This review is for the bar and food service. Not the bowling alley.
My wife and I had about a 45 minute window before a doctor appointment. We had grabbed a quick lunch at Cerbat once before so we decided to try it again. We knew it wouldn't take long to get something to eat.
What happened was like the Twilight Zone.
We went into the bar area and looked at the menu. The woman bartender reluctantly took our order. I say "reluctantly" because there were several locals sitting at the bar, and the bartender was enjoying herself chatting with them.
"I'm not a waitress, but I can take your order," she told us. All we ordered was a burger and a grilled ham and cheese sandwich.
While we were chatting and waiting for our lunch, we noticed the woman who was apparently the cook made three trips to the woman's room. Well...OK.
After about 25 minutes, I walked over to the bar and asked about our order. Obviously put out, the bartender said, "I told you I'm not a waitress," she told me, being snarky. I said, "I get that. You are not a waitress, but you did take our order nearly 30 minutes ago. My wife and I mentioned that she has a doctor appointment in about 15 minutes. So I'm just wondering if you could see when we can expect to be served."
Without saying a word, the bartender went into the kitchen area. She returned to tell me that the cook would be out in a moment. Then she told me to go sit down while she continued to chat with her regulars..
A few minutes later, a woman came from the kitchen. It was indeed the same woman that we saw going into the women's room.
She had a plate with her. She put the plate down in front of me. She said she was sorry but they ran out of hamburger patties. I looked at the ham and cheese. It had been on the grill about two minutes. The bread wasn't grilled and the sliced cheese wasn't melted. I looked up at her and said if you had told us thirty minutes ago that you had no hamburger patties, we could have ordered something else. But we are going to split this ham and cheese, and it's cold. Shrugging me off, she said, I'm not going to charge you for the burger. I asked, you have no burgers, and we are supposed to be pleased that you aren't charging us for it? And this ham and cheese is not grilled. The bread is white and the cheese isn't melted. We will have to take this with us and eat it in the car on the way to the doctor. That's messed up.
She proceeded to hand me a bill for the sandwich. I paid for it and left no tip.
We had to dash for the car. On the way out, the bartender, still chatting with her regulars, shouted, "Don't come back here. We won't wait on you again."
All I could do was shake my head in disbelief. read more