Protective Laundry & Dry Cleaning is a great business. They always treat their customers as if…read morethey were their biggest and most important customer. They also give my Labrador retriever a treat and she loves them too!

Great prices and quick service! Will be using only them moving forward. Very reliableread more

Scott and his team do an excellent job. They have been taking care of my drycleaning and my…read moreoriental rugs since I moved here to the Lake area two years ago. Highly recommend!

The quality is great in their cleaning and their alterations. The price is a little high, but they…read moredo more than the average cleaners

Now that return to office is happening, I needed to dust off some clothes and get them dry cleaned!…read moreI decided to check out B.A. based on the great things I've heard about them. They are not cheap, but I think they did a great job on the three pieces of clothing I dropped off. I had a dress ($11.95), a sweater ($5.95), and some pants ($5.95). I thought the price for the dress was a tad expensive, but maybe I'm just out of touch with what the market rate is these days. Again, I haven't had to go to a dry cleaner since March 2020. Either way, my clothes look great and smell fresh. I'll be returning soon and look forward to checking out their alteration services as well!

I would love to get a call back to address an issue with your Macon store. I have called and left…read moremessages with absolutely no response back.

I need a few clothes there before but one thing I had I had a a cranberry shirt dress shirt and I…read moredidn't open it till about in my closet. I didn't open it about a year after then and then I noticed it's on the collar. I don't know what happened, but I'm a call. It was a lot of it was dim. It was the same color and a collar so I couldn't wear it. No kind of way and I figured well that's what I get. I had so many years but I've never know looked at it but they did all the other clothes fine but that right there was a no-no so I would never go to him again if I had did it earlier I would've in front of them. See if I knew earlier that you did cleaners I would have took a picture of that put it on right here, but too late now.

She is a magnificent seamstress. Very professional alterations and very fast service.read more

The hours are not consistent. The door does not actually match their operating hours…read more The quality of work is not consistent. I often get clothes back just as dirty as I brought them in - even when I point out stains. I once had alterations done and they did a good job very quick. It was a last minute rush request and the woman was so nice to work with me and made sure I had my dress back in time for a formal event out of time. It was a two day turn around and I truly appreciate that. But I am often underwhelmed and disappointed with the appearance of my drycleaning when I get my clothes back. I try to stick to only bringing in those items with no stains but that defeats the purpose

My mom took my dad's $300 suit to cleaned. When my mom went to pick it up it looked like Clorox…read morestains on the jacket. My mom then asked them about the stains then tried saying that the stain was on the jacket when she brought it. I was like no who takes a stained suit to get cleaned no one. So my dad called the owner and he then agreed to give him a replacement suit. We went to pick up the suit and the wanted my mom to sign on a receipt saying that we agreed that the suit was damaged and that we'd accept a the new suit they were given. Now if the suit was damaged by us why would you be offering us another suit stupid right? I advised my mom not to sign it and to take a picture of what they wanted her to sign. We will be taking it to civil court just for the principal of the matter makes no sense how customer service has declined when were the consumers keeping the business opened. I don't recommend using them.

Threatened to "kick my ass" when I said I "did not appreciate" the way they handled my dress…read more I dropped off a $350 formal dress for alterations and pressing with the dry cleaners last week. The dress was on a hanger when I dropped it off. A red-haired girl (who looked too young to be working there) pinned my dress. They called me about a week later. I missed the call but went in to get my dress after seeing the missed call on my phone. When I arrived, my dress was crumpled in a corner of the counter. It also had not been altered or pressed. The same red-haired girl was at the counter. She did not explain why but said whoever does the alterations could not alter my dress. She offered me a number for an alternative seamstress. I declined the number because it is now too late for me to alter the dress. I said, "I don't appreciate you all holding on to this for a week before telling me. Now I don't have a dress for my sister's wedding." I said nothing about the dress being crumpled. The girl said nothing, just shrugged. So I said nothing more, and just left. But moments later, I received a text message (attached to the version of this review that I left on Google). It was sent by the girl who evidently accessed Gray Dy Cleaner's business records in order to obtain my phone number and harass me. In the message, the girl called me "trashy" and told me to "have fun looking like a bum" at my sister's wedding. I turned my car around and came back and asked to speak to a manager about the inappropriate text message that had been sent to me using private information I'd given to Gray Dry Cleaners for business purposes only. The girl said there was no manager there. So I asked to speak to an adult because I did not wish to speak to her further since she did not know how to conduct herself with customers. The girl doubled-down and said I was trashy and she had every right to access the business records to obtain my phone number to text me her opinion that I was trashy. She said there was no manager at Gray Dry Cleaners period. She said only 7 people worked there, not enough for there to be a manager. I asked to speak to the owner. She said the owner was 84 and "doesn't give a fuck" about his business, so she said it didn't matter who I spoke to. When I began to video her she threatened, "I will kick your ass" and flipped me off (as can be seen in the screenshot of the video attached to the version of this review that I left on Google). After asking about her age and noting that there are child labor laws, I left again. Moments later, the girl texted me that the manager had just walked in. She asked me to return. She mentions me bringing the police, I suppose because I asked her age and mentioned there are child labor laws when I insisted on speaking to an adult. Obviously her message implies the police don't care that she's working there. I did not wish to return and be assaulted, verbally or physically, by a little girl, so I called back instead. When I did, the same girl picked up the phone. I asked for the manager. The girl said, "I am the fucking manager." I persisted in asking for the manager through her stream of abuse. She hung up on me. Avoid this business at all costs, even if you have to drive to Macon or Milledgeville to get your dry cleaning and alterations done. Certainly, if you do have to use them, don't entrust them with anything expensive or special. I also have several little pin holes in the hem of my dress where it appears, for some reason, they repeatedly inserted and removed safety pins from the dress into and out of different places (in addition to making it a dirty crumpled mess by evidently leaving it on the public counter where they were conducting transactions for who knows how long). What's more, they know they mistreated my items and appear to be proud to have done so: because the girl told me I was now going to look like a "bum" at my sister's wedding.

Hi, your Saturday hours say open until 3 pm. My son arrived for pick up at 2:10 and the doors are…read morelocked.

I attempted to drop off several items for same-day service before 10AM. I was advised that the…read moreclothes had to be dropped off before 9AM. I then asked if I could pick them up the following day. I was told that I could not. I'm not sure why this is the case, but it doesn't make sense to me. Looking for another dry cleaners in Middle Georgia.