After so long we finally found THE best doctor to go. Nikki…read moreis a nurse practitioner there. She is such an awesome professional, person and so dedicated. We are so much happy and satisfied for having them taking care of us. Thank you!

Excellent physician. Experienced, and very caring with his patient. He does hospital visits as well.read more

Considering our insurance doesn't cover annual check-ups, I called around a few clinics and…read morehospitals and found this place to be reasonably priced for an out-of-pocket visit, which included a pap. When I checked in, I was given 2 pages to fill out, and within about 7 minutes, I was called in. Anna was the medical assistant who took all my vitals and asked me some health history questions to complete my chart. Soon after, she lead me to another room to be seen by the Nurse Practitioner. Within a couple minutes the NP came in-- I thought wow, that was fast! The NP was really nice and did the whole exam, and even asked if I wanted to run some blood work to check cholesterol levels, etc. My entire appointment took less than an hour, and I felt my physical exam went pretty well. Now, I just need to schedule a separate appointment for my blood work.

Frustrated and Disappointed After Years of Loyalty…read more I've been going to this clinic for years, and the quality of care has seriously declined. This is now the second time they've failed to submit my prescription--something that directly affects my health. Meanwhile, they're quick to take your copay and will cancel your appointment without hesitation if your insurance isn't perfectly in order. They'll call you to schedule a follow-up after bloodwork, but while still on the phone, they're checking your insurance coverage--like your care is secondary to your billing status. It's clear that money comes first. Worse, I've only seen my assigned doctor twice in all these years. Every visit is with a nurse practitioner--often still in training. There's no continuity, no personal connection, and certainly no accountability. I will absolutely change providers and will actively warn others about this clinic. I also plan to report this experience to my insurance provider. This place no longer deserves anyone's time or money.

I have Scripps insurance and my PCP is here. It's literally a 5 minute drive from my house…read more Usually when I'm here I'm due for an annual physical and when I do I see Dr Brunsting. He is such a great doctor - super nice and very thorough with the few concerns I did have. Because of him my physicals are quick and easy, which is very alleviating when I see doctors as a patient! I've also gone here once on a non-physical appointment. On that appointment I saw Dr. Tran. He addressed my concerns to my satisfaction and his prescriptions helped me get a lot better. The support staff from the check-in desk to the RNs and even the lab staff are super friendly. Whenever I go here they ensure that my visit is hassle-free. I also have good medical insurance so no surprise bills to come out of here. PS: My only concern is that Scripps doesn't have an urgent care location south of the 52. I know that as of my last visit they were promoting HealthExpress so at least there's an option there but it just sucks that I would have to drive the equivalent distance of going to work just to be seen.

Every time there is a delay of some sort, always have to wait over an hour to be seen when you have…read morean appointment.

This is a quick clinic to get checked for minor illnesses like a cold or stomach upset. The weekend…read morepractitioners are not willing to treat without your primary care physician's permission on other healthcare symptoms or issues. My insurance and my own copay pocket has wasted money every time we have visited this location in the past 2 years. My daughter missed her primary care appt by 10mins (her driver got lost) at another UCSD location so she booked to come here on a Saturday. She had symptoms specific to 2 major health issues and the practitioner here told her to "try over the counter high blood pressure medications because I don't feel comfortable prescribing it without her seeing her primary care physician..." which was futile treatment. He gave her NO LABS, NO MEDS, NO TREATMENT. We went to the CVS pharmacy and the pharmacist was puzzled and told us that "there are no over the counter high blood pressure medications...not sure why he told you that. They all require a prescription...did he do any labs at least?..." She ended up having to cancel her flight back to college because she woke up with a medical emergency on the day of her flight, 5 days later, related to her symptoms from the appt here l that went untreated by the practitioner. We contacted her UCSD primary care physician's office and they were able to see her within a few days and treat her to get her stable to fly back to college. I do not recommend coming here for symptomatic issues on the weekend. It is best to pay the emergency fees and visit the emergency room. Black women must advocate harder for their healthcare and we will not utilize this location any longer, as they do not seem to take our symptoms seriously. We can go to CVS or another UCSD Clinic location for our vaccines.

