I had a really bad experience with this agent. Years ago, I called them to update my new address…read moreafter moving. Several months later when I involved an accident, I realized my insurance had expired because renew notification still sent to the old address. They failed to update my info, and they would make a call or post a message before their customer's policy was expiring. It turned out a big loss to me. So they deserve my negative feedback.

I have had nothing but an amazing interaction with Leland and his team at Farmers. When I needed…read morelife insurance he not only took me on as a customer but met me in the comfort of my house to go over all the details, which in my busy life and schedule was so amazing and relaxed! Leland went over all of my options and plans and by the time he left we had one figured out and within a short time I was officially on a "life insurance plan"! Easy! I can't recommend Leland and his team enough! I could tell that he genuinely wanted the best for myself and my family and I appreciate that more than anything! He is so knowledgeable in all things insurance and on top of that is so friendly and down to earth. I recently had to connect with them over e-mail to get a question answered and within a few minutes his assistant had responded and answered everything I needed to know quickly and professionally! If you are looking for insurance of any kind reach our to Leland, you won't be disappointed!

Worked with one of Marcel's agents. He was very thorough and reduced our insurance quite a bit…read more However our driving will now be monitored. Not sure I like them keeping track of all my driving info but it works if you are in a fixed income.

When Dan Peterson was there, we were very happy customers and well taken care of. Before he was…read morethere, I was very unhappy with my experience and on the verge of leaving when he took over my account. Since he's left, I made the decision to leave the Marcel Dore agency, I am still with State Farm and a happy State Farm customer, I just chose to request to change agents. Here's why: When they want to sell me something, the agency has called me upwards of five times a day. I had the same conversation with the same sales representative within a 30 minute time. And he completely forgot he spoke to me. That is how high volume this agency is. When I had a question regarding my daughter going off to college and any production in coverage or discount that may be available, I left a message for Stephen my new representative twice and never got a returned call after waiting three weeks. It took an angry voicemail for him to finally return my call and send me an email, never acknowledging that he failed to return my prior to messages. When I finally got Stephen on the phone, he proceeded to "educate" me, explaining that I've never met or heard from Marcel because he's so successful. He never has to work anymore and that's why he hires people to do the work for him. He didn't apologize or acknowledge that he never bothered to return my call, but he explained to me that I'm always welcome to log onto the app or call the 800 number. What is the point of having an agent and one who apparently never works if I have to constantly go to an app or call an 800 number and hold when I have a general question about my policy and I thought the purpose of the agency was to be available and have a local connection. Stephen also explained that they have thousands of customers and that they're incredibly busy when explaining why I could never get someone on the phone and would always have to wait between four hours and three weeks for a call back. I've decided to continue my relationship with State Farm and move to an agency that has three agents in it all who answer the phone during business hours. I'm also switching to an agency with women. I find it incredibly weird that in the nine years I was a client of Marcel Dore's agency, there was never a single woman working there that I saw or interacted. Thank you to Stephen for educating me in the ways Marcel Dore's agency feels about their client relationships. I am really excited to have my business transferred to an agency that values their clients and relationships.

Exceptional customer service at All Pro Insurance! My husband and I were new to WA area in May and…read morewe're referred to Rekha Patel. From the instant we interacted with her, we knew our insurance needs were well taken care of. Rekha is reliable, competent and responsive. Recently, she answered an email after hours and before I could see her email reply in the morning, she had already added the additional car to policy. We certainly didn't expect her to work after hours and it is reflective of our experience working with her. I can't emphasize enough how professional and helpful Rekha has been in our acquisition of homeowners, auto and umbrella insurance policies. All Pro is the way to go!!! Thank you Rekha for being there for us during our transition!!

Absolutely excellent service. Ken Yocum is a true professional, incredibly helpful, and always…read moreresponds within moments. If you're looking for a top-notch insurance broker, look no further. He is willing to go the extra miles for his clients. Thanks for everything Ken!

Do not work with them. Tyler will be super easy to work with initially while trying to set you up…read more He may be able to save you money upfront, but thats where it ends. Our policies had a ton of minor errors that we had go back and forth to get rectified. The policies were all suddenly purchased without me OK-ing their purchase. I had asked them to wait until I made a decision on all my policy limits and then have them be purchased at the same time. I didnt complain since it saved me money, but when the policies came back I found a bunch of small errors. Tyler's team member claimed that it was fine for me to sign an incorrect declarations since they would be eventually corrected. You wont get responses to emails and then 3-4 days later a lot of things will happen without announcement or confirmation. I had to keep changing email subject lines to get their attention. Even after escalating to Tyler, and him confirming that the policy had been fixed, the policy still didnt have the requested changes. Their portal will have a partial view of the policies which defeats the purpose of having a single portal to get access to all policies. The absolute worst part about this is they don't seem to think any of it is their fault/problem unless you press them hard on it. No apologies, no acknowledgement of failures, nothing! It also makes me feel that is how they expect to operate and feel that you are being unreasonable expecting this level of care, concern and accuracy. Given all of this, I would be super worried about working with this group when I actually have a claim to file.

I've known and worked with Tyler Kerlee for over 10 years now, one of the most knowledgeable and…read moreprofessional agents I've ever met. You owe it to the people you care about to send them his way. I highly recommend.

Amazing service with great value. 100%recommend this agency for Auto, Home Or Business insurance.read more

I really like my insurance agent Mr Pfarr. He came to our home to explain everything on the home…read moreinsurance (we switched after our rates skyrocketed after 40 years with SF) and he was patient and cool. He's now also our auto insurance company. He's so good and friendly at helping navigate which coverage is best. This weekend I also used him to find a good car rental company and I'm really glad we did because he was right. All around decent insurance agent and human. He keeps it real.

Rob at Pfarr Insurance Agency is truly incredible, and I cannot recommend him enough…read more He worked with us through multiple quote revisions and fine tuned everything carefully, even on the Saturday after Christmas. He is the only insurance agent I have been able to find who was willing to help during Christmas weekend, which speaks volumes about his dedication and reliability. Rob is extremely experienced, proactive, and has an impressive ability to anticipate needs before you even ask. He is charismatic, trustworthy, and makes the entire process feel smooth and stress free. On top of that, he was able to secure the best rate we could possibly find. If you are looking for an agent who genuinely cares, follows through, and goes above and beyond, Rob is the person to work with. I will absolutely be recommending him to friends and family.

Jason at Shreib Insurance Group gave me amazing service. He was very friendly while still being…read more professional and extremely knowledgable. He made purchasing life insurance an easy process. I will be using them for all of my insurance needs.

The reviews say it all. Jason really is great to work with. His personal approach to insurance is…read morewhat makes him different. You can rest assured that he is not only working to find the best match but that he is really weighing the pros and cons to all of them so that you are getting an informed solution and have options. He is always prompt with responses and thankfully no question is a dumb question for Jason. Truly a pleasant experience to make changes to my policy if needed, I used to dread it but Jason makes it all so easy. Three cheers for Schreib Insurance Group!!!

Charles is a great person and an outstanding insurance representative. He saved my family a lot of…read moremoney and was persistent and patient with us during the switched. He delivered on rates promised and made the whole process super easy for us. I highly recommend him and definitely looking forward to many years of doing business with him.