Seasons of Santaquin is a fantastic! It's a tough decision to place a loved one in an Assisted…read moreLiving Home, but once you meet Richard and his staff those worries go away. Richard, the owner takes the time to get to the entire family and always makes family welcome. The way they treat our loved ones helps me feel reassured that they are well cared for. They have lots of great activities that the family is always invited to and makes sure life stays interesting and fun. I cannot say enough about the care givers there and would recommend them to anyone.

My mother was taken such good care of when she stayed at the seasons. I was extremely impressed…read morewith the staff and how living they were in such a difficult time in our life. The medical staff was always on top of everything.

When my brother's wife passed away last August, he was in major mental decline and was on 24/7 care…read morein the home. He was so far away from me and the cost of the care was prohibitive, so I started looking for an assisted-living place for him close to me. I live in Springville and wanted a place where he would be well taken care of, where I could feel good about having him live. Two of my neighbors who had had parents live there highly recommended the Ashford. We moved him in last October and have been very pleased with his care! The CNAs are so positive about him and kind to him. Not only do they know my brother by name, they know what he needs specifically and take such good care of him. If he has run out or needs something, they let me know. If he is struggling, they let me know and talk to me about ways to help him. If there is a medical question, they have a nurse at the facility and a nurse practitioner who comes in to check on the patients every week and they contact me with any concerns. I visit my brother a number of times each week and have gotten to know the CNAs that care for my brother and feel a deep appreciation for each one of them and the work they do everyday not only with my brother but with all of the residents. They care for each of them. I am so glad to have found the Ashford for my brother!

We were extremely intentional when choosing a memory care facility for our loved one--a husband,…read morefather, grandfather, brother, and friend. Like most families navigating dementia, our top priority was stability and the best care possible. We made it very clear during the admission process that he often urinates on the floor. According to our research, this is a common reality in dementia care. We asked directly what circumstances could lead to discharge, and we understood that aggression would be the primary concern. Our dad has never shown aggression toward staff or residents and is, in our experience, well-liked by those who interact with him. During his stay, he was involved in two separate incidents where another resident struck him. Even in those situations, he did not respond with aggression. Despite this, within a short period of time, we were given a 30-day discharge notice related to the same behaviors we disclosed upfront and believed would be manageable. We also have serious concerns about the level of care and safety during his stay. Our dad experienced two falls requiring ER visits and facial stitches--despite no prior history of falls before admission. The most serious incident, as it was described to us, occurred after he wet the bed overnight. We were told he was assisted into the bathroom and left unattended while staff retrieved supplies, and was later found on the shower floor, bloody with significant injuries requiring emergency medical care. Based on what we were told, leaving a cognitively impaired resident unattended in that setting raises significant safety concerns. We attempted to work collaboratively with administration to address his incontinence, only to be told that this behavior had only been seen once or twice in the past six years, which was surprising to us given our understanding of dementia-related symptoms. To have a facility accept a resident with full knowledge of their needs, indicate those needs could be managed, and then later discharge him for those same issues was deeply disappointing. The impact is not just logistical--it is personal. Uprooting someone with dementia can lead to confusion, regression, and emotional distress that is difficult to reverse. Families depend on honesty, experience, and consistency when placing a loved one in memory care. That was not our experience.

My mom spent a year in memory care at Spring Gardens in Mapleton. I was very impressed with the…read morelove and care she received there. The facility is beautiful, but more importantly, the staff that cared for her were kind and compassionate. They provided activities/entertainment that added to her quality of life. They kept me in the loop and encouraged family visits and interactions. I highly recommend Spring Gardens in Mapleton.

Friendly staff, happy community of seniors, complimentary ice cream, what more could you want!…read more10/10.

This place deserves no stars they're rude, lazy, inmoral, blame others for their mistakes, thieves…read moreand liars. During stay was hospitalized 3 times. Aspiration pneumonia this last time and had the NF been doing their job it would've been prevented, per the doctor. Same thing happened couple years ago and parkway puts on record that I possibly supplied pills or meth even though there was none in his system. Then while in ICU they emptied his room and a month later still no wheelchair or other stolen items No notice nothing. Not even a how ya doing

I am troubled by the reviews that are on here about a Utah County business by people who live out…read moreof this state. While they seem to have some pre-fed knowledge of some terrible situations in the past, those shouldn't necessarily reflect current care. I would like to comment on Kregg Chidester and his unsurpassed level of care for all individuals in skilled nursing. He is knowledgeable, compassionate, understanding and kind. I have seen him in action with a difficult situation and he truly did whatever was best for the resident. Isn't that what we look for in these facilities? Having that kind of leadership trickles down through employees. His staff are like minded because he demands that level of service for them. Again, isn't that the atmosphere you would want your loved one in? I spent several years working as Resident Advocate for Parkway when they first opened and I am certain that their residents are priority one. I am also certain that people are imperfect and can and will make mistakes. I recommend Parkway and I would recommend any place that Kregg Chidester is working at to take care of someone I truly wanted the best for.