I am leaving this review after exhausting all reasonable attempts to resolve matters privately…read more My experience with Accolade Property Company was marked by consistent deflection of responsibility, a lack of good-faith engagement, and a pattern of minimizing serious tenant concerns rather than addressing them. At no point was I disruptive, unreasonable, or unwilling to cooperate. I documented everything carefully and communicated clearly. Despite this, Accolade repeatedly reframed legitimate issues as personal problems rather than property-management responsibilities. When financial and disability-related hardship became unavoidable, their response was not accommodation, problem-solving, or even neutral professionalism--but distance, delay, and dismissal. What concerns me most is not a single disagreement, but a pattern: Legitimate complaints are reframed as tenant "issues" Accountability is avoided through technicalities Empathy and discretion are notably absent Tenants are left carrying consequences that management helped create or worsen I am aware that some negative reviewers are possibly portrayed as unreliable or "mentally unwell." I want to be very clear: this review is based on documented interactions, timelines, and outcomes--not emotion. Anyone reading reviews should pay attention to how often serious concerns are dismissed rather than answered. If you are a tenant dealing with financial strain, disability, or any situation requiring fair-minded property management, I strongly recommend proceeding with caution and keeping meticulous records.

This company needs to be checked by BBB charging holding fees not returning them . They could have…read moreseveral families trying to rent same house and not choose any. Seems like a shady company .

My room mates and I had Jim of Libenow Property Management as a landlord and he was an absolute…read moregodsend. He took over for our original landlord (from a different company) and completely turned around what had previously been an unhappy situation. He was incredibly professional, helpful, and honest and he was easy to contact whenever we had an issue. Jim also was incredibly friendly and fun to chat with and always willing to work with us when a problem arose (such as a room mate leaving mid lease.) Libenow Property Management does an excellent job of maintaining that important landlord-tenant relationship, which helps so much with the stress of renting. Awesome company and a wonderful landlord.

This is the most unprofessional company I've ever dealt with. The office cannot do their jobs if…read morethe owner isn't in town - or so was their excuse. There were many times I couldn't get paid as a property owner for rent or find out important financial information if he was out of town. I couldn't get call-backs when he was out. That excuse was given multiple times. There were problems with the renter several times. At one point when I expressed my concern about the cost of dealing with her, wanting to brainstorm with Jim, the owner, he attacked me on the phone for 20 minutes. He didn't try to collaborate. He just attacked me. I was crying. While being attacked, crying and trying to defend myself, he told me he didn't feel safe. I couldn't believe it. He is a bully. Someone who attacks and then claims victim. Among his staff, Alex is always professional as is Estelle, though she was very hard to reach. Alex did what he said he would.

Very difficult owners to work with. I signed a new lease for the fall and needed to break it in the…read morespring. My lease clearly stated that I only owed the amount of rent until a new tenant was found. I happily paid it. The owner stated that I needed to pay additional thousands of dollars in costs of finding a new tenant. I shouldn't have to explain the RCWs in her lease to her. Find somewhere else to live.

My boyfriend and I have been in our townhome a few months so far. We have loved living here so far!…read moreThe unit we have is very well insulated. We had to call maintenance for a few minor things when we moved in and they were very quick to respond and even left us a nice note about our dogs! Then reason for the 4 stars is for our move in process. It was rough, but it may have been due to our circumstances. We were interested in another unit that got rented before we could get it, but when another tenant put in their notice we were able to put down a deposit, and all we had to do was wait for them to move out. We were told anytime between mid January to mid February. I messaged every week for a status, with the response that they didnt know, but by February 15. As we reached the end of the month I started making plans for the 15th, since I hadn't heard anything and I was moving from the tri cities. When we finally heard we could move in, it was two weeks earlier than the 15th and 4 days away! I had to scramble and try to get a new uhaul and people to help me move a week early. Even though I couldn't move until February 7th, it was ready the last two days of January, so we had to pay a prorated rate for January (another $200) which was frustrating. Additionally, my move costs ended up being more expensive due to the week I needed the uhaul. Also, My boyfriend had already paid another month of rent at his old apartment as we thought we were not moving in until mid February. We got the money back from his old apartment, but it was a hassle. I also wish they would have taken more time when painting as there were paint splatters all over the counters, floor and trim in the kitchen and bathroom. They cleaned up easily with a magic eraser though. Overall, I am very happy with the townhome and once we moved in, Graf has been very responsive and open with communication. I just wish the communication before we moved in was better and the move in process went smoother, but it may have been a perfect storm. I think if you were renting a unit that was available right away, you would be fine.

I've heard horror stories about renting from Graf, but I honestly can't tell you anything bad about…read morethis company. We've lived in a newer unit for the last 6 years and if we ever have an issue, maintenance is there within a day. They are helpful and walk you through the rental process. Apartment living is a pain, but Graf makes it pretty easy. The only complaint I have is snow removal could be better, but they are usually on it by 11am if the snowfall is crazy.

The owners of this company used to manage Senator, Cascade and Savoy Apartments. It is so tragic…read morethat every time I contact them they are all rented out. :( Josh and Dj are very detail oriented gentlemen and if you ever disagree with what they said they still know how to handle the situation calmly and peacefully. Highly recommend them over some of the other management companies in Yakima County.

From the owner: Property Management Real Estateread more