Bait and Switch; Safety Issues; Non-responsive…read more In early November, our group stayed at one of their properties and found that the description and photographs were not accurate. We also reported safety issues directly to the listing agent and have still not received a response from the company. I would caution anyone who is considering renting from HVLR. I initially found the property and booked it through Air BnB. Hudson Valley Luxury Resorts then cancelled the listing and requested that I book directly through their website, offering a discount. I had no other option since they had cancelled on their end and there were no other properties available for our desired time and location. Since cancelling our stay, they have since re-listed the property on Air BnB, for which there are no reviews available. The listing described a 'unparalleled escape for those seeking luxury, privacy, and natural beauty' and 'historic property has been meticulously updated to offer the perfect blend of old-world charm and modern amenities.' Neither of these statements are accurate. Just before check-in, the host called us to let us know that the house was historic and had some quirks. This was the first indication that the property was not what was advertised. Over the four nights we stayed, we found the following issues: 1. Inaccessible first floor half bath due to missing doorknobs. 2. Three of the upstairs bathrooms did not have fully functional showers or hot water. In the first bathroom, the tub drain was clogged and the shower curtain was not big enough to enclose the tub. Additionally the faucet leaked from the handles when it was turned on. In the second bathroom, the shower head did not function at all. In the third bathroom, one sink did not have any hot-water. 3. None of the upstairs bedrooms had functioning wall switches and most of the wall sconces were missing lightbulbs. Two light fixtures had faulty wiring evidenced by the intermittent flickering of the lights. 4. One upstairs bedroom had a broken doorknob, which meant you had to leave the door cracked or else be locked in/out. 5. Multiple windows had visible gaps open to the outside and few radiators actually worked. We were told to keep the thermostat at 67 degrees the entire time, which made for a very uncomfortable stay. 6. Flaking paint and torn rugs created a hazard for the toddlers and kids in our group. This brings us to the safety concerns: There wasn't a single working smoke alarm or carbon monoxide detector in the house. We checked the existing devices and none of them responded to the test button or indicated they had power. The host told us we could use the fireplace as long as we kept it small (3 logs or fewer). With the flue open, a 2 log fire smoked out the entire first floor. It was only then we noticed the absence of any fire safety monitors. With two young children in the group, we immediately reported the issue to the host who said they "will check on that". I also reported these issues immediately to Ryan, the listing agent. I also tried the generic "info@hudsonvalleyluxuryresorts.com" email. After 72 hours we haven't received an acknowledgement. The icing on the cake was that my toddler found a used condom near the side door as we were checking out. Aside from the safety issues, I still would have been willing to rent if the listing was accurate and the price reflected a drafty, historic home with 3 of 7 usable showers, and hit-or-miss electricity.

Unprofessional, canceled reservation at the last minute. Did not compensate for expenses incurred…read more DO NOT USE

TEP deserves more than 5 stars for the amazing start to finish service we experienced on our 7 day…read moreadventure to Peru to hike the Inca Trail to Machu Picchu. From the time we signed up, to the time we boarded the plane to return home, TEP took care of every detail. We commented amongst ourselves that we felt like kids on vacation with our parents, as we didn't have to worry about any of the details - just show up and follow Neptali (our guide). From airport pickup in Cusco in luxury Mercedes vans where we were promptly served Coca tea to help with the altitude acclimation, to group dinners at amazing Peruvian restaurants, to historical tours and education on the history of the Inca - everything was covered and taken care of for us. And that was all before the amazing trek along the Inca Trail to Machu Picchu! Of course the trek itself was the highlight of the trip, and although it was extremely challenging for us, TEP's unbelievable attention to detail did not fail us on the trail. With nearly a 2:1 porter to trekker ration, our every need was met on the trail. We dined like kings every meal, and were consistently amazed with the quality (and nutritional appropriateness) of the food our chef and sous chef were able to put out with minimal kitchen conveniences. The thing I felt was most special about TEP's approach to this trip was the focus on gaining a cultural and historical appreciation for what we were experiencing. Every step along the way, we learned about the native people of Peru, the Inca civilization, the many ruins we came across, the vegetation we saw and how it was and is used, and the history of modern Peru. It was the trip of a lifetime, and have the help of The Explorer's Passage made it so much more enjoyable, and so much more memorable. The value of what they provide is amazing for the cost....rather, for the investment. I highly recommend them!

