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    Centre Pointe Emergency

    3.3 (3 reviews)

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    Bon Secours St Francis Hospital

    Bon Secours St Francis Hospital

    2.6(93 reviews)
    4.2 miWest Ashley

    Modern hospital, with extremely helpful, educated, and friendly staff…read more The worst I can say is that parking for handicapped is extraordinary, but for the rest of us requires a fairly good trek from the parking lot at the rear, unless you are quite lucky to get one space closer up.

    Difficult review to write, and it will run long. Doing this at an odd hour as I've been unable to…read moresleep with many thoughts and feelings running through my head. Relevant backstory: several days ago developed symptoms consistent with blocked bile duct. On Friday, had a piece of toast at 8 a.m. (relevant) went to PCP who immediately sent me to Roper Berkeley, Very good experience there (5+). Confirmed blocked bile duct. Bit of a bugaboo with transportation, but nothing major [Not all Roper hospitals do all surgeries, so transferred to Bon Secours]. Received cube of jello and small drink. Arrived well into evening at Bon Secours, where I met a terrific staff. ERCP scheduled for next day so no food no drink. To this point 5 stars. Saturday had ERCP by excellent surgical staff. All went great. Was allowed bouillon but again nothing to eat or drink after midnight as surgery next day to remove gall bladder. It should be noted here that this surgery is almost always done outpatient and you are sent home after just a couple of hours. But since I was already in hospital, easiest to just get that done. To this point still 5+. Sunday brought some confusion about the laparoscopic surgery time, but finally taken down around noon. Very quick, painless and pleasant experience. Back to room around 3, where vitals taken. Again, to this point 5 stars. The doctor reported to all that I could go home that day. After 3, saw no-one. Finally around 5 asked for any info on food, discharge, etc. This is where things went off the rails. Got lots of pushback about the doctor releasing me didn't mean the hospital had. I understood that and asked what the plan was, and oh, btw, any food or drink? The latter bit got some emphasis when the food delivery people came by in the middle of this discussion to take my non-existent tray away (sort of cosmic karma). To their credit they managed to arrange for a dinner, which was tricky as food services were about to shut down for the day. Not bad food. First meal since that piece of toast on Friday at 8 a.m. Asking for any clarification on when I would be discharged was again met with hostility and hand waiving, but no answer. Overheard: "nicest guy in the place suddenly turns into ..." .(not clearly heard but I got the gist). So with many angry words and a flurry of totally unnecessary rushing, I was shown the door at around 6. Much to my surprise, unlike any other medical facility I've ever been in, you are just allowed to walk out and not be sent out in a wheelchair. Asking about this got more angry words. I understand several things here: (1) they are short staffed; (2) apparently there was some computer glitch; (3) the nurse was stressed about a personal situation and (4) it was within their rights to have me stay another day, which I would have done had they simply said I needed to. I may have been a bit more forceful than I am wont to be but I really dislike ambiguity and hand-waiving instead of a simple answer. "Yes, you need to stay another night and we'll rustle up some food" would have done the trick. I spent 40 years in a service industry, so I have some experience to fall back on. The above interaction would have seen me sacked. So in the last 2 hours what would have easily and enthusiastically been a 5 star review needed to be adjusted downward. My wife, who had patiently been there for 9 hours, felt the whole experience was badly handled and I know was upset. I don't wish to see anyone sacked. But I do hope, should I need to go there again, which is not unlikely as a senior citizen, that such issues can be better managed. Good experience with a tragic ending that didn't need to happen.

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    Bon Secours St Francis Hospital - Dirty waiting room

    Dirty waiting room

    Bon Secours St Francis Hospital - In the elevator. Oof...

    In the elevator. Oof...

    Bon Secours St Francis Hospital - 2145 Henry Tecklenburg in front of the main hospital

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    2145 Henry Tecklenburg in front of the main hospital

