Wow, wow, wow…read more... What a place. It was like staying at a museum instead of a hotel. The name fits the place outstandingly. Ample rooms, with some of the best beds ever, not the ones that kick you out of it in the middle of the night, nope, this ones you are going to have a hard time to get up because of comfort. All lining and towels is embroidered with the name of the hotel in gold. Very classy. In the room all furniture is antique, elegant, makes one feel important and being part of history. A fridge provides comfort and an over the head a/c unit fresh while at the room. Large windows that show the magnificent plaza in front. To sad that there is no access to the balcony, but it is an understandable security measure. The hotel itself has a gallery of high fashion, an antique store very unique and an outside restaurant. Service was outstanding at all level, lobby employees, one even came outside to shake my hand. The room ladies leave the room neat, you can tell there is care in there work, and the bellboy Santos is a shining star there. A formidable experience. When in Mérida stay at the oldest, and historic, hotel in town, with the most efficient service.

This seems a new hotel in the area. We stayed here for two nights and we like it. They have a pool…read morethat you can enjoy if you dont want to be at the ocean coz it usually gets crowded in the area when their is a cruise ship that stops at the port. They have the ameneties you need. I like that they have a mini wash area at their entrance for your feet after you swim in the ocean.The staffs are friendly but not all of them can speak English. The only thing is their beds' foams are not thick enough so its not that easy to sleep.

Nicest hotel on the beach. Booked for a week. Stayed for five weeks…read moreSpacious suites with full fridge. Maid service is excellent and WiFi strong for most of the time Very noisy at night on Friday and Saturday nights. Beds not too comfortable but location is excellent

Another gorgeous boutique hotel in Merida!! I was there a few weeks ago and since they were…read moreremodeling their "normal" hotel, I got upgraded to their "VIP" hotel which is right next door. The moment you walk in, there is so much peace and tranquility even though on the main road (calle 62) there is a lot of noise with just the cars driving by. The VIP hotel only has 6 suites however we still had an outdoor swimming pool with lounge chairs. The rooms are quite spacious, clean, and comfortable. The super tall ceilings and decor of the hotel truly transport you back to the hacienda days in Mexico. I did partake on ordering drinks poolside since its so hot/humid out there so thats also an option. I didn't see many other guests there since people are usually out on their tours or walking around getting familiar with the city. The concierge are super helpful providing ideas/suggestions on things to do or would recommend places if you ask. One day it was raining and they brought me an umbrella to me right before I walked out for a tour. I would recommend adding a small fridge to the room just so guests can store water. This is a boutique hotel you definitely want to enjoy their well maintained facilities and take advantage of everything offered.

Beautiful boutique hotel with an amazing staff! The accommodations are clean, comfortable and…read moreaesthetically pleasing. The staff goes above and beyond to ensure their guests are well fed, happy and taken care of. The property is absolutely gorgeous and the pool rocks! Absolutely coming back!

This place is so cool it's ridiculous. I'm never sure why there aren't more guests but having the…read morestaff working almost for yourself alone is part of the charm. The crazy thing about this particular one of the haciendas is that the food is also world class. Pro tip: don't miss the steam engine and note that the boiler is being lifted out of the old boiler room by the tree that grew under it. The boiler is so big that your mind might miss what it's really going on with it.

This review is basically for the property itself as the staff works hard and is trying. 5 stars for…read moreJenny the concierge who helps pre getting there with transportation and spa reservations!! Calling itself "luxury" is a stretch. If you want the vibe go for a meal and view of the pool... tho it's not exactly the easiest place to get to. The road off the highway is rough and full of potholes. The restaurant is good however and the staff is friendly. The pork tacos are delicious. The place tho is odd. I'm not sure about the other Haciendas but this one could use a LOT of TLC. There are so many open spaces they could make way more interesting with landscaping, seating areas, and at minimum some lightening. There are a ton of very old areas... unused, and that's really the only thing to do to walk around and wonder what is all this old stuff for? But no context is offered, no history, unless you do the tour. It's frankly quite bizarre. If you want to completely disappear and feel a little rustic, and know you basically have your room, the restaurant facing the pool, and seating area facing big empty entrance to hang at - than ok, but I wouldn't necessarily call it tranquil and definitely not luxurious. The pool was dirty on one side, I never Saw one person in it, the hot tub was not hot, and we tried to walk to the secret cenote but there wasn't signage and ended up in a loop back to hotel. The spa service was top notch, absolutely 5*, thank you Fatima! It was in a room not in the cenote that gets advertised, as we were told right now there can be lots of bugs and even rats! The bedroom suite was huge with a hammock and an outside bath they filled for us that was lovely, the living room was pretty barren, they can use some art. The bed is comfortable I slept great. If you have kids please for the love of God don't come here. I cannot imagine how you would survive. We saw so many kids and cannot imagine what they possibly do with them at this property. If you are a writer and just need to go hide and write for a few days in the jungle then this could work. Otherwise I would not recommend. I'm Pretty open and flexible and have stayed many places... I just can't in good conscience tell people to go to this particular Hacienda unless it's for a specific reason.

Beautiful boutique hotel steps away from the cathedral with lots of shopping, restaurants and…read morebusinesses nearby . They didn't have meals only breakfast and drinks . The pool area is tiny but gorgeous

Lovely 4 star historic hotel with 5 star staff. Everyone was so incredibly accommodating and…read morehousekeeping was quick to tidy up our room with charming touches. Food only ok but beds are comfortable, hotel is quiet, and the location is in the heart of the city. A great choice!

From Chicago, first time at HX today. Here are some thoughts:…read more -We bought a day pass, which gives you access to the pool all day plus 600 pesos toward food and drinks. -The heated pool is beautiful, and our 1.5 year old grandson loved it. -We came on a Sunday and it was not crowded, only a handful of other people at the pool. -The service from the wait staff was excellent, very friendly, but the kitchen was below average. -Overall, cool experience, but not worth the price of admission.