I had a great experience at this urgent care. The staff was welcoming, and the visit was quick…read morewithout feeling rushed. Physician Assistant, Faith Burila was kind, thorough, and took the time to listen to my concerns. She clearly explained my treatment plan, made sure I knew which symptoms to monitor, and scheduled a follow-up for the next day to check on my progress. It was also very convenient to have both Walmart and Walgreens nearby to fill my prescriptions. I truly appreciated the quality of care I received.

Radha was very attentive and took time to understand my health concerns. The whole staff are very…read moreprofessional and polite. The staff explained procedures and very patient. Easy to make appointments as well. My whole family now goes to Perlman.

Here's another A+ rating for the Eastlake Health Express and for PA Tiffany C. who treated me for a…read morerecurring eye infection problem. PA Tiffany was professional, explained everything clearly and was meticulous about hand washing. Sent in a prescription to the pharmacy and suggested a referral to an opthamologist. She is another Rock Star, IMHO.

Took my grandson to the Health Express Clinic (Eastlake), yesterday, 2 March 2024. Arrived at…read more1:45pm. Doors locked. Could see sign that indicated they were closed for lunch from noon to 1pm. 45 minutes later, doors still locked. Rattled the door, multiple times, with no response. Scripps employee showed up, with an access badge. He couldn't get in either and he left. We ended up leaving, as well, after trying to raise someone for over 10 minutes. Terrible experience!

I was referred to Dr. Sundaram by my primary care doctor. Jackie at the front desk was great - she…read morewas able to get me in the same day given the urgency of my case. She checked me in efficiently, and Martin did a battery of thorough peripheral and eyesight exams. Then I saw Dr. Sundaram who was even more thorough and had me take more tests/scans including optic nerve and cornea. She walked me through the results and went over my MRI with me, explaining what they indicated and next steps. She was factual and matter of fact, but also calmed my nerves a bit. The only reason this is a 4 star review and not 5 stars is because I had two appointments (field eye test then the consult), an hour apart. The second time I was 20 minutes early, checked in online then went to the front desk. The girl who helped me had no idea how to check me in and when I told her what Jackie did to check me in, she still looked lost and went and asked for help. Long story short, it somehow took 25 minutes for this to happen so instead of being early I ended up getting seen late. Dr. Sundaram was great and very thorough, and I would recommend her.

Always a great medical center I had eye appt. And it was a great visit…read moreMy Dr. Is great I hadn't seen her in a while so lots to go thru. I really enjoy the staff here Very pleasant too I was suppose to get my eyes dilated but I didn't So I rescheduled dilation because I had no one with me. So I love the new construction here it's so big and beautifully done and plants stairs with more offices here and parking too

Please do not go there!!! We were referred there by a…read moreprimary doctor. We were asked by the medical assistant and Dr why we were there. The doctor had never looked at the ct results and had to ask the assistant to get them. Why are we even there?! After dealing with referral issues for 2 weeks for a CT scan I called for a 4th time to tell them they had the referral wrong (first time it was the wrong fax, second time the order was incomplete, 3rd time they sent it to the wrong fax again (AFTER I GAVE THEM THE CORRECT NUMBER), 4th time to tell them the order was wrong AGAIN and that my mom would not be going there again. None of the staff that answer phones tell you their names, I asked the person dealing with the referral what her name was, her name is Juleny (from what I understood). After I told her he would not be going there and their service is horrible she hung up on me. I wasn't rude or anything and I was being very patient since my mom needs these appointments.

