pleasant experience. They are always direct in communication and prompt in service. This past service experience was AMAZING! I brought my car in for a recall that was to take "half a business day". It took 1 HOUR! I was so impressed. I will definitely be sticking with Ford after my lease is up! read more

They answered all my questions, addressed my concerns, and I feel confident my ride is in great shape. Nick at the service desk was a great help! read more

Purchased a 2012 Ford F150 Lariat. 6 months into ownership, they discover the coolant system has several hoses leaking coolant. Have gone through the ringers with these guys for a week now, missing way too much work to bring my truck to them, and then more to come pick it up...each time now, they either haven't had the part, or they got the wrong part in to fix it, prolonging my not having my work truck. Started off with a standard service oil change / fluid check / etc. They didn't check Coolant levels, though initially they said they did (eventually they fessed up and chalked it up to their oil guys just being in a rush). They did their basic inspection, or so they said, and said everything was fine. After getting my truck back, the very next day I started noticing problems. I called in to speak to someone, and was told a service manager would return my call promptly. I waited a day, got no call back, so call again after another day of waiting, and got to speak to "Derek" who then passed me off to "Don"...and things just rolled down hill from there. After an additional inspection, they discovered "coolant leaking all over the place" They have said on two different occasions that the problems I'm having w/ my truck are very odd for how new it is, but "that's the risk you take when you buy a used vehicle" So, you take a big expensive risk buying a used vehicle from Ford City, even though it went through this big fancy inspection? Also, don't listen to them on their "PremiumCare" ford plan - it only covered $300 of my repair, and I still had to pay a $100 deductible, leaving me with an extra $200.00 on top of the remainder of the repair. After they screwed up for the 3rd time, I was told by "Don" that I was being irrational in my frustration because I was upset that they still didn't have my truck fixed, and it "wasn't their fault". I'm sure I came across as impatient and upset...because I am pretty frustrated with the whole process, but I have been unbelievably patient up to this point, and now we have another delay that "isn't their fault". Passing the buck and blaming someone else after your prior track record is unbelievably unprofessional. You may have ordered the wrong part. They may have shipped the wrong part. None of that matters from the customers perspective, and when you have customers dropping that much cash for a truck from you, you should expect them to get upset when big expensive repairs rear their ugly heads so soon after the date of purchase. I tell Don I want my truck back and I'll take it someplace else, and he proceeds to tell me that it's too late, he's already ordered the correct parts. Are you serious? I wanted to give them at least 3 stars, because "Dons" manager, "Derek" did finally agree to at least get me a rental car for work while I wait, again, for them to fix my truck, again, but being told my requests are irrational, and I am not being "understanding" because "This is not their fault" by "Don" completely ruined my experience by being condescending and unprofessional. I love Ford and will always buy Ford - but I will *NEVER* do business with Ford City in Champaign, Illinois again. read more

To say the service is a joke insults jokes. Wow!! Set up an appointment for routine oil change service. I asked how long service would take and they said 60-75 minutes. I show up at 1:45 and asked again how long it would take and received the same answer. So I grab a seat in the lobby and wait. 2 hours and 15 minutes go by and I ask for an update. Service advisor said my truck was in the back. So I asked how long it was back there, his response was they just pulled it in. So at this point the service advisor told me that they was short 1 person on the lube rack...... so customer service 101 would say to tell the customers that there may be a delay as opposed to what took place today. Do I mind that it would have taken 3 hours?? Not at all, I would have brought my laptop there and works instead of sitting there wasting my day away. Super glad I have them another shot after they fkd me on a new truck purchase 23 years ago. Lesson learned is even though this dealership changed hands it's still a lemonade stand. read more

We had a great buying experience with Darrin at Ford City. He took the time to patiently work with us through many possible alternatives with a variety of car options. He provided great suggestions for alternative brands and types of cars we hadn't thought about. He came up with several models and styles that worked within our budget and mileage parameters that we were happy with. He was professional all the way through the process and saw it through even after the delivery of the car. Darrin was knowledgeable about not only Ford products but other brands of cars as well. Its great to work with such a cheerful conscientious salesman. read more