My husband and I stayed at Hacienda Xcanatún due to our friends getting married at the resort. It…read morewas a very nice location roughly 20 minutes outside of downtown Merida, and 20 minutes from the beach. Visiting at the end of March, meant the weather was extremely hot (close to 100 degrees Fahrenheit each day) and very humid. Keep in mind the weather and amount of mosquitos (there were a TON) when planning your trip! The service and speed at which food came out at the restaurant was quite slow, but we visited during the off season, so they seemed to have been short staffed. During the week you can order from a full breakfast menu, but during the weekend they just have a buffet. Even though the service was very slow, the wait staff were still extremely nice, helpful, and willing to provide recommendations for places to visit in the area. There are three total pools on the property, including one large heated, olympic sized pool, and two smaller unheated pools. There is a good sized gym with modern equipment, as well as a tranquil spa on site where you can get everything from facials, to massages, to body scrubs. They offer daily activities such as yoga, meditation (both at an additional charge), and even a chance to feed the local and quite adorable animals living on the property called coatis. Our room was stunning, with extremely high ceilings, an expansive bathroom with separate shower, an extra large balcony, and even an outdoor bathtub! We loved it! The wedding that took place on the property, was absolutely beautiful and had everything from a exquisite dinner table set up with twinkling lights and lanterns, to fireworks, to even a massive dance floor and raised DJ booth. Overall, we had a wonderful experience and would definitely recommend Hacienda Xcanatún to anyone planning to visit Merida!!

It was nice. Great location-very close to the main plaza. We got the room that had three beds and a…read morefull kitchenette. It was called La Perla. The staff was very friendly and helpful. The pool is nice and the facilities are great. The included breakfast was exceptional, but it did take a long time. There was also secure parking, which was nice.

We loved this hotel. Hard to locate, the sign is very small and it's hidden behind a courtyard…read morewall, but once inside very nice and cozy. Very affordable. The room was great. We had a kitchenette and an outdoor terrace with hammocks. A perfect location for exploring the city. It's not a 5 star resort, but perfectly nice, clean and inviting. We recommend!

This was a good hotel to stay at for our Uxmal adventure. Very near the Uxmal pyramid with a…read morewalking path directly from the hotel. Our room was clean and the food was good. The hotel has a 60s mid-century modern feel, but in the middle of the jungle. Nice pool in the back with a view of the jungle. Quiet and serene. Recommend.

They are practicing Mexican Gas Station Scam. We were relatively excited while we booked on Hotel…read moreUxmal Resort Maya, the rate was good, and it was "Pay on arrival" booking, very friendly. However, one day before our arrival, The hotel message us "due to credit card issue" they canceled our "Pay on arrival" reservation. We were driving through Yucatán jungle, no good internet bandwidth and phone connection, Expedia asking us to call hotel direct, however, 10:30, 11:00 am, no one answering the phone at hotel. " If you wish to stay with us, please book it again." They message us. Out of panicking, we try to book the Hotel again the first moment we have better WiFi available. But the rate is higher, and it is a prepaid model. And it went through with the same credit card we have with Expedia. We called Expedia on 7:30 that night, no manager available. They ask us to call back tomorrow morning. Second day morning, we called again and hotel told us the "canceled reservation" was never canceled. But the second "prepaid" reservation is " not refundable." For us, it is doesn't make sense the same credit was not good at "Pay on arrival" reservation but has no problem at "Prepaid" reservation. We spent total 9 hours try to reason with the Hotel, no manager on site even on 4:30 pm when we checked-in. The room is totally a disaster. Room with good view has no WiFi, the room with WiFi we don't want to go. Restaurant had no light turned on, weaving chairs inside the room with 2x10 inches holes. ( Meaningless for Covid-19 measures.) Bathroom still with previous guess's hair gel or some sort of. We called the Expedia again and asking for full refund since the room is just horrible, none of their solution we want to accept. Hotel promised " Marianne will call you back and give you a satisfied answer. " Well, 3 weeks past, we still hear nothing. At the end, we fled the horrible place, drove another 3 miles down to the Uxmal Archeology site, stayed with Mayaland affiliated hotel, with 4-5 stars setting, and the same price the horrible Resort Maya tried to charge us.

I've been here twice and have really enjoyed myself at the Hotel Reef Yucatan. The server Elias…read morewas phenomenal bring us drinks all day - even when we did not ask for them, he knew what we wanted and was quick to deliver them to us. Nice pool, restaurant and beach.

We went here for a few hours as an excursion while we were on our cruise. The place is beautiful…read moreand I plan to post some photos that I took. The hotel is gorgeous. The beaches are mostly crushed seashells and I had fun walking up and down searching for large seashells to take home. Fluffy was our guide and he kept everyone busy around the pool with games and music after we arrived. He also gave us lots of info as we drove on the bus to the location. Progresso is an area that seems to just now be becoming a tourist type area. So the hotel is new and still had construction going on around it. It seems there is more and more being built in the area as well. The food that was served on the bar was ok, but nothing special. It could be improved on. The drinks were great though! The only big drawback is that if you are going from the Carnival Cruise docks, it was an hour drive to get here. But it's beautiful and you get to see some gorgeous homes on your way there.

Visited this place today with my girlfriend and has such an amazing experience. Issac was extremely…read moreknowledgeable and the experience took us through three separate baths with a neck and shoulder massage in the middle. This was such a unique experience I would highly recommend for anyone visiting the area.

This was an amazing experience. I booked on Airbnb and somehow talked my husband into doing this…read morewith me. Very unique experience and we felt amazing afterwards. Highly recommend!