Driver caught fly tipping, ask to send driver back up to collect the 1/2 ton of paving slabs he…read moredumped & they have failed to do so https://www.youtube.com/watch?v=Kt6LmAwm11g

While waiting for them for 40 minutes I received about 6 messages and a 2 phone calls telling me…read morehow the taxi was getting closer and only 4 minutes away, then the last text said "Your ride has been cancelled". Don't use them.

75 taxis are by far the best taxi firm in the area. Friendly staff, good price and you feel safe in…read moretheir cabs. Would recommend time after time!

Horrendous service, if you need a taxi in the morning, I wouldn't bother. Booked taxi last night,…read moresurely it would be on a first come first serve basis. Apparently not, but still happy to hold the charge for about a week. deleted the app and will never use again!

Driver pretended he didn't know about bridge closure in Burton so he could charge us double on the…read moremeter. He mentioned it nervously four times or so and I could tell he was lying about the traffic as a real pro driver would know about a huge bridge closure. I would never call this taxi service again and warn others to stay away.

Do Not Use This Service!!! after the terrible interaction i…read morehad with the phone handler i went to make some sort of complaint/review and was shocked by the fact that no one had commented on their poor communication skills and customer service. i am a new customer and was told to use this service because it was cheaper but today i called them up and the handler was being condescending, rude and just plain talking over me. proceeding to call me 'my dear' whilst being aggressive down the phone honestly made me feel belittled and his tone came across somewhat misogynistic. if you value being spoken to like a human whilst asking for a simple request then do not use this service. i simply asked him if i could book the taxi for 9pm instead of it coming at 8:55 and them having to wait 5 mins due to me not finishing work till the hour but no.... he instead proceeded to shout down the phone at me whilst being patronising and sarcastic. not only this but he was rude to me a couple of nights ago when i tried to book a taxi... a pattern has seemed to form

Absolutely appalling service. The majority of the time the drivers fail to even indicate... I am…read moreyet to see a driver actually wear a seatbelt. The drivers smoke in the cars, I've had a few cars where the car door was bent and wouldn't shut or the engine wouldn't start. Always a delight when your driver is watching videos on their phone and says 'Do you mind if I watch this?' - no please continue to watch videos while you drive me home. Once a driver took me the complete wrong way home, I thought he was going down a different route due to the one way system but got the address wrong. He then proceeded to shout and blame me for his lack of navigation. In the end he tried to charge me triple the usual cost. Several times the driver has not put the meter on and has bullied me into paying, when the office has a sign clearly stating 'do not pay if the meter is not on.' I seriously dread asking the driver whether the meter is on or not now. Last night the driver insisted I paid a fixed fee due to it being a small job, I questioned this and he was not pleased. I got out of the car and it transpired he was not supposed to do this. Tonight the driver did not want to put the meter on, when I challenged him he argued with me and told me to pay him. I said no because the sign said I shouldn't pay if the meter is not on. He then stopped the car halfway through the journey told me to get out and shouted 'bitch' out of the car. I get a taxi because I don't feel very safe in my area, so to have to leave a taxi halfway home is not very safe at that time of the morning. I have tried to give the company the benefit of the doubt, unfortunately the drivers are letting the company down massively. I will not be using this company again, and I urge other people to seek out a different company for travel. The drivers are reckless, rude, intimidating... argumentative and aggressive when challenged. I am writing this not out of bitterness, but as a warning for people. I do not feel safe using this company.

Abbey do seem to be one of the more reliable taxi companies in Derby these days. On average they…read moreseem to come in about 20 minutes once called. The drivers can sometimes be a bit ignorant. They don't say hello when you get in the car and they don't turn the radio down. I don't like getting in a taxi and listening to some Gansta rap with effing and jeffing all over the place especially when I have children with me. I also object to being in a cab and the driver is talking on his phone. You may see from some of my other taxi company reviews that a lot are guilty of this. Abbey do seem to be one of the few taxi firms that can find my house. Some of them seem to think my street doesn't even exist. The fares are quite reasonable too.

From the owner: Derby's Number 1 local private hire firm!read more