I bought a 2010 Ford Mustang on 2-28-2019 today in my way to work the front brakes started to make…read moresome noise and I was told when I bought the car it had breaks done all the way around also my drivers side window sounds like it's about to fall out I txt the sales person today to tell him about and he said he will call me tomorrow 3-2-19 I will do an up date once he calls and tells me what they will do about fixing it if they don't do anything about it I will call an attorney about this they are great on getting you financed let's see how good they are on getting things fixed seeing I had the car for one well I change my review to a 5 star because they took care of all the little things that were wrong with the car I will definitely buy again from them and tell my friends and family about the experience I've had with the dealership

From the owner: We will trade for anything. Quality used cars with the name you can trust. Come and stop by our new…read morelocation on Marketview Dr in Champaign. Test drive your next vehicle. We can service any vehicle you may choose. Top warranties and extended warranties available.

Several years ago I had purchased a 2014 Kia Sorrento from this location, while the sales team…read moreworked diligently to find me a vehicle that I could easily afford, and that met my requirements, I would not encourage anyone to purchase a vehicle from this location. It turns out that the vehicle that I had purchased had at least one open recall, which was not taken care of prior to my purchasing of the vehicle. They had to send it to the local Kia dealership, which turned out to be Napleton's auto parts in Urbana Illinois. The recalled part was then left under the hood of my then Kia Sorrento. That is another reason that I would not take a vehicle to Napleton's auto park in Urbana is because they left. They recalled park within my truck under the hood and I had to take the vehicle to my mechanic at Midas in Champaign to find out what it was, and if it could be thrown away. As it turned out the Kia Sorrento had a recall for the engine, Ford city in Champaign Illinois should've known about that recall when they sold me the vehicle, they should've informed me of that before I decided to purchase it. I would not consider going back to Champaign Ford city to purchase another used vehicle. If anyone is considering going there to purchase a used vehicle, I would absolutely encourage you to run a recall check on the VIN number yourself. I would not trust them to tell you if the vehicle had a recall, if you decide to purchase a vehicle from them, I would tell them that you want all the recalls taking care of before you take possession of the vehicle.

Bought a new to us Jeep Wrangler from them and drove 3 1/2 hours to get there and they were…read moreamazing. I called on a Saturday and Zach answered all my questions before I even filled out any paperwork. I picked it up Monday morning and they had it detailed and a full tank to get me home. Transaction was easy and smooth. Thank you for getting us our dream Jeep.

Kind at the desk, but dishonest in business. They charged me $860 to replace my battery, which is…read moreabsurd. I could do it myself for $300, including hourly.

I give this place 0 f**kin stars, I came over here with a complaint about my car just for the…read morecustomer service to be horrible not only did they provide me with attitude, but they also rolled their eyes at me. They also told me, I have to wait 1 month for them to fix my car because they are so booked but there were only 2 cars on the list so I'm confused. I will never come here again. All because I'm young doesn't mean I'm irresponsible like you old people are so ughhh.

Don't have your service done at Illini Nissan unless money is no object…read more I had to have my Adaptive cruise control sensor replaced on my Murano. They charged me $1,536 for the sensor alone! That equates to 4% of the entire price of the car when I bought it new! I checked online and found a Nissan parts company that sold the same sensor for $925. That was discounted from a retail price of $1463. So Illini Nissan charged me $611 more than the part cost and charged me $73 more than retail!!! Illini Nissan also charged me $654 for labor but didn't document the number of hours they spent on my car. So I asked the service rep and he told me they spent 3 hours on the car. That's a whopping $218 per hour! I took a discount card that Illini Nissan mailed me hoping to reduce the cost. The card said "20% Off Savings on Any Service" with the very appealing subline "You decide the service, and we give you the discount and a complimentary multi-point inspection". What they don't say is that they limit the discount to $100. Nowhere on the advertisement is that limitation noted. Yet, the cashier just lamely said, sorry, that that was their policy. So, it was tough luck for me I guess. Fooled me! The takeaway is that extraordinarily high prices and false advertising is what you get at Illini Nissan. Buyer beware! To be fair, Illini Nissan gets 2 stars rather than 1 because the repair was satisfactory... at least initially.

Scam artists. Will try to tell you you need work done, that you don't. Will charge you for wash and…read morevac that isn't done. Next time, you pointedly tell them no wash and vac. They charge you anyway, and do not wash and vac the car either time. This is extortion.

We bought a used 2013 Volvo XC90 from Auto Town and it was one of the best car buying experiences…read morewe've had in terms of customer service and car price. We drove two hours to look at the vehicle. Ben and Malloy were super friendly, straight forward, and knew a lot about the car. Every car in the lot actually looked nice and we'll happily refer friends to them. Thanks guys, our new car is great!!