What a fabulous tour! I did the "Washington in NYC" tour in June 2017 and it was such a wonderful…read moreexperience! So much fascinating historical information that I can't wait to share with all my friends now; such a great group of fellow explorers; and all so perfectly run - well planned, perfectly on time, with a great variety of sights and insights for all types of travelers. I recommend this tour highly - and will be on the lookout for future adventures from The Explorer's Passage! :)

This is for going TO the airport and with their app. It was super easy, I tracked the shuttle on…read morethe app and came out when it was my turn. Took 1.5 hours from the time I scheduled my pickup to drop off, for a typically 45 min drive, but I was only in the car for about 45 min (ie the first 45 min the shuttle was picking other people up before me and I could see that in the comfort of my hotel). I've used supershuttle twice in recent years to go to ny area airports and both times have been seamless. Perfect for when you are not in a rush. Update: tried this service again and it took 2 hours to get to the airport with many delays. Pickup was about 40 min late so I'm reducing this to 3 stars. So definitely for when you are in no rush at all.

SS was chosen because of the price to our hotel in Times Square. The airport counter lady was…read morenice and helpful, although there was no signage to let us know that she was a super shuttle rep. The wait for our van was about 30 mins on a Saturday morning. Once he arrived and we boarded the van, the driver told me and my party that we had to sit together on the front row because we only paid for 3 seats. The van was empty when we got on, so what difference did it make what row we sat on? When I told the driver that I was comfortable where I was seated, in the 2nd row, he told me that I needed to sit with my party. Decent driving skills, poor customer service.

Wonderful experience! Needed a car service from our off site car rental place in Newark to our…read morehotel in Manhattan. We had travelled to DC for the weekend and we were dropping our rental off at 8pm. Uber and taxis aren't always reliable and didn't want to get stuck at night stranded, so I reached out to a number of car service companies and went with HighLine. SO HAPPY I DID!!! Communication was always available and reliable. Clear expectations on fees, tolls, tip, etc. Our driver, Oumar, even arrived 30mins early, just to be early, in a Lincoln Navigator and waited for us. He never rushed us, told us to take our time,and always responded promptly with text. He helped us with our bags and we enjoyed the pleasant conversation. We had such a good experience that we booked through HighLine again from Manhattan to the airport! We got picked up in a Cadillac and had the same wonderful driver! So reliable, affordable, and clean! Oumar is amazing and a wonderful driver!!! Definitely recommend and will use them again!!!

The driver was on time and he was very personable. The truck was very clean and comfortable. There…read morewas a lot of traffic but his driving skills made us feel very safe. He was the ultimate professional. This will be our go to service anytime we're in the area!

We could not have been happier with Off season Adventures…read more We're pretty seasoned travelers, having planned our own trips to Vietnam, Cambodia, Laos, southern Mexico, and other remote places, but I was pretty overwhelmed on where to begin with Tanzania. In stepped Off season Adventures, who worked with us on a custom itinerary that included exactly what we wanted to do, plus activities we had hadn't considered or even knew were possible. On top of that, they matched us up with a great driver who was with us the entire way. What was supposed to be trip to the Serengeti turned into so much more. We went to elephant and giraffe sanctuaries, stayed in a Masai lodge/hut, went on a morning hunt, and saw 4 different national parks. Our driver was very experienced and managed to get us up close to leopards, cheetahs, and the big 5, while also knowing the names of every plant, tree, and bird we saw. We were happy with every lodge we stayed in (impressive, as we stayed in 7 different ones!). We had a few unusual activity requests and Off season went above and beyond to incorporate all of them. Off season worked through every detail with us, responded to every question we had (usually within minutes), compiled every bit of information we needed, and were with us every step of the way. They did all of this all within a pretty aggressive budget and schedule. On top of all of that, Off season prioritizes responsible tourism, with important social projects, carbon offsets, and an emphasis on not just visiting Tanzania but learning about and understanding the people who make it such an amazing place. Thank you for the amazing trip, Off season Adventures!

