Our family feels it is important to let Chambers Funeral Home know how their service was perceived during our Mother's viewing and service. The Chapel area was lovely and the funeral director arranged the flowers in an attractive manner. We brought in some paintings and personal items, and stands and easels were provided to display them. We were also afforded the use of the audio equipment to play the deceased favorite music.
Beyond those amenities and courtesies we found the service provided to be lacking in the extreme. We received complaints from many of the guests attending the visitation and service.
The Funeral Director did not greet people at the door, but sat in the office area reading a newspaper throughout the afternoon. He was not dressed in attire befitting a funeral. There was no notice of the funeral and visitation on their website. He did not check with the family on the timing for the funeral service and gave incorrect information to several attendees over the phone. He and the desk attendant were speaking in audible voices during the service that were distracting, disruptive, and disrespectful.
The desk attendant was repeatedly rude and unhelpful to the family and guests. She snapped at the daughter of the deceased for placing her purse on the organ. She rudely told the adult granddaughters of the deceased not to bring beverages into the chapel rather than gently pointing out that it wasn't permitted. She refused to put an extra roll of toilet paper in the ladies bathroom until it actually ran out. She was obstructive when a family friend was arranging the photo projection presentation and needed to move several pieces of small furniture. When asked by the organist for a post-it-note without even looking she said she didn't have one. Upon a little cajoling she opened her desk drawer and immediately produced one. Toward the end of the afternoon, she rudely announced to several people that they were closing at 5 o'clock and we had to get things out of the home. A guest had lost her driving glasses and she rudely asked why she would bring them inside if they were driving glasses. This woman should never be around grieving people as she made the whole experience even more painful for the family.
While the maintenance assistant was the most pleasant and helpful of the staff he did not seem capable of carrying through with very simple requests. The daughter of the deceased asked that a table in the reception area be placed against the wall to have access to the outlets to plug in tea and coffee urns. She had to request this three times and finally assisted him in moving the table. She also asked that the two urns be filled with water. They were returned with a quarter of the necessary water. Upon a further request, one was returned filled and the other had a few cups more water. Finally the son-in-law of the deceased had someone purchase water and bring it in from outside.
As far as the facilities, there was not adequate coat rack space to hang coats, there were no extension cords available, and there was no hot water in the bathrooms.
This entire experience added to the grief of the family. The services of this funeral home cannot be recommended. read more