    Roper St Francis Healthcare - Routine CT scan

    Roper St Francis Healthcare

    3.3(12 reviews)
    5.8 mi

    My family's experience during pregnancy care and delivery here was deeply mixed. There were…read moreindividual caregivers who were exceptional, but the overall system and process left us disappointed and, frankly, shaken. During high-risk screenings, we raised specific concerns about potential complications. Rather than feeling heard and evaluated in a focused way, the process felt standardized and procedural. We were given strong reassurance that certain conditions were not present, only to discover immediately after birth that one of those exact conditions was, in fact, present. Communication during follow-up screenings was also confusing. Important findings were shared casually and without context. We were moved through additional monitoring without clear explanation of what was being evaluated, what the risks were, or why certain decisions were being made. The experience felt checklist-driven rather than patient-centered. After delivery, the lack of coordination and condition-specific knowledge became more concerning. We received confident assurances about feeding and care approaches that later proved unrealistic given our child's medical needs. Some staff were clearly trying their best, but others spoke with certainty about issues they did not fully understand. Our newborn was handled and examined at times without meaningful explanation or discussion. For a family navigating unexpected medical complexity, that lack of clarity adds unnecessary stress. There were also smaller but telling process issues. For example, the hospital seemed unprepared to accommodate a vegetarian diet. Food orders were repeatedly incorrect despite clear communication about dietary preferences. While this may seem minor compared to medical care, it reflects broader coordination and communication gaps that were noticeable throughout our stay. That said, I want to clearly recognize the caregivers who made a meaningful difference. Emma, Lauren, Melisa, Susana, Suzi, Emily, Holly, Riley, and Jenn were compassionate, patient, and professional during an incredibly vulnerable time for our family. They treated us with dignity, listened to our concerns, and approached our baby with gentleness and care. Their empathy and steadiness did not go unnoticed. Kerstin, the occupational therapist who worked with us on feeding challenges, was exceptional. She was knowledgeable, calm, and deeply invested in helping us navigate a complex situation. She listened carefully, adjusted her approach thoughtfully, and demonstrated humility and genuine curiosity. That mindset made a profound difference in our experience and reflects what patient-centered care should look like. What ultimately left a lasting impression was not a lack of technology or medical capability, but what felt like a systemic process issue. Too often, the experience felt driven by routine protocols rather than individualized listening and critical thinking. When hospitals rely heavily on standardized workflows without tailoring them to patient concerns, families can feel unheard and underserved. There are clearly compassionate professionals working here, and several of them had a very positive impact on us. However, the broader communication and coordination gaps significantly affected our trust. I hope this feedback is received constructively and used to improve transparency, individualized care, and condition-specific preparedness for future families navigating high-risk pregnancies and unexpected diagnoses.

    Wait time for lab work 1.5 hours. Soooo ridiculous ! Not a lot of folks waiting either.read more

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    Roper St Francis Healthcare
    Roper St Francis Healthcare
    Roper St Francis Healthcare

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    Novant Health East Cooper Medical Center - Just waiting!

    Novant Health East Cooper Medical Center

    3.2(56 reviews)
    10.1 mi

    Care and concern for my injury was truly above and beyond. Staff was so patient and allowed me to…read moretake as much time as needed before leaving. I wish I remembered the nurses names who cared for me. So so appreciative of them.

    I don't understand how this hospital only has a 3.0 rating--it truly deserves 5 stars across the…read moreboard. The maternity ward here is absolutely amazing. My nurse, Meredith, went above and beyond to make me feel comfortable during one of the scariest experiences of my life. She treated me with so much kindness, compassion, and respect. With everything happening in the world today, I was deeply touched by how welcoming and supportive the staff were. There was no discrimination or judgment--just genuine care and understanding. The hospital has a very diverse and professional team, and you can tell this place is women-led. Everything is spotless, well-organized, and filled with staff who clearly love what they do--and they love babies! One thing that stood out to me is that they never separate mothers from their babies (as long as the baby is healthy). You stay together for 48 hours until discharge, which is such a comforting policy. My baby is currently in the NICU, and they even have a program that allows mothers to stay on-site after discharge to be close to their babies. When I walked into the NICU nursery and saw a nurse gently holding and bottle-feeding my baby with such care, it brought me to tears. These women are angels in scrubs. There was no trace of bias or animosity--just pure compassion. As a mother of a baby of color, that meant the world to me. I will never go to another hospital. I'm forever grateful to the incredible women here for their care, wisdom, and humanity.

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    Novant Health East Cooper Medical Center - Waiting for X-ray

    Waiting for X-ray

    Novant Health East Cooper Medical Center - East Cooper Medical Center

    East Cooper Medical Center

    Novant Health East Cooper Medical Center - East Cooper Medical Center

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    East Cooper Medical Center

    Centre Pointe Emergency - emergencyrooms - Updated May 2026

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