This review is about the mall only and not any of the stores. This mall has a lot of potential, but…read morehas really fallen on hard times. There are more stores closed than open and the mall exterior needs some major TLC. There were very few patrons in the mall. It had a strange feel to it. There were more workers than shoppers. The mall does have some real hard workers that are very friendly in the stores, most of which are small and/or local business. I like to support local, but someone needs to take over management of the mall and put some money into it. I could not find a food court or bathroom while I was in there. The mall may have had them but I just could not find them. The mall has a reputation for being rough and unsafe. The area that it is in may not be the best, but I never felt in danger during my daytime visit. I don't think I would recommend going here just to shop around, but if you have a specific destination in the mall in mind, go for it.

I've been a resident of Indianapolis my entire life. I remember when Washington Square Mall was a…read moreSimon mall. I remember when it was a vibrant, busy mall with a unique design that made it a rather fun place to shop. While one could possibly argue it's always been one of the lesser malls in Indy, for many years it held its own and served Indy's Far-Eastside pretty well. I'd been to Washington Square maybe 3-4 years ago, partly because I wanted to visit the adjacent Target and partly because I was just a little bit curious about a mall that had a reputation for having gone way downhill. What did I find? It was clearly deteriorating, but it still had a little bit of charm to it. It was probably about half full with locally owned businesses, but you couldn't help but wonder if it had any hope of surviving. I was in the area today and wanted to do a little bit of wheeling for exercise. I figured "Why not check out the mall?" Oy vey. Washington Square Mall is officially a dump. I mean it. Seriously. There's officially no legit reason to ever go near it, despite the fact that a handful of national chains continue to keep their shops open including Target (though the entrance from the mall is now closed), Burlington Coat Factory (I'd check the coats for lice here), Bed, Bath & Beyond (It's more like Bed, Bath, & Be Careful), and Victoria's Secret (The Secret is shame and low self-esteem). I believe there may be a Dick's Sporting Goods in here, though it may have actually closed. Truthfully, it was hard to tell with the handful of customers who seemed to be more meandering about than actually shopping. The vast majority of the stores seem to either be variations of nail salons, hair styling, small gift shops, a handful of ethnic restaurants, and at least a couple churches including longtime mall establishment Movie Theater Church. There are at least a couple of entire wings that seem to be shut down, though in some cases it's simply true that the stores open for select hours such as evenings only or weekends only. Judging from the complete lack of customers, the notion of being open 40 hours a week here is kind of silly. While this mall has experienced crime, fairly regularly, the truth is I never actually felt unsafe except for one particularly unusual wing of the mall where almost everything was closed and people kept coming out of one particular spot. They didn't bother me. I didn't bother them. However, it's also worth noting that the lighting in the mall is haphazard at best, the automated doors are in disrepair, any notion of decor has gone way out the window (much worse than Eastgate before it finally closed), and, at the risk of coming off the wrong way, at least 2/3 of these stores gave off the kind of aura that made you think better than using a credit card because you weren't quite sure who would end up with the numbers. Unfair? Perhaps, but the vibe was undeniable. The truth is that I love dives. I live in a rough area. I'm not hesitant to go anywhere, but I truly can't fathom a reason I will now ever go back to this run down retail outlet that is in serious, and I'd dare say unsafe, disrepair from the parking lot to the hallways to a good majority of the stores. You know how you kind of laugh at the Segway riding, completely unarmed mall cops in other malls? At Washington Square, mall security is packin' (but actually rather friendly!). The Far Eastside seriously needs this mall to work or to give way to some sort of different retail outlet. As is? For the handful of stores you might like, it's worth driving out of your way to go to safer, cleaner, and more customer friendly locations in other parts of the city.

We did NOT have a good experience at this Eyeglass World. My teen broke his glasses late Friday…read morenight. So I figured I would try to get him in somewhere Saturday morning. I arrived at Eyeglass World at 9:03 as they open at 9. Realizing without an appointment we would have to wait and that is okay. So we weren't seen until 11:10 which is much longer than I expected. Still okay. Our transaction was completed by Travis the General Manager. Travis as well as Dr. Long made the statement that I may have glasses that day but no promises. After speaking with Travis he said Saturday or Monday. Travis did say the transition machine was down and the glasses would have to go to North store for coating. He said they would call. So about 3:30 pm Monday i still had not heard anything. I called spoke to Travis again. He advised that the part to fix their machine was in and he will work on getting glasses completed. He advised the glasses should be ready on Tuesday if sooner he will call. I got home yesterday evening and received a voicemail from Mary Beth advising glasses would be ready Tuesday. With the expectations set by Eyeglass World I waited until 3:30 pm and called for status. I spoke to a gentleman I believe he said his name was Jamal that was very rude and unprofessional. He placed me hold and came back to the line and said the glasses was sent to North store today. I asked the time frame of completion. He said I don't know we will call you. I explained that was not acceptable. He said I could call later on and speak to the manager. I reminded him that is who i have been talking to. He said well we will call you. I hung up by this point totally frustrated. My mom called Castleton location and they advised they had not received any glasses from this location but would be glad coat the lenses if we brought them up there. TO NO SURPRISE THE GLASSES WAS STILL AT WASHINGTON ST. LOCATION NOT SHIPPED ANYWHERE. I took the glasses myself to Castleton. Ashley General Manager at Castleton was very helpful and professional. Ashley also pointed out that one pair of lenses has a defect. She advised she will notify the other store for them to correct. IF YOU WANT GOOD SERVICE DON'T GO TO EAST WASHINGTON ST.

I can't see how this store is still open. It's the neighborhood that's bringing it down. I would…read morehate to be the manager of this store because there's only so much you can do. There is product all over the floor like someone just went through mad and started knocking stuff down. It's like a tornado went through this store. They may even need to have a sign that saying children under the age of 21 should need an adult. The restrooms were horrible and my wife said she decided to hold it until she got home which is the first time I heard her say that and she's missing her gallbladder. We'll just take the drive and go to the one in Fishers.

I went to the music section to the kpop albums. And some of the packaging was open and the…read moreinclusions that come in the album was missing there was like a few open and 2 were fully out of packaging. And when I opened my enhypen album everything was missing so the poster the photocards etc. And on the target app for this store it showed things were in stock when it definitely was not. And it was very disappointing.

This place is so cool! It has been completely gutted and renovated for small business owners to…read morehave reasonable space at good prices. There is a barber shop, nail salon, two photography studios, a cereal bar!, a Mexican bakery, a few part supply stores, some clothing apparels, including some awesome 90's clothes, and a cbd oil store! The energy is connective, excited, and the vendors feel like a community. It makes me want a space there!

I love this store. Lately they have had plenty of cashiers, they keep merchandise on the floor and…read morethey are always friendly. I'm probably here once a week browsing and there is always new product in the store. I usually find pretty good deals.

Stopped in for a pair of basketball ball shorts and left with the store, lol…read more Customer service was nice as well as associates were kind and the lines were moving. Clean and well organized. I found everything I wasn't looking for.

Bought an item. The contents of the package did not match what was listed and they refuse to do…read morereturns. I get not doing returns for stuff that gets used but I tried to return it 10 mins after I bought it. They also sell out of date food items.

I visited this store once and will never return. Items were strewn all over the shelves and…read morefloors. Many opened packages, stained items were selling at close to full retail prices. Why would I want to buy a baby blanket with obvious stains on it? Why would I want to buy anything that had been laying on the floor with dirty footprints on it? There were far too many damaged/dirty items on "sale" that made me reconsider purchasing anything at this store. I went there once, and that was it for me. I miss Big Lots. It may have been a little cluttered at times, but at least it was clean.