Took My BMW X3 in for service to have the Timing Chain Replaced, Timing Chain Gears, Timing Chain…read moreOil Pump Gears, and tensioners, Oil Change. I went with German Auto Service again for repair work as they came in under dealership pricing. The dealer wanted $3400 for this repair plus tax. Graf, the owner quoted me out $1900 plus tax which ended up just at $2045 saving me $1700. Based on his previous work he'd done for me this would have been the biggest job he'd done for me yet engine wise! The parts needed to be special ordered and I made my appointment a week in advance. The dealership had already confirmed this needed to be completed and I prepaid for most of the work not a demand of his but something I like to do so I don't spend the money and end up charging it. So I figured he would have ordered most of the parts needed and made sure he had everything. Apparently there is a special part part to make sure the chains are too dead center and that part took some special ordering and didn't arrive for almost 2 weeks due to the thanksgiving holiday. Other than some unfortunate timing delays everything went off without a hitch and now I don't hear that awful chainsaw sound and I'm confident the vehicle will run smoothly without Timing chain issues for years to come with regular maintenance. The very next next week I was back in here with my other Car getting my blower motor fixed. I thought it would take the day or a couple to get the part but to my shock and surprise Graf had the parts in stock and was able to fix my car quick and easy! It was expensive for the parts but his labor is very reasonable for German repair work. Love Love Love this place.

Had our son's Volvo V70 worked on. From the initial phone call inquiring about service to the…read moredelivery of the car, I could not be more pleased with every person at the shop. We were always kept up to date on parts, time lines, progress, and pricing. It was a great experience and I would encourage anyone needing a foreign car worked on to see German Auto Service. Professional, clean, honest, and it is no wonder they are as busy as they are. We are customers for life!

Fair price with great service…read more...................................................................................................................................................................

They did an amazing job replacing my son in laws transmission. It was reasonable compared to other…read morequotes and the work was completed within 48 hours.

Russel and his team are timely and informative! They heard my concerns, found the problem, and…read morefixed it + gave me advice to avoid similar issues in the future.

If you are a woman, DO NOT COME HERE! The owner took advantage of my desperation of me needing my…read morecar fixed. The owner overcharged me and told me that it was at his discretion to do so. I was quoted one price by the head repairman (who runs the shop when the owner is out) prior to working on my car. After the work was done, I was quoted a new price by the owner which was almost $300 more. Not only was I overcharged for labor I did not approve to be done on my car prior, they also broke a valve on my engine. Instead of notifying me about it and fixing what they broke, they decided to GLUE the hose over the broken valve hole with a silicone adhesive. This of course wore off over time and caused my car to break down only 4 months later! They are the only shop to EVER do work on my engine/spark plugs prior to my car breaking down again 4 months later for the very reason they overcharged me to fix! To overcharge me, speak to me condescendingly, and to break something without properly fixing it is such a horrible way to run a business.

Good mechanics and GREAT service! Moved here 4 years ago, and finally found a mechanic that I will…read morego back to!!! Recently needed the fuel pump on my late fathers 23 year old truck replaced. April and her staff did an excellent job with calls to give me an estimate, confirm diagnosis, search alternative suppliers to lower cost, estimate when work would be done etc. They are friendly, efficient and COMPETENT! The work was finished sooner than promised, cost was less than the original estimate (and less than other shops estimates), and best of all the truck ran great from the start! (no need to take it back to fix the fix.) A remarkably painless.... dare I say pleasurable customer experience........ and at auto repair shop! Incredible!! I have found my go-to guys! Jim Alpi

I updated my previous review; Customer service remains top tier but the pricing here is much more…read morethan other service shops; I was able to save almost $900 total from everything quoted just by not going through them

I called same day for a car inspection and they were able to get me in 2 hours later. I showed up…read moreand immediately they took my keys and did the inspection. I'm not sure if this is an everyday occurrence but I was very pleased with the polite service and the quick work! In an out with a passed inspection within 15 minutes. I would definitely recommend.

If Mike quotes you a low estimate on repairs and you hold him to that quote, he will let your car…read moresit on the lot for weeks.

I've been a mechanic for over 30 years, working on everything from basic maintenance to full engine…read morerebuilds and classic car restorations. I've used Rock Garage for years for simple jobs when I didn't have the time or equipment to do it myself. While their poor communication and slow turnaround have always been frustrating, I stuck with them under the assumption they were honest. Unfortunately, I've come to realize that's not the case, and I can no longer recommend their services. Recently, I took an SUV to them to replace the radiator and fuel pump, providing most of the parts myself. I know the fair cost of parts and labor for these tasks, yet their estimate came in hundreds of dollars higher than expected. I reluctantly agreed just to get it done. When I got the car back, there was a loud noise from the fan belts they had disturbed. Rather than complain, I fixed it myself. A week later, I brought a different SUV for routine drivetrain maintenance--oil changes for the front and rear differentials, transfer case, and transmission. Days passed with no updates, so I called. They claimed to have found a large retainer ring in the transmission oil pan--a part that couldn't logically have made its way there based on the design of this transmission. Dodge models occasionally have issues like this, but my SUV was low-mileage, and this transmission model is known to last 300k+ miles. I told them to complete the work. When I picked up the vehicle, they insisted I pay in cash, claiming I shouldn't take the car out of town because of what they "found." After paying an excessive price for relatively simple work, I discovered their work was poorly done. Both the transmission pan and front differential cover were leaking fluid. Upon inspection, I found bolts inconsistently torqued and an excessive amount of sealant on both pans. Pressed for time before a family trip, I had to take the car to another shop. They discovered the transmission pan had been damaged from being overtightened with an impact gun, causing the seal to fail. The second shop was quick, professional, and priced exactly as I expected. Lastly, I've also had issues with their inspection services. They've lost their license to perform state inspections multiple times and have charged me $40-$50 with excuses about needing to recoup fines from the state. Unfortunately, this pattern of overcharging, subpar work, and questionable practices has made it impossible for me to recommend Rock Garage. I suggest avoiding this shop altogether.

My daughter had repairs done on my car at Rock Garage and I was very pleased with their work. I…read morebought front brake pads that still need to be installed per the contract and plan to get that done soon. Juanita is a great mechanic.

Great couple! Very friendly and affordable! I highly recommend them! I got all the answers I had…read moreexplained to me before doing any work. Oil change same day.

Everytime i take my car here they always get it fixed for half the price of any other shop or the…read moredealer ship. They tell me what could be wrong and only fix what actually needs fixed. This is the only shop i will ever go to now. Good honest people are rare nowadays.