We have been taking our boy James here for almost 10 years now. The staff is excellent, and have…read morealways treated us very well. They are exceptional with James. I think he likes them more than he likes Me He had to have surgery to remove a tumor on his leg. They did a fantastic job with the work and in calming me down afterwards. The follow up visits have gone smoothly and professionally.

Dr Nelson is the only vet we would take our dog Sugar to. We started seeing her at her previous…read morepractice in Rittenhouse Sq, before she moved to Fort Washington Veterinarian Hospital, and while all the staff are great at FWVH, we will follow Dr Nelson wherever she goes (we might even move states if she did, jk lol) We had Sugar for 9 years and Dr Nelson started seeing her from the beginning. She advised us through an eaten sock, a groundhog scratch, yearly check ups, arthritis, and cancer. Dr. Nelson was there every step of the way to offer guidance, advice, and even communicated with the Metro Vet for the various surgeries performed. Unfortunately, when we made the decision to end Sugar's suffering and say goodbye, Dr Nelson helped us with that difficult decision and was understanding and empathetic. We will always appreciate everything Dr. Nelson did for our family and when we get our next pup, we will be sure to continue to see her.

Wonderful for emergency.Dr Yard was so great during Covid we had a serious issue with one of our…read morePomerian.Everyone on the staff was beyond wonderful.Recently had another visit on a busy Saturday was fit in and seen.aAll these ladies are won they have their own pets and love their work.

We did not have a vet in the area and our senior pet became very Ill . I called today as he took a…read moreturn for the worse and they said they'd see him right away . Unfortunately our Grover passed on the way but they still examined him to make sure and will handle the cremation and we'll pick up his ashes . We will take our Other pets here

About 2 years ago we switched from one local veterinary clinic to Family Pet Clinic in Southampton…read moreand it was literally the best decision we ever made as far as our pets were concerned! Everyone there is very pleasant and friendly! The staff are amazing! Dr. F. was our dog's primary doctor and we absolutely loved her from the start! She is very knowledgeable and an excellent veterinarian! She takes time to explain everything and has sound advice on what should be done with our dogs best interests in mind!! I'd be remiss to say that they are very reasonable with their prices too. I want to also give a shout out to Dr. Spears as well, she saw our little girl Chloe for the last time last Monday and she was exactly the same as Dr. F. in regards to her professional expertise!! Unfortunately we lost both of our babies, Axel and Chloe about 8 months apart but, FPC gave us more time with them then we could have expected so kudos to them!! They both are sadly missed but we take solace in the fact that they both had the best care they could've had by us switching vets and going to FPC. Thank you all for everything you did for our babies and us! We are very grateful for folks like yourselves! Keep up the great work!! Lastly, if you're looking for an amazing veterinary practice, look no further than Family Pet Clinic!!

This place has seriously gone down hill. My family has been a customer for MANY years. We've…read moretaken over 5 family dogs here over a span of 20 years. It's just not the same the last few years. They NEVER and I mean NEVER answer the phone. And their prices have become ridiculous. You used to get a free nail trimming at every visit. That has stopped. I guess because they can charge for that. We will be finding a new vet. Customer service is a thing of the past.

From the receptionist Mollie to Dr. Moore to the Assistants and Technicians we immediately saw a…read morecaring, compassionate, and professional culture. We felt that this first visit was not only fortuitous it was a true blessing. The Family Pet Clinic is outstanding and chock full of dedicated top-notch professionals. We couldn't be any happier!!!! BRAVO!!!!!

This place is a piece of work. I called to let them know that my kitty had passed away via a…read morevoicemail, as they were not open yet. Never heard a peep back from them and not even a sympathy card was sent. Every other vet I have been to acknowledges the passing of a pet in my past experience. My kitty had to go to an urgent care about a month ago, as this place was closed. The xrays showed likely lung cancer. The xrays were sent to this vet from the urgent care vet and again, no response from this place. How unprofessional and uncaring. I spent over $1000 there on my sweet boy in the past year. They are quick to take your money, but that's apparently all they care about. I will never take another kitty to this place. Their prices are very high as well.

