We had our home exterior decorated with the Centurion product and the initial results were quite nice. This past winter, we had some significant ice/freezing and some of the stones fell. One area of failure was approximately six square feet. I wasnt very concerned with this due to the warranty provided by Centurion. However, having the stones fixed under this warranty, has proven to be more of a challange than it should be. I made the first call for the repair and spoke to a receptionist, who was quite friendly. I gave them my information and waited. One week later, I had no response. I followed up with another call, spoke to the same receptionist, left my information and waited. Again, one week later, no response. After the third week, I called again and asked to speak to the individual in charge of the warranty services. He wasnt in. I left a voicemail and waited. One month after my initial phone call, I still had no response. No phone call. No indication that they were aware of my problem or that I even existed. I called, yet again, and finally spoke to the individual that handles the warranty services. The next day, a representative came out and took some pictures of the fallen stone. He was very friendly and explained to me that it was clear why the stones had fallen. The stones had not been fully "buttered" on the back, providing and area for water to accumulate and freeze, forcing the stones from their mount. He assured me that this was an easy fix, about 1 hour worth of work. He stated that workers could probably be out the following week to make the repair. Now, that two weeks have passes from that meeting. No workers, no phone call, no results and no confidence in Centurions warranty or customer service. I am very disapointed. read more