I bought a car from Autotown about a year and a half ago--based on how it played out and the lies…read moretold, I feel compelled to provide a review, so that others know what they're walking into. I'm sick of businesses playing with people's time and money, and getting away with it! The entire purchase was completed online, as I live over 1800 miles away. I was in the market for a new car and was taking my time, but honestly, was over car shopping at that point. In fact, based on previous experiences, I decided to shop solely online--it was exhausting! I eventually landed on Autotown for a specific vehicle, in addition to a few other dealerships with the same trim, also out of state--they, however, all had a third of the mileage (a couple of them had less than a third) and cost a bit less, so I was iffy on this listing from the jump. I reached out via Autotown's website to submit an offer (this feature is just decorative, apparently). Ben responded, completely ignoring my offer, which was more in line with what others were selling it for, again, with less mileage and more transparency about the condition of the vehicle. I should have trusted my gut, then. When I mentioned my offer, he went on basically discussing how it was a luxury vehicle, that he couldn't go down on the price, how awesome it was, and how his wife was driving it at the time and loved it! *eye roll* Imagine listing a vehicle at a specific mileage, but it's currently being driven daily. He also had a Carfax listed for the vehicle that wasn't updated, but said his trusted mechanic maintained and inspected it, but that he wasn't hooked up with CarFax--another red flag. All in all, those emails felt like I was engaging with a smarmy used car salesman--turns out, I was! I moved on after the initial emails--I wasn't feeling the vibe. I contacted the other dealers--one was regrettably unable to complete the purchase fully online, but I wasn't crazy about the color, anyhow. The other took a bit to get back to me. Unfortunately, I heard back from them after having already started this purchase with Autotown, and being over searching and waiting. Ben reached out with pictures--my signal to negotiate, but I didn't; I truly was over talking to salespeople. I had asked very specific questions about the car's function and cosmetic imperfections--I was very clear about not wanting/having time to have work done. "The car is as close to brand new as it gets. Not a scratch on it. I looked hard to find an issue and I can't."-Ben I moved forward with the purchase and TWO HARD PULL CREDIT INQUIRIES later (I financed it through a local credit union), I was setting up shipping. Parts of this process were easy, credit to Ben--had he not been a snaky liar, I wouldn't have been here, even though he could have done more to negotiate the price. Turns out the Carfax, the listing condition, and pictures Ben sent, were not up-to-date, and there appeared to be further deceptive attempts (brainlessly executed, by the way) to cover up the damage--some temporary white substance that washed away with a spray of water. There was a very obvious dent and paint gash on the passenger door, a few small paint imperfections that I could have ignored if they hadn't arrive covered up--looked like a natural fade--and significant damage to at least one rim (which was rotated over to the driver side. Deliberately? I'm not sure, but definitely strange). Ben knew the damage existed before sending me the car, as he had to sign off on it for shipping. There were also more owners listed on the title than the Carfax originally stated. I wrote Ben about this--he initially feigned confusion, then blamed me for not requesting a video to catch the damage, but ultimately sent a $500 check to appease me, with no estimate for the damage. The work for the door damage at an auto repair shop would have been 2-3x that! Out of frustration and lack of time--because I would have needed a rental and everything else while the work was being done--I, regrettably, took the easy way out and did paintless dent repair, which was cheaper and faster, but not up to par with the condition I expected and was promised. I shouldn't have, but Ben reimbursed this. Sure, he somewhat resolved it, but got off easy, regrettably. I like the vehicle I purchased. Aside from the above issues, they could have done a better job deep cleaning the inside, and the charging pad under the radio initially didn't work because there was an ink pen stuck under it--something they should have caught during a true inspection (it worked after removing the pen)--but I didn't find any other issues with it. However, I wouldn't patronize again, nor recommend this place. The whole experience rubbed me the wrong way, but lesson learned! Trust your gut. Walk away if they are unwilling to negotiate, especially when better deals exist nearby. See a few pics of my "perfect", unblemished vehicle, below.

Got my first car here for a great price with no issues. Dealer was very friendly and clear with his…read morewords

They have great people that made my purchase fast and efficient! They staff helped me set…read moreeverything up of my GV80! Love this place!

Recently encountered a 3% credit card surcharge now charged by Napleton's Toyota in recent months…read more This is for dealer service that routinely has very high markup margins. Incomprehensible to me as a business practice. It will discourage spending at the dealer and alienate customers needlessly in my view. They could have gone with a 3% discount for cash if they wanted to go down this dubious path. Paying by credit card gives important customer protections. These are not available with debit cards or cash. Long-time customer. Doubtful that I will return.

Top not had a huge problem out of nowhere.. i dont know if his pride was hurt or he was just having…read morea bad day but he tried to fight me.. luckily not too many customers were present.. however the level of professionalism he endowed was.. well shall I say... LACKING. If I were or (you for that matter) were to ever try and fight a customer whom has spent exponentially a large amount of money but besides that.. you try and fight a customer.. YOU get fired.. period. You told me to come outside of in which I happily obliged... 4 of your co workers had to pull you back. Bruh I told you I would have your job. If you thought I was joking.. well that makes you a fool in essence. I just wanted to make this public before I cause everyone there immense legal problems.

From the owner: At our dealership, you'll find a solid selection of new Chevrolet and Cadillac models for sale, as…read morewell as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Sam Leman Chevrolet Cadillac Of Champaign in Champaign today for quality vehicles, a friendly team, and professional service at every step of the way.

Let me first say I am not a car expert by any stretch of the imagination, but I will say my…read moreexperience with M&M was absolutely phenomenal. My situation started when I got a terrible scratch when I cut a tight corner in my garage. Frankly I don't understand how people get building permits to make parking garages in Champaign. Anyway, mainly because I didn't need my parents finding out about my little accident I decided to pay out of pocket for the damages. I first went to Tatman's to get a quote, seeing as I've heard good things about their service and I see their ads everywhere. I nearly dropped to my knees when I heard the price they told me for my scratch over my wheel, slightly onto my door and a few minor scratches on the bumper. "At least two thousand dollars..." They had explained that the amount of work they'd have to put into it (10 hours) would be the bulk of the cost. I decided to head down the street to M&M. I spoke with Alex who quickly came out to my car and accessed the damage. He told me very similar things to Tatman's so I believed his assessment. The best part was that he told me it would cost about $1000 and he broke it down piece by piece of what needed to be done. Originally the used the wrong paint, but realized the mistake and told me they would correct it at no cost to me. Although it took a little more time than originally quoted, they took care of some additional scratches on the car and the car looks as good as new. They are extremely helpful and I would highly recommend their services to anyone.

M&M has a good selection of used cars and made my search a pleasure. The staff is friendly…read moreprofessional and know there business.