RUN!! Complete ripoff! He doesn't tell you how much the quote is going to be. He spent 10 minutes…read more"diagnosing" what we already knew and then charged us $239 and that wouldn't even go towards the total for the fix! Hidden fees up the wazoo!! It would've been cheaper to tow the car to the mechanic and get a free quote! Very unreasonable! Bad business practices!! (Note: I disguised my name for safety purposes).

This is the review that I left yesterday, November 13, 2025:…read more "Roberts is the real deal. He has the sophisticated diagnostic equipment to identify the problem and the advanced mechanical expertise to fix it. However, he is expensive and adds some gratuitous fees. Cost for 2-hour diagnostic assessment to identify faulty crankshaft sensor was $133.90/hr x 2 = $267.80 plus $50 service charge for total of $317.80 ($348.79 with tax). Cost for installation of new crankshaft sensor was $58.81 for the sensor, $130.00 for 1 hour of labor plus another $50 service charge for total of $238.81 ($262.09 with tax). I offered to pay with cash. Roberts said he preferred a credit card. However, he did not tell me there was a $31.96 "noncash adjustment/credit card fee.". There was also a $22.86 fee for mobile supplies. Altogether, the cost for diagnosis of