My husband and I just traded in our Jeep for a Ford Ranger. We worked with Bill and Levi. I can honestly say that it was the easiest and most stress-free car buying experience we've ever had. Bill was very easy to talk to, and was extremely knowledgeable about the vehicle we were buying. And Levi made the paperwork process fast and simple. If you are in the market for a vehicle, go and see these guys. You won't be sorry! read more

Tldnr: Take pictures of your car before you take it in for service. Also be sure to confirm with them exactly what they're working on because their documentation system is unreliable. I had an 8am appointment to have my door latches replaced as a part of a recall. I did the night drop off method. I called the next day at 10am to see when I could pick up my car. They had not gotten the keys from the drop off box yet. They started the appoimoment but someone didn't write something down becaue at 1pm they called me saying they had the door latch numbers and would hear back from Ford on if I'd need them replaced eventually. I let them know that I had made the appointment to have the door latches replaced because Ford HAD gotten back to them- in February that they needed to be replaced and had already sent the parts out which is why I had the appointment in the first place. After that call, they replaced the door latches per the recall and I picked up the car. The screw covers for the door latches on my drivers side door were missing. I asked them about this and they said they were already missing when the car came in and also they don't take pictures of the cars before they work on them. Sure guys. read more

I needed my brakes replaced, so I called them and asked how much they charged for that. Quoted me roughly $250, at the end of the day charged me $750! Tried to get an explanation on why they charged so much more than they quoted, and got nothing. Let's just say, if the zombie apocalypse started tomorrow, there was no way to leave town, and Ford City was giving away free cars to help escape, I'd take my chance with the zombies. At least I know what to expect from the zombies. read more

Absolute top notch dealership.! My salesman Gayle Chaney and the service department has kept me a customer for the past seven vehicles.! Thanks for keeping customer service a priority.! read more

I scheduled an appointment to get a recall and a full detail done at Ford City. I called to confirm the day of, but they had no record of my appointment. I scheduled another appointment for the following Monday but didn't call to confirm this time (silly me). I show up and they tell me I was scheduled for Friday. I end up leaving my car with them but, before I go, they confirm my cell number. My dad ends up calling to tell me my car is ready for pick up (I own this car & have no idea how they'd get my fathers number). Unbelievable. read more

After my wife's car hit a pot hole my nightmare begun when I had my car towed to Champaing Ford City Service Department. Lincoln Mercury Roadside was their in minutes to two her car and bring her safely to the dealership. I arrived early to let them know she was having her car towed in and when they arrived with her car I had to tell three different service persons why the car was being towed in. To top it off the car left the shop not having been looked over throughly from being in an accident. Well, we did have more damage to the rear axle. They took two weeks to get to what was happening to our car and another two weeks to get it done. When it was done one manger told us the cost was over $27,000.00 and wanted to know if I wanted to put this on my credit card! Well weeks later I was asked to pay the bill in less than two hours after being threatened to pay my bill and if not I would regret it! It was Good Friday and on Monday I found out they did not file the correct paper work and the bill was only just under $2,800.00. Oh, I had to then submit the receipts and bills and the correct paper work the dealer failed to do correctly with the insurance company! Car is great! But, having to do my own leg work and follow up that took me only half a day, they could not do in in 51 day's. Bob read more

Had a great experience they helped me find the right tires quick and had it done very fast.

Thanks to the Service Team and Champaign Ford City. A special thank you to Derek Scroggins (Champaign Ford City Service Manager). Derek was able to take a bad situation that could have turned very ugly and turn it into a positive outcome and experience. Derek went the extra mile to assist me in working with Ford Motor Company and Ford Warranty Services, acting as my liaison and being my voice within Ford to ensure service provided met my expectations and the repairs were done right. Definitely my 'Trusted Adviser'! read more

Excellent customer service. I couldn't be happier. Driver took me to work, and picked me up. Simple, easy and convenient for me.