A safari was on our bucket list -- some day. In January we attended the Boston Globe travel show…read morefor the first time and our name was randomly picked out of a jar for $500 towards a safari from a company exhibiting at the show: Off Season Adventures. I turned to my partner and said "I guess this is the year for that safari." We met Tanner and his Tanzanian partner Hosea. We talked and expressed one concern: we're gay and would that be a problem. We were assured it would not be. Over the next several months we worked with Tanner to develop a trip that met our interests. We wanted to add a couple of extra days, to get to know the people not just go on game drives, to have a private tour, and to end the trip with one week on the beach. Tanner listened. The trip Tanner and Hosea put together was perfect and it resulted in one of our best ever vacations. The trip started with three days of game drives through Tarangire and Lake Manyara parks, followed by two days of meeting with local tribes and residents in their environments. The last three days were wonderful game drives through Ngorongoro Crater and the Serengeti. We then flew from the Serengeti to Zanzibar and the beach. Each game drive was filled with watching animals roam and live in their environment and each held surprises and rare sightings of cheetahs, lions, leopards and even a rare rhino. Over the course of the game drives we saw more that 40 different animals and numerous bird species. Hosea had an amazing ability to spot animals hundreds of yards away when we needed our binoculars to discover what he had seen without them. We learned much about how animals live, interact, and use their environment for their benefit, how giraffe's tongues were designed to avoid the sharp spines of the acacia tree, how elephant dung was a vital component of the ecosystem, watched as ostriches enacted their mating ritual, learned why zebras migrate together with wildebeest, and watched the antics of blue monkeys and baboon families. Lions, elephants, zebras, and giraffes wandered within feet of our safari vehicle. We visited with three tribes - the nomadic bush-living Hadzabis, who led us on a two-hour bush hunt, including eating a bird that they had killed with their bow and arrow and cooked in the bush. Back at their camp we watched as they joyously sang and danced. The Datoga Tribe is noted for their metalwork, using rudimentary tools we watched as they turned a 4-in. nail into an intricate barbed arrow. Finally, we went on a walk with a leader of the Iraqw tribe, herders and farmers. He invited us into this home where we watched as his wife cooked a meal. We also visited a water well partially funded by Off Season Adventures and Dry to Green, which supplies several villages. A visit to a school, including a math class with complicated equations on the blackboard, opened our eyes to how education was a serious endeavor despite rudimentary facilities. Thirst for learning was palatable. All this was organized because of our interest in learning more about the people and the country. All the camps and hotels that we stayed at were top notch. Every person we met throughout the tour was unreservedly happy, I can't point to another country where the people were as friendly as here. Off Season Travel also organized our final week on Zanzibar, including finding a local architect to give a half-day tour of historic Stonetown -- because of our stated interest in architecture. The hotel they found for us was on the best part of the beach in Kendwa, with great facilities and a wonderful, friendly staff. A great sunny ending to our Tanzanian visit. We would recommend to any of our friends and family or anyone else who is curious about going on a safari to work with Tanner at Off Season Adventures. They will get an experience that will not only live in photos but also in their memories.

I booked transportation from JFK airport and needed to cancel transportation due to a change of…read moreplans. I was surprised that a mandatory $25 cancellation is enforced even in advance notice cases. The person who answered my call, rudely reminded me that they were a professional car service and not Uber. In addition, their emails had landed in my spam and I was surprised to see all of the additional charges that had been added to the reservation that were not included when I booked online. I've learned my lesson and recommend that you do not conduct business here.

I rarely (if ever) used to leave Yelp reviews, but lately I find myself using them more and more as…read morea decision-making resource, so I've started contributing when service/value received exceeds my expectations OR when it's so bad potential consumers should be warned (lol). Part of my job is to coordinating ground transportation for a wide range of events and travel. I've used pretty much every major limo/car service there is (e.g. Carey, RMA, Music Express, Alpine) but after trying this company several times 8 years ago, I've never used another. I can call with last minute requests for a VIP or for a quick drop off at the train station and no matter what the time, they come through -- I've never had to stress about them forgetting to pick someone up or getting somewhere on time (and my being blamed for it even though I'd done my part). Maybe it's because they're a smaller company so clients don't fall through the cracks? Idk The best part is that even though their cars are all late models and include Mercedes, Range Rovers, and even a Maybach (at least in DC), their prices are the most competitive I've come across-- again, maybe because they're a smaller company and don't have the overhead costs? Whatever the reason, I'm glad I found them and will continue to recommend them to everyone who asks what car company to use!

Great experience with NFWT! Our driver was friendly and on time, accommodating to the few requests…read morewe had, and each vineyard was lovely. 10/10 would recommend!

I can't recommend NFWT enough! From start to finish, this was a seamless experience for our team…read more Aside from gathering lunch choices from my group, Michael and his team took care of everything else. A wonderful itinerary and left all of us stress free to enjoy the beautiful day!