I arrived at my appointment at 9:15 am, right on time. I filled out all of the forms on the app ahead of time so i didnt think there was anything else to be done. I was wrong, i had to fill out the forms over again for some reason. By the time I finished filling out the additional paperwork it was about 9:30. I was seen at 10:45.
During the course of my wait the receptionist and physician were sitting there just talking to each other on how much PTO they have and on how they are clocking in even though they're salaried employees. This conversation was taking place while I was waiting to be seen. I went up and asked how much longer and the receptionist told me that the Dr was in the middle of seeing another patient and refused to ask how much longer even as i explained that i was in a rush to get my child's document for an upcoming emergency trip i was taking because my gpa was in the hospital. The receptionist didn't care and didn't bother asking how much longer and explain the situation.
I went back to waiting and my child's pediatrician called me back when they finally took me. They took so long to see me i was forced to be on the call with my child's pediatrician while being seen and they had the nerve to be impatient and snappy with me because I was on the phone.
I wasn't treated with any empathy or understand, i was just given an excuse on how they were short staffed. Yet they still had 15 mins to talk about pto and clocking in for their shift while testing a patient and another one waiting to be seen. I would never recommend this location and will never come back. read more