Frustrating Experience with Dr. Martha E. Lozano, MD - Avoid This Doctor!…read more I visited Dr. Martha E. Lozano, MD, to get a new CPAP machine after my old one started failing. I had been struggling for nearly a year to obtain a replacement due to insurance complications and provider changes. Initially, I went to Scripps Green, where they promised to rush my order, but my insurance denied it after Scripps Green opted out of my medical group. I then attempted to go through UCSD Medical, where I was originally diagnosed with sleep apnea, but they were fully booked for six months. After several failed attempts and even switching primary doctors--only to find out my original doctor could have placed the order--I was finally referred to Dr. Lozano. I was relieved to secure an appointment within two weeks. However, my initial visit was disappointing. Despite arriving early for paperwork, I waited over an hour before being seen. When I explained my urgent need for a CPAP machine, Dr. Lozano assured me she would rush the order, and I should receive it within two weeks. However, she insisted I needed a new sleep study--despite my existing diagnosis and previous study, which should have been sufficient. This was completely unnecessary and seemed like a tactic to bill my insurance for additional tests. Desperate to move forward, I reluctantly agreed. Unfortunately, things only got worse from there. A week passed with no updates, so I called the office. After being placed on hold for ten minutes, I hung up and tried again--only to face the same issue. I then contacted my insurance, who attempted to reach the office as well. Despite multiple follow-ups, I never received a return call. One month passed. Then two months. Still, nothing. This experience was beyond frustrating. Instead of receiving timely care, I was met with delays, poor communication, and unnecessary hurdles. Doctors like this should have their license taken away! She ran unnecessary tests just to bill the insurance company--this is unacceptable! Please file a complaint against doctors like this! Scripps Patient Advocate: Rose Guido - 1-858-678-6694 Report to the Medical Board of California: https://www.mbc.ca.gov/Consumers/file-a-complaint/ If you're in need of a CPAP machine or dealing with urgent medical concerns, I strongly advise against seeing Dr. Lozano based on my experience. UPDATE! Dr. Martha Lozano is a phonologist in San Diego, I flied a complaint against her and a phonologist. This is the medical board of California reply: The Respiratory Care Board (RCB) is in receipt of your complaint filed against Martha E. Lozano, M.D. Please be advised that the RCB regulates the practice of respiratory care practitioners. Dr. Lozano is not a respiratory care practitioner, but rather, is a licensed physician. As such, the RCB does not have jurisdiction to proceed with action in this matter. However, your complaint may fall under the jurisdiction of the Medical Board of California (MBC) which regulates the practice of physicians. You may wish to contact the MBC as follows: Medical Board of California 2005 Evergreen Street, Suite 1200 Sacramento, CA 95815 Attn: Central Complaint Intake Phone: (916) 263-2382 / Fax: (916) 263-2435

Excellent service The staff is always warm, caring, and…read morethey always deliver excellent costumer service. Dr Oseguera and her team of PA, and nurse practitioners have always been, very caring and professional

This office lacks integrity and professionalism, HORRIBLE PLACE AND DOCTOR. She is only out to get…read moreyour money with co pays and visits. I was speaking to her on the phone and she hung up on me. Her staff has no manners and will only acknowledge you when they desire. Not only that but she will only see you if you request her. After being called in to be seen I waited another 45 min for the NP to come in. There are good Doctors out there, SHES NOT one of them. Avoid this office.

By far the WORST medical experience I've ever had. The customer service is non existent. It's clear…read morethat they're overwhelmed with the amount of patients because they're trying to satisfy their business needs and get paid before any concern for their services. I arrived 20 minutes early to my appointment and was seen one hour after my appointment time! The moment I brought it up to the Doctors attention, they rushed me out of there as if that was the problem. Just completely unacceptable! I was referred to a specialist and provided a prescription to be filled at Walgreens. When I arrive at Walgreens, they inform me they did not have a prescription for me. I have to contact the Lakes Urgent care office once again only to find out the made a mistake and sent my prescription to the wrong location. When I arrived to my specialist appointment, once again I have to contact the Lakes Office because they never sent over my referral approval. Constant oversight and mistakes with this office. I would never recommend this place to anyone! Stayo

I've been a patient of Dr Emmanuel for over 20 years and cannot imagine going to a different PCP…read more She's seen me for a variety of reasons over the years and ALWAYS sees the root of any problem amazingly quickly. I love that she doesn't automatically jump right into a medicinal/prescription solution (the easy way out) like many doctors do, but looks at the whole picture. And she's ALWAYS up on the current research and medical news to guide her patients to the utmost. At this point she's got quite a fan club throughout our neighborhood!