My home suffered water damage in the kitchen on
December 23, 2022. I cleaned all the water up out of the
kitchen and waited for chambers911 to arrive. They came
that evening and set fans up to dry the floor and took
pictures and measurements. He told us home owners
insurance would cove it, we called USAA and filed a claim
and paid $2000 deductible to chambers911. Insurance paid
out to us and our mortgage MandT bank for approval. The
ripped up the floor and found no mold, and slowly started
removing the flooring. We received the approved check 3
weeks later, and met with Spencer chambers that next week
to deposit the check. He told me if I paid him $27585 at that
moment they would be able to order all the materials and
would not be waiting on anything. We agreed and he put the
money in his bank. that week the removed the old flooring
and removed all the cabinetry. I told him the flooring I
wanted ordered on may 1st, I have the text messages to
prove it. He did not order the flooring till June 10th, he had
been ignoring my calls the whole time. He finished
installing the floor that he had friday july 7th, I went to do a
site visit at the end of the day and found they did not finish
the flooring because the ran out of product. They were
almost 200 sqft short. They did not install the floors they did
do correctly at all. I called him and all he wanted was
$20,000 more to finish the project. I called my insurance
company and they approved $5500 more but no more then
that, they also stated this contractor was trying to just get
more money from them. I called the contractor and told him
that and he argued with me. I came to the conclusion we
needed to terminate contract due to poor work performed,
unnecessary delay of project and failure to provide receipts
of product ordered. I offered him to refund me the money
left over, and give me the products he has ordered from the
project. He sent me a estimate of $46,066.33. I looked it
over and from his estimate witch I have, he double and triple
charged items, over charged products that was over the
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insurance companies estimate and charged us for work that
was not done and not done correctly. In the process they
broke my granite counter tops when they removed them and
forgot to plug the fridge in witch soiled all my frozen meat
in the freezer turning the fridge rancid, it will have to be
replaced because I cant get the smell out. I have pictures of
everything. I want a reasonable refund, money for a new
fridge, along with receipts for material or reimbursement for material not delivered to me. I doubt this will be solved without a lawyer, so read this before hiring them. read more