The service staff are always very pleasant and professional. They are always courteous and the car is done when they tell me it will be. Don is more than informative. The lounge is nice and my wife loves the cappuccino machine! read more

Vehicle Customer Service was AND IS NOT there strong suit. My intial interaction with there service department was luke warm. I had called 4X between 1p-4p and everytime I got a voicemail message stating they were busy. Finally I had just went up there and there were 3 people...no phones ringing, one with his hand under his chin, and the other talking to the receptionist about personal issues. I have an import vehicle that I purchased FROM them & asked 'would it be a problem getting it serviced here' BEFORE I made the purchase. I was told "No" but oh was that a huge lie! A year later my vehicle needs servicing. The young service employee said he went to ask the service department and he stated verbatim "We could but it would be a huge hassle for us to do it!" I was/am beyond livid. I'm going to pay you to do it & you tell me that its an inconvenience for you to do your job! Then he stated 'whoever told you, did just to get the sale.' I heard that Ford City was like this but did not want to believe it til I was the one getting in this unscrupulous & unprofessional manner. Definitely...Buyer & Future Service Customers Beware. read more

I've had many interactions with the service department as well as the sales department. I've never had anything but positive experiences at Ford City! The service department always gets me taken care of (yes, they are busy.. I would be worried if I went to a customer service based business that wasn't busy...) and I do not worry about being treated poorly or being taken advantage of. They take great care of me and my car. Highly recommend! read more

I recently had to take my 2015 Ford Escape (26.5K miles on it) in due to a noise and a stuttering of the engine - the engine light was on as well but diagnostics said nothing was wrong when I used it. I already had an appointment for the following Tuesday, and this was a Friday. Nissan was fantastic on the car rental. However not so much with Ford, come Tuesday, I had to call them and even suggest it could be the purge valve which was what I found online. The person said they couldn't do anything if it wasn't doing it while there. (Mind you I had recorded the sound to prove it was doing it). Since it was intermittent and not doing it all the time, the service person said I could just come and get it and drive it. Really, Ford? You're ok with me driving a car that I know isn't acting right in the city, just waiting to get broken down in the middle of an intersection or the HWY? He then said they had more testing to do. In the afternoon he called and said the engine light came back as testing the valve and that it could be what I found online. But then they didn't have the part and I had to wait until the that following Friday. He was not willing to help with the rental, give me a loaner or even overnight the part. I picked up my vehicle on Friday as they had gotten the part and fixed it. Thankfully it was under warranty. Problem is, I'm no expert, was it really the purge valve? Ford couldn't give me an exact answer. Aren't they the experts? I mean, it's their vehicle. So my confidence level in Ford is zip at this point. However on the high note, so far the car is running good with no engine light on. Fingers crossed. I also called Ford Corporate and made a formal complaint, letting them know I was going to put a poor review on YELP and why. read more

I have taken my truck historically to this dealership when it was run by others. Since being bought by Worden Martin, they proceeded to raise prices, use inferior products such as Non-Motocraft in order to save money, yet charged more for the service, and always recommend ludicrous services while suggesting that my "safety may be in jeopardy" if I don't get the services done. Oil Flush or Brake Sliding bar lubrication anyone? I wrote previous reviews about it, but they always disappear from YELP, why? read more

I have had the unfortunate pleaser of dealing with the service department several times. When I came in to get my tires checked because the light was on, they said nothing was wrong. Turned out to be a nail in the tire, which I found out about after it went completely flat. Another time my check engine light was on and they refused to look into the light because they closed in 30 minutes. When my car was having issues starting they would not run the diagnostic tests and told me it was nothing. That time it turned out that I needed a new battery and o only discovered that when my car had to be towed to El Paso to their dealership so they could actually fix the problems. The complete lack of customer service I have received on multiple occasions makes me fell unappreciated and as though they do not genuinely care for the satisfaction of their customers. Honestly just avoid going there, and take the drive to the next closest ford dealer read more