Valdoro Mountain Lodge is a mixed experience for me overall, I'd rate it 2.5-3 stars…read more
We stayed here during New Year's week. The location is definitely a plus it's close to town, walkable to shops and restaurants, and near the slopes, which makes it convenient if you're planning a ski trip. The property is also part of the Hilton Grand Vacations portfolio, and they offer self-parking, which I believe is complimentary.
That said, the property itself feels pretty outdated. While I believe some of the rooms have been renovated, the overall facilities, lobby, gym, spa, and general décor could really use a refresh. The front desk area in particular felt a bit drab and not very welcoming.
Check-in was just okay. We are Hilton owners (though not at this specific property), and while I understand priority may go to owners here, it was a little disappointing that we couldn't get a better room especially since the property didn't seem very full at the time.
Our two-bedroom unit itself was decent. The showers had great water pressure, which I appreciated, but the bedding could use improvement the pillows were too soft for my liking. The bathroom overall was fine, although I personally didn't feel comfortable using the bathtub as it didn't seem as clean as I would've liked. I did like the fireplace in the room which came in handy and the balcony was nice.
One downside is that housekeeping isn't automatically included you need to meet a certain stay threshold, which wasn't ideal.
The amenities were underwhelming. The gym was very small and not well-equipped. The spa didn't really feel like a spa, and when I tried to use the steam room, it wasn't even on. There are multiple jacuzzis, but one wasn't working during our visit, so I had to move to another and share, which wasn't ideal.
They do offer complimentary coffee and hot cocoa in the lobby, but it's only available for a short window and is more of a self-serve packet setup, which we did not like and didn't use.
The biggest issue for me was the lack of follow-up from staff. After checkout, I realized I had left behind a small bag of items in the room. I called multiple times and was told each time that someone would follow up with housekeeping and call me back but I never received a call. When I finally reached someone again, I was told the items couldn't be found. The lack of communication and follow-through left a bad impression.
Overall, while the location is great and the rooms are decent, the outdated facilities, inconsistent service, and lack of follow-up make it hard for me to return.