This is a really nice place to live. It's clean and quiet. It is very close to all of the…read morenecessities. I like it

They never improve it's a shitty apartment complex with leaks, roaches and doesn't even seal…read moreanything right they paint over anything and just expect it to look good this probably the worst you're going to get.

THIS REVIEW IS FOR ANOTHER PROPERTY SHE MANAGES…read more Excellent Tenant Care!!! I would like to offer my heartfelt gratitude to Tracie for her exceptional care. Her dedication to tenant happiness has been genuinely admirable since the day my family and I moved into the Golden Plaza Apartments. Tracie is notable for her attention and eagerness to handle tenant needs as soon as possible. Her team has shown efficiency and a real desire to ensure tenant comfort whenever my family has had a maintenance need or a concern. Communication is essential, and she succeeds at it. She keeps residents up-to-date on any scheduled maintenance, community events, or changes, fostering transparency and community engagement. It is clear that she values open channels of communication and strives to make living a pleasant experience for everyone. Living at Tracie's Golden Plazas has been a pleasant experience because of the exceptional tenant care she gives. I wholeheartedly suggest her services to anyone looking for a property manager who goes above and beyond to make their residents happy. Tracie at Golden Plaza deserves praise for setting a high bar for tenant satisfaction! P.S. We are looking forward to your imminent return!

I've had a great experience with this community. The staff is always helpful, professional, and…read morequick to respond. The property is well-maintained, and any concerns are handled promptly. It's a great place to call home!

This has not been a great place to live. I reported dangerous spikes in the carpet that could hurt…read moresomeone walking through -- especially my daughter -- but maintenance just brushed it off. My husband ended up fixing it himself because no one followed up. Then I received a completely false message from management saying the police had been to my apartment -- something that never happened -- and they threatened eviction based on that. I asked for proof, and of course, none was provided. Add to that ongoing overcharges with no explanation, and it's been a stressful experience overall. I just want safe, respectful, and fair treatment -- but I haven't gotten that here

1st day to com move in, we traveled 5 hours and arrived at the apartment at 2 am trusting the…read moreleasing office lady would leave our unit unlocked like we asked (3x earlier that day to tell her we are coming and leave our unit unlocked) and it was locked. We had our U-Haul and car and had to spend the night in the cars. Then the next day we finally get in and it's roach infested...absolutely nothing about the place is "LUXURY" do not move here. Terrible customer service, when we told the lady about the roaches she had the audacity to say "sometime you have to live with certain things in life" What a joke this place is. Do yourself a favor and don't move here. You've been warned.

I have lived here for a year, and apparently love the management, and property.I will definitely be…read moresigning another lease.

If you are looking for clean, new and nice apartment look no further…read more Originally from Houston, I will be working on the Motiva Project for a while and needed a place to live. While many like to live a bare bones lifestyle, I don't and that is why I chose Willow Lakes. My top two candidates were The Avenue and Willow Lakes. What set Willow Lakes apart from the rest was is its reasonable prices, big rooms and great community. Located right off of Highway 69, south of Nederland Ave, it is very close to everything. While Willow Lakes does have a gym, I am glad I'm close to an Exygon. Another nice amenity Willow Lakes has is a great big pool. Although, Port Arthur is no Houston, Willow Lakes will make it a very comfortable stay.

HORRIBLE! The employees each fed me different false information during my application process after…read moreI spent a week going back and forth with them after someone told me I could do a 9 month lease and it ended up being false. They were rude and not helpful at all. Do not recommend staying here.

This Apt complex is the best I have lived at. The office worker are very kind and hospitable. They…read moreare alway doing something for the tenants during the year. They make you feel at home and welcome. I would recommend anyone if you are seeking a place this is one to look at. Have a bless day.

Very nice office staff and the maintenance man is very helpful! Quiet area and pretty pool!read more

The management staff at this location is horrible, they violated my civil rights under ADA, on…read morenumerous occasions, for which I kept giving them benefit of doubt to fix which they never did. The grounds are always filled with trash, landscaping is horrible as half of it is died. Gates community in which the gates seem to always be broken and not a single person gate is ever locked. Some don't even have handles. They add fees that are not disclosed or not normal for apartments to charge . Such as cleaning after moved out ( it was cleaned and moped ). There is to many brand new apts with same lease prices.

I toured there today with Ms. DeLancey, she was very personable but professional. She was very…read morepatient with me which I appreciate. I can be very undecided. The apartments are cozy and clean. The pool area is phenomenal. I will be submitting an application here soon.

Close to a lot of restaurants, pharmacy, and grocery store! Manager is amazing! Gave us our…read moreapartment quick, as well as giving us a transfer to down stairs, made moving a breeze! Everyone is very nice from manager to maintenance . We recommend the complex to everyone, it's very quiet at night, clean, and family oriented. Will continue to recommend this complex!

Great place to live in Groves Tx Manager on site…read more They take care of business Timely efficient

This review is an ode to the collective consciousness of humanity:…read more Promenade Luxury Apartments is community. Friendship Baptist church (down the street from the apartment) hosts a bible study that meets every Tuesday in the main lobby. The Pastor delivers the word with empathy, understanding, and wisdom. Everyone is welcoming. They bring snacks and Legos for children to play with and teach them lessons with fun activities while parents are being encouraged with the word of the Most High Elohim, The Elohim of Abraham, Isaac, and Jacob HalleluYah! Our Creator delivered our household from our enemy and placed us here. Having community and a safe place to heal was the blessing our family needed for a very long time. We have that here. This is a miracle for us. All praise to the Most High! If you're looking for a safe place for you and your children to live and grow and receive the word without judgement. This is home. This is healing. This is our human experience. Our review. We are the church.

I'm currently living across the hall from an illegal hair salon! All day her clients are in and out…read morefor 1600 a month it's not what I bargained for! I've complained countless times she must be someone's friend or give a little $ under the table to the managers. In addition constantly fighting and last week chased her man down the hall with a knife! And yes she is still here!!!

I really like the complex, is very secure and close to the different job sites in the area. The…read moreCentral Mall is very close and they response to any maintenance request very quickly.

When I first came to this are for a local refinery project we stayed at a couple different hotels…read more then when the project got extended we moved to these fairly new apartments. We all have the 1 bedroom apartments and everyone that's on our crew enjoys them. They have newer washer and dryers in each apartment (saves lots of $$ on washeteria's and time). Ours came fully furnished, which was nice, but you need to go to wallymart, etc to upgrade the bedding. The airconditioning worked well, even in the 100+deg days this past summer. Havent tried out the heater yet, but assume it'll work just as well. The pool and rec areas seem to be maintained very well also. The outside gazebo and 3 pit bbque area is also nice, but can get a little crowed on holiday weekends. If and when I ever return to this area for more then a couple weeks I will stay here again.