Staff not knowledgeable. They only look up in a catalogue and try to price you out for something…read morenot understanding what part you need. Asking for a core charge on a replacement part from a junkyard is absurd. If I have a part missing why would I pay a core charge? There's no way in hell. I can replace that part because I'm buying it to replace a missing part.

Called in asking for a specific part and a specific model and as previous reviews stated, they have…read moreno idea what they have. Not just parts, but vehicles as well. If they could change this in the future I think I would stop by sometime. Person who answered the phone sounded nice though.

My wife and I drove up to Fresno yesterday from Bakersfield to shop for a jeep gladiator. When we…read morearrived we waited for an open salesperson, and fortunately for us we were assigned to a young salesman...Max Snyder. He was really knowledgeable and knew how to help us. It's not often that you have such a great experience when you're trying to buy a used car. However, Max was both honest and polite, helping us through each part of the process. Ultimately, we left in the jeep gladiator we came up to see. I highly recommend both Max and CarMax Fresno to anyone looking to purchase a vehicle. I'd also like to mention Sean Vinciguerra, the business operations manager. He went over and above to help me with our purchase. He's such a personable guy, and it's easy to tell that he's the type of leader that inspires his staff.

They gave me a great deal on my Toyota Camry trade in. I got a car shipped from one of their…read morelocations in Nevada that took about 5 days to ship and 3 to prepare. I was able to test drive it after about 8 business days. They set up expedited pickup for the day I chose to purchase the vehicle. They gave me a thorough explanation on the condition of the vehicle I was buying and any open recalls. The salesman did not try to oversell me on their Max Care and thoroughly explained any questions I had!

I had gotten a car from Salesmen Emiliano, i had gotten pre approved negotiated my APR DOWN TO A…read more5%. When it came down to paperwork salesmen went over everything in a very fast pace, I requested for a print out of the contract & as he attempted to print it he said "the printer stopped working" & proceeds to email it instead. As i check the contract on the email the APR was not 5% instead it was 8.24%. These guy were celebrating after i had made my purchase assuming it was a good commission check. Mind you all, i had a outstanding credit score with pre approval from the bank. I would love to continue buying from you all but this is very demoralizing for the client & gives a bad first impression of the company.

Went in today because we've been eyeing a ford fusion for a while. They had one at a great price…read morewith low miles! If you bank with Golden 1 there is a perk for you. They will lower the interest on a loan by 1%. That helped us and we were able to walk away with the fusion same day. The people here are friendly and go above and beyond to see you driving the car you love. We didn't feel pressured or taken advantage of at all. I will recommend to my friends and family!

I had questions over a car for sale. Apparently they dont have the people to talk to about sales on…read moresundays. I talked with the manager, I wasnt done with my questions and she hung up on me. She wouldn't give me her name either after asking multiple times. It explains all these one star reviews, poor service from the top down .Ill sell my car the other junk yard.

This one time I bought some speaker stuff from there, was using the blue barrel to carry my items…read morewhile in there, placed my item in my back pack after purchasing them and was putting away the blue wheel barrel as I was walking out the manager or boss (not too sure but he was an old white guy talking and coordinating all the workers the do and don't) stop me checked my backpack and then GRABBED my backpack and told me I can't leave because I have the items in my backpack thinking I stole the items I just purchased, I even told him I just barely purchased them. Made me go back to the counter to have them check it out and show them the receipt again which I did. Was quite upset about it because I just purchased it and he's acting as if I stole it. He didn't even apologize and went back to coordinating/yelling at the workers. He was very rude and unprofessional

Great place to come to and to be ready and very professional on there work also no problemsread more

Well it's a junkyard what do you expect? The only positives are there is an app you can use to…read morecheck car availability. They charge you 10 dollars to use the metal cart to haul parts around the yard, which is the stupidest thing I've ever heard. Why would you charge me to use the device that gets parts from the yard TO WHERE I PAY FOR THEM? I absolutely would have bought more things with that cart but instead you have to get your little 10 dollar fee... what does it cost you if I buy nothing? Not a damn thing. It's a metal cart. Rethink this policy, it's absolutely asinine.

I was able to take my carmax appraisal to own-a-car Fresno on Bullard and Blackstone and they were…read moreable to match carmax's price. They even have a new lifetime warranty offer for their vehicles on the engine and transmission. They aren't pressuring you like some other dealers. But I'd definitely say it's worth a shot!

My mistake for not researching. But I got robed by own a car. They don't inspect cars properly…read more Car failure right away. FYI California Consumers have rights!

Love this place, friendly and works with you. Sales team works with your budget and Service is…read morealways great getting in you for your oil changes.

Leased the New 2025 Hummer EV!…read more The sale representative Steve was awesome and informative. Five minutes into the initial conversation I was already in the vehicle doing a test drive. An hour later I drove off in my new vehicle. Overall, staff were extremely friendly and helpful. The finance department quickly and efficiently processed the paperwork which saved so much time. Definitely would recommend this location to friends and family. Thanks again, Steve.

Terrible customer service on the phone. I was transferred over 4 times and each person kept asking…read morefor the same information that I had told the last. Never did get a quote- the website opens up a different window when you attempt to get a quote. Very peculiar and frustrating!

Jose was easy to plan a pick up for my classic sports car. Clear communication and on time. He knew…read moreexactly how to load and unload my car. I will definitely use them again.

They came and towed my car pretty fast..I had to get it to the mechanic's shop from my house..thank…read moreyou so much