Every time I come to this location, I understand why they are rated a top shop! They work quickly…read moreand efficiently. I would say on a day where you can pull right in you can expect to only be there about 15-20 for an oil change. I have never had an employee that wasn't friendly or knew what they were talking about.

For the one who thinks that valvoline is a good company i will not use or recomend thios location…read moreor any other location as i have gone to this location to get a oil change very bad decisions on 7/20/2025 i have gone to a other oil chage no names and i was ask who have done my oil chage i did told them was valvoline done the job to found out they "* DRAIN PLUG WAS CROSS THREADED FROM PREVIOUS PLACE THE OIL WAS CHANGED, THERE ARE BARELY ANY THREADS LEFT IN THE OIL PAN i have file a claim with the company and with in 2 mis they say sorry your claim is deline for unknow reson the staff from this location is not very nice they are rude as fuck with the most hate full to you i will not use this company at all im in the process to take this to court to make them pay for the damages they have done now it time to stand in the frion todf there shop to hold up a sign to lety other know hwta kind of comy they are POS

WARNING!!!! Do not go there. They aired up my tires and loosen my valve core while i was there for…read morean oil change. The tire lost all air and it ruined my tire. The manager ERIC refused to take responsibility for there actions. They also changed my air filter and unplugged something in the process. My engine light came on, my fan wouldn't go off and cruise control wouldn't work. I had to take it back and they had to plug it back in.

Idiocracy runs this facility. They stripped my mom's drain bolt. I put an oversized in and told her…read morethey need to replace her pan. So I had a fresh oil change when I did that. Well all they did was the exact thing I did and trashed a good oil change but this one was on the house! So another temporary bandage and waisted my better oil! Just don't go here and find someone who will guarantee their work!

I first came here for an oil change because the jiffy lube near my house recommended almost $400 of…read moreextra work that I knew I didn't need. I've now gotten 3 oil changes here and some minor work done. They are honest, kind and efficient. If there is extra work needed, they show you what they can and present options. I never feel like they're trying to pull one over on me or talk down to me for being a woman. I now schedule my oil changes and maintenance on days when I'll be in Independence (I live near Plaza in kcmo). Thank you for being somewhere I can trust!

Best shop in Independence MO and Kansas City area bar none. Top notch mechanics with best service…read more Thank you all for all you do! E. K.

started on 10/7/25 companed about my brake pedeal going to the FLOOR. Well they ex-ploded my…read moreanti-lock brake module ,then was very rude NO im sorry,just get a tow truck and take your car. Well the part is not AVAILABLE unless i can find a USED part,the car has 63,137 miles on it - - - -but NO brakes NOW THANKS TO THERE LAME REPAIR work. VERY POOR CUSTOMER SERVICE AND PEOPE WITH BAD ATTITUD'S im a 77year old male,and never was i treated like THIS by a Business...... would NEVER RECOMMMEND THEM!!!!

Called them on a Saturday about noon when they closed at 2. I was in a real pinch with a flat,…read moreshredded rear tire. They told me to come on up and they'd get me in. No drama and total pros. Took great care of me. When done mounting the new tire, the tech took a moment to wipe clean the wheel. Nice touch.

Stopped in with a 'road hazard' repair on a tire (03/21/23 @ 5:15pm). Appeared to had tweaked the…read morerim slightly so we held off on a replacement tire till I can have the rim examined by a wheel shop. The guys did a fantastic job with my PITA 265/35/18 on a 18x9 Mercedes AMG rim, no scuffs or scratches even though that low profile tire put up a fight. Awesome job guys!!! Update: 03/28/23 ordered new tires from Walmart.com and having them installed by TLE at this location, they did fantastic work a week earlier with no scratches to the rim I trust them with the other 3.

They don't answer the phone. The line was ringing for a longgggg time and I was placed on hold…read moremultiple times. When they did answer, the tone of the rep was condescending. The answering service picked up and translated that they were too busy. If possible use a different auto care center.

J.P. and his crew are awesome! Super knowledgeable AND they're going to keep it real with you…read morewhether it's good or bad. I see a lot of reviews from a while back that are kinda bad but yall should really give this new crew a chance!

JP was super friendly answered all of our questions. Got us in and out with an oil change and this…read morewas our 2nd time coming and we will definitely be back

According to OnStar, my oil level was at 19%. I pulled in and told the manager I needed an oil…read morechange. I'm a 76-year-old woman and don't know the first thing about cars. They could have changed my oil and I wouldn't have known any better, but the manager told me my oil looked fine and I could go another 3,000 miles. They topped off all my fluids and checked my tires. There was no charge. I thanked them for their honesty. Truly made my day!

They took 30 min to do a oil change, just standing around talking we came sat 10am hoping to get it…read moredone quickly and were let down. We will not be returning or recommending this location.

My car was stuttering and hesitating on startup. The folks at Express Oil Change identified the…read moreproblem and provided me with the right services to fix my car up as good as new at an affordable price. Thanks so much for all the work and care for my vehicle. I appreciate the friendly atmosphere and the check-ins to let me know what was going on with my car. I will definitely be back for oil changes and other repairs.

Had my tires replaced for over $900 and the tire pressure light was on immediately when I got in…read morethe car. Drove the car back and asked them to put air in the tires and they did. For some reason the back left tire was only 23 PSI as they put air back in the brand new tire (red flag). Then I drove home and just hours later the back tire was completely flat. Then I had to get the car back to the shop (for the third time) and have them fix the issue they caused. They had to replace the valve stem because they messed it up and it was leaking. Then I got the car back and within the first day the TPMS light came on and never shut off, so I had to take a fourth trip to the shop. They refused to fix the sensor and said the sensor battery must have just died (coincidentally) right after. They were going to charge me $150 for yet another one of their mistakes. I've paid this shop thousands of dollars over the years and this is how they treat their repeat customers. Stay away from this shop. Sloppy work and poor customer service.

Super nice and helpful! I had a flat tire and they were able to get me in and out without an…read moreappointment.

had a nail hole in a tire stopped in w my son and handed em the keys. After a friendly smile and…read moreexchange of keys they told me it was done after an hour and proceeded to give me a bill of almost 50$! make sure to ask what they are doing and how much bc they had claimed to balance them and other things they did not do and just kept adding to my bill in order to get car back . NEVER GO HERE! Or be clear about " I just want my tire hole fixed. typical scammy car place and terrible service but will exceed your request and hold your vehicle hostage in order to leave .. Big O tires have done a tire plug for free but this was closer z completely just a scammy rip off car place .. they were empty and not busy for a reason . I hate this place and how they operate .. avoid if possible . terrible business model and service all the way around . not to mention they lost my keys left my doors unlocked etc . just trash if I could leave negative stats I would . worst tire place I we we been .. go to robo tire or anywhere first

Honest and friendly auto repair center. We lost our AC traveling from Houston to KC. Terry…read moreaccepted our last minute appointment, diagnosed the problem, and booked a warranty repair at a KC Jeep dealership prior to my return trip home. Probably the best customer service that I've ever encountered.

From the owner: Brake, AC & Complete Auto Repair Specials! ❄️…read more Are your brakes squeaking or your AC not keeping you cool? Trust our family‑owned, locally owned auto repair shop for dependable brake service, fast, reliable AC repairs, and complete auto care you can trust. Transparent pricing We stand behind our work and offer one of the best warranties in the industry