OMG, best experience EVER!!! do not listen to ANYONE else, they are all super mean. This was the…read morebest hotel ever! We got to meet the manager guy and he was SUPER nice. The bathtub/ shower is AMAZING, and the beds are VERY a comfy, and the hotel is very old but they keep it in PERFECT CONDITION AND PERFECT SHAPE! i can't say more, this is just the best. The hotel looks like it was made YESTERDAY. NEVER LISTEN TO ANYONE ELSE THEY ARE VERY MEAN KARENS THIS IS THE BEST!!!!

Bountiful Breakfast Exquisitely Prepared The best value is…read moreto go with the breakfast special which included chaya, grapefruit and other juices, coffee, entree, fresh fruit plate including mango and papaya, with yogurt and granola. The entrees were delicious. We came back 2 days in a row as it was so good. The breakfast was so filling we didn't need lunch. The view of fountain and balcony with the many palm trees and plants in courtyard was gorgeous.

Very nice hotel with clean, spacious rooms, a great location within a shopping center, comfortable…read morebed, and great service. This hotel is located within the Uptown Plaza which has a Walmart, many shops, restaurants (TGIF, Vips, La Casa de los Abuelos, Starbucks), plenty of secure parking, and very near a huge mall. Very walkable. The check-in was easy. Service was friendly and excellent. My room was spacious, clean, comfortable, had plenty of electrical outlets, black-out curtains, great views of the city, and equipped with drawers, a closet, ironing board with iron, coffee kit, pleasant lighting, TV with cable, mini fridge, and room safe. The bathroom was nice with a rain shower, sink, close-up mirror (scary!), and standard soaps, shampoo, towels, etc. I did have two issues with the bathroom: 1. The exhaust vent did not work (not a huge deal, but steam from the shower would cloud the mirror. More importantly, 2. The toilet is made to minimize water use, so if you deposit more than liquid, it would not flush. I had to fill the trash can with water from the sink to get it to flush. That was an annoyance. The hotel amenities include a small pool (nice to cool off, but no real swimming), a gym (which I did not see), a bar, and an excellent hot breakfast buffet. There is great security. When you enter from the mall and get to the elevator, you can only press L to access the lobby unless you are checked in and use your card-key. If you have your room key, scan it, and the elevator will recognize it and automatically select the floor of your room. You can only access the lobby or your room floor. So people can not just walk in and access floors where guests are without a key. Prices are moderate, lower than what you would pay for an equivalent hotel in the USA. If you need to get around, there are Ubers and taxis. I would definitely stay there again.

A fresh-feeling HGI location attached to a small mall. Pleasant experience for a 1-night stay…read more There's an airy foyer and large outdoor deck (with a small pool) overlooking the city, with views of Monumento a las Haciendas. Staff were friendly & helpful. Breakfast at the restaurant isn't fancy but is substantial. The location is a bit far from anything else in Merida. The entrance is inside the mall. Dedicated parking is a bit limited but is very close to the entrance. There's additional shared parking. Other than a walmart, the mall shopping options are limited but there are several local restaurants and an outside-entrance Starbucks that keeps late hours. Quibbles: the room only had one hand towel, no washcloths. The fitness center is pretty minimal, with no mats for floor work. Internet felt a bit slow / disconnected sporadically (not great if you're working, but pretty common in hotels). Despite those few quibbles, this is a well-priced, solid offering and I'd stay here again.

We are obsessed with this hotel in Mérida. The outside blue facade hides a serene central courtyard…read morethat all the rooms face. Every morning you can get a delicious freshly prepared breakfast served to you out there and listen to the calming noise of the water fountain. The rooms are richly appointed (we always stay in the Mejorada) and well-kept. Service is excellent--they wait outside for you to arrive back every night to let you in! This is really a stellar experience and a great place to stay and experience one of North America's best cities.

My husband and I stayed at Casa Azul five years ago for our honeymoon and it was so amazing, we…read moredecided to return for our 5-year anniversary! This is an absolutely beautiful property with impeccable service. So many nice little touches like welcome drinks on arrival, little chichen it's shaped chocolates on your pillow at night with a special message, organic shower products made with Mayan honey, and of course their incredible breakfast service. At night, there is always someone waiting at the gate to let you in no matter what the tine. We stayed in the Mejorada room with is gorgeous with high ceilings and a jetted tub. Although Casa Azul has its traditional charm, it's definitely upgraded and renovated enough to provide modern conveniences. The air condition was very good, plenty of outlets to charge things, etc. Breakfast service is the standout and often was one of the best meals of our trip. Their chilaquiles is especially incredible but you can't go wrong with any choice. Raul provided exceptional service and also accommodated a speedier service one day when we had a tour to catch earlier in the morning. Luna in the office was always super helpful to answer our questions and give us tips. Location-wise, it's steps away from el Paseo Mantejo and we felt very comfortable walking at night to and from our hotel from the center. Casa Azul cannot be missed!

Como lo dice el nombre, Viva Merida! :D haha…read more So my bf and i were so excited to be visiting Merida for the first time but we also knew we had a long flight, so wanted a good place to rest. After checking out so many options we decided to wing it on this boutique hotel because we liked the architecture from the photos, and we read the breakfast was good (which is a must for us lol) So that day we landed and got a lil nervous because our taxi driver hadn't heard of it before, but once we drove close we noticed it was just as described, right in the middle of the historic center (awesome location!!). While i was finishing the check-in, my bf pointed out there was a huge glass door in an area that was different from the pics. But then, we were escorted to our rooms, we crossed that door and OMG! We were surrounded by beautiful colonial architecture with perfectly matched art and decor, and our favorite part: the inside patio, where we got to enjoy the weather while having a gorgeous peep of the sky during breakfast. Speaking of which, it was delicious! It's included on the room rate and it's a la carte, you can choose the night before so it's ready when you wake up. Loved the room, bed was comfy, ac worked perfectly, water bottles included, had a safe, nice couch area, pretty bathroom. Keep in mond the bathroom is upstairs, we had no issue but just as reminder lol The location is perfect. It's right on Calle 59, so it's within walking distance of the major historic places, restaurants, parks, museums, etc. Closest park is Santiago, there is a grocery store, oxxo, restaurant, spa and cinema around that one. A few doors down from the hotel there is an Atypico taco place that one of staff girls recommended, so good! Staff and service was excellent! Everyone was so nice and professional and helped with anything we needed. We also requested information about tours, and they booked for us in Kuxtal Tours. Honestly it didn't compare to the other ones we did, they were archeologists, very professional and knowledgable. Oh and last but not least, there is bar service at night so you can relax and get your drink on after a long day of walking around this beautiful city! So what is not to love about Viva Merida Boutique Hotel? I had an awesome stay and would definitely come back!

great place for lunch , service was very good and food tasteful, The dessert was super fresh and…read moredelicious. I would have appreciated a menu with a little bit better organization. however then made the effort to make it Spanish and english

Another gorgeous boutique hotel in Merida!! I was there a few weeks ago and since they were…read moreremodeling their "normal" hotel, I got upgraded to their "VIP" hotel which is right next door. The moment you walk in, there is so much peace and tranquility even though on the main road (calle 62) there is a lot of noise with just the cars driving by. The VIP hotel only has 6 suites however we still had an outdoor swimming pool with lounge chairs. The rooms are quite spacious, clean, and comfortable. The super tall ceilings and decor of the hotel truly transport you back to the hacienda days in Mexico. I did partake on ordering drinks poolside since its so hot/humid out there so thats also an option. I didn't see many other guests there since people are usually out on their tours or walking around getting familiar with the city. The concierge are super helpful providing ideas/suggestions on things to do or would recommend places if you ask. One day it was raining and they brought me an umbrella to me right before I walked out for a tour. I would recommend adding a small fridge to the room just so guests can store water. This is a boutique hotel you definitely want to enjoy their well maintained facilities and take advantage of everything offered.

Beautiful boutique hotel with an amazing staff! The accommodations are clean, comfortable and…read moreaesthetically pleasing. The staff goes above and beyond to ensure their guests are well fed, happy and taken care of. The property is absolutely gorgeous and the pool rocks! Absolutely coming back!

Excellent property and fairly inexpensive compared to other Bonvoy properties. New construction and…read moreabout a year old. Everything is new and even the standard rooms are pretty huge. As per all Residence Inn Properties free hot breakfast in the morning. Huge rooftop deck with awesome views of the cities with a bar and swimming pool. Not that walkable if that's important to you, but we'd definitely stay here again if coming to Merida!

Safe, clean, excellent staff and reasonable priceread more

We recently stayed here for a week and were pleasantly surprised. It is a small boutique hotel…read moreoverflowing with hospitality. Seriously, the staff was amazing! Considerate, friendly, and helpful-- we were offered umbrellas for our walk, had amazing (free) breakfast, had a taxi called for us when we were leaving, and sent off with a surprise boxed lunch. The hotel was clean and the rooms were great. It is a quiet place and we very much enjoyed the experience. Couldn't have asked for a better lodging experience!

Set in a small dining room with wonderful ambiance we so enjoyed the presentation and taste of our…read moredishes, while watching the chef prepare in the background. Favorite meal in Merida, highly recommend.

This is a great place for the price we payed, the rooms are very comfy, the restroom is clean and…read morethe beds are comfortable; and all this for just 650 pesos!! This is such a great deal if you are thinking on stay here for a night or two, this is definitely the place to go. There's a bar and a spa in the hotel, the spa is included on your reservation and is fantastic!! I highly recommend this place is cheap and great.

What a disappointing stay. My wife and I have been to the breakfast buffet at the Conquistador…read morehotel many times and enjoyed it; the restaurant and lobby are spotless and very modern; based upon our experience with the buffet we booked a short stay at the Conquistador. While the lobby is clean and modern, the rooms are not in good repair and the rooms had no refrigerator or microwave. The first room had the tissue paper cover that rusted off and had fallen into the bathroom sink, several pieces of the furniture were in bad condition, and the water in the tub would not drain. After staying the night we asked for a new room where we found the AC was not working and the sheets were blood stained! We left immediately and found another hotel. This is totally unacceptable for any hotel, much less for a hotel of this cost that is supposed to be a high end hotel. In my opinion, the Conquistador hotel is like a shady lady in a dark bar, it looks good on the surface, but beware of the reality. Once the makeup is removed, the false eyelashes come off, the wig falls off, the dentures come out and the girdle releases the load, you see the actual product and it isn't pretty! Avoid this hotel, I would not return at half of the cost.

This hotel provided what we needed: a place to stay that was close to the airport…read more We had an early flight the next day and didn't want to complicate our morning by staying more in the center of town. However, I can't say I would've wanted to stay here much longer than for our purposes. 1. If you're looking to see Merida, this is pretty darn far from the areas you'll want to explore (about a 10 minute Uber from the Centro); it's mostly surrounded by commercial businesses, and a busy road. 2. Amenities-wise, it's not the best. Our wifi wouldn't connect for like 1/2 hour, our TV didn't have streaming capabilities (and its cable option was static-y and difficult to surf). Also they gave no soap in the bathroom and the shower head spurted water in weird directions. However, we had dinner there which was pretty good, I got the dedos de queso (cause I have the "refined palette" of a 5 year old) and my partner got nachos without the meat addition (because they're vegetarian). The service staff was very sweet and attentive. And so were the staff at the front desk. Overall, I'd say- it's a solid last-night-place-to-stay for its distance to the airport. Nothing fancy.

esta bn pero algo viejo y aceptablemente limpio además el servicio es muyyy bueno y amigableread more