I did not leave a review in 2022 when we buried our son, despite the lack of compassion and professionalism we experienced from the staff during an already devastating time. However, after what has happened since then, I feel it is important to share our experience.
We ordered my son's tombstone immediately and paid for it in full, totaling $9,800. The payment was made in two parts: one payment by credit card and one payment in cash. The tombstone was installed less than a year later. Approximately two years after the installation, the tombstone was removed.
When I contacted the company regarding the removal, I was told they had no record of the cash payment. Unfortunately, due to the amount of time that had passed, I no longer had the receipt or documentation for the cash portion of the payment. After going back and forth with them for nearly a year.
In an effort to resolve the matter fairly, I offered to split the difference, I don't understand how the company would've released the tombstone without them making the payment and then to come back two years later. They declined that offer. Ultimately, because they claimed they had no record of the cash payment, I was required to pay that same $4,000 cash portion again, with interest, in order to have my son's tombstone reinstalled.
This has been an extremely painful and disappointing experience for our family. Losing a child is already unimaginable, and having to deal with poor communication, inadequate recordkeeping, additional interest charges, and a lack of empathy during such a sensitive matter made the situation even more difficult. read more