I by no means am one to complain, and every staff member was beyond courteous and polite, but there…read morewas somehow a breakdown of communication that caused $253 of services to be added to my invoice. I had called about a week and a half ago to schedule vaccinations and a yearly exam for a dog we have not brought to this veterinarian before. I specifically asked about a 3 year rabies vaccination, Bordetella vaccination, and DPP (distemper, parvo, parainfluenza) vaccination and no additional services. The staff member was very polite and helpful getting an appointment booked, however did not notate the vaccination request, so when my girlfriend brought my dog in she was offered every opportunity to add services to the invoice despite the previous conversation between myself and staff while making the appointment. They recommended to my girlfriend a "Lyme Vaccination Package" which is a Lyme vaccine with a booster two weeks later. This is despite the fact that my dog receives flea and tick preventative (I am aware this is not the same as a vaccine) and was not discussed while making the appointment booking. This was $105.00 They recommended a Lyme, heart worm and Ehrlichia canis blood draw. This was $77.00 They also recommended a fecal sample for Giardia despite my dog having no symptoms. This was $71.00 Fecal samples are also normally included as part of annual dog exams, which was $90 at Montgomery Animal Hospital. I understand some of these may be considered routine for regular clients, but we have never been to this vet before, and I did not ask for any of these while I made the appointment. They should not have been offered to my girlfriend even if she was acting as my agent at the appointment. Again I appreciate the staff being professional and courteous throughout every interaction, and I do not think they could be nicer people, however I am very disappointed with the breakdown of communication between the appointment booking and the time of the service.

5 stars for services but boarding your loved ones are inhumane, they are in their kennels from 6pm…read moreto 9am next day , no bathroom release time ! No staff for 15 hours!

Very organized. The pre-op call before surgery, the actual surgery, and the postop instructions…read morewere very organized. The staff was friendly and helpful. Our cat was discharged on Saturday morning and I received a call on Monday morning for a check up on how she was doing. We are very happy with them.

After being a customer for twenty-two years - with out a single complaint I had to leave after 2…read morevisits with Dr. Jessica Stehr, the newest vet to join. She chats you up just fine, but her recommendations are only to up sell other items. She also ignored a specific request and told me after the fact that it had been done. When I complained via email, she didn't even seem to have read what I wrote and described an inexact description of the days events. After I switched vets, and saw the forwarded records there was yet another version of the day

What a nice caring sole this lady is. Even Merlin my dog who has a reputation for the ladies said…read moreshe was very gentle with the thermometer and the shots he had to have. This is a nice change from the large, busy, who is that person in the white coat and this person in a white coat and finally the big cheese vet then another person without a white coat but with a three page bill so they can pay for all those white coats. Every option was explained so the right one could be made for Merlin who has some old age issues, but like me, is not ready for the bone yard yet. Even the receptionist wanted to carry Merlin to the carbut I explained he was pulling a fast one and would be able to walk once off polished floors but she could carry me instead!

I brought my dog, Oliver, for nail trim. He's a "special case", and the staff at New Britain Vet…read morewere very accommodating. First, being an abused rescue, he is now an "overprotective" family member. So, if he's with anyone, he's fine with other dogs. If I'm on the end of the leash, he's CUJO when other dogs are present. The staff came met us at the car and took him in. Potential catastrophe avoided. Also, he has cancer, including stomach, which is now bloated. His life expectancy was to end over a month ago. I asked that he not be picked up. The staff was very understanding. I will be back! Such a calming place with very kind staff.

Definitely if he is still in business he is the best veterinarian I have ever had to treat my fur…read morechildren. He was exceptional, professional, and through. He was very reasonable when it came to cost. Caring for four legged fur children of all ages was his love in life he did his job proudly and with empathy. I miss him and my fur babies.

I love this place. They are so warm and friendly and so extremely understanding and try to work…read morewith you for your animals. I'm new to this vet but can't say enough good stuff about them. My old vet was not good and always messed up stuff and then tried to blame me for it. But this place fixed everything and I completely trust them with my rescued puppies. If you get a puppy or any doggies please call these guys up. You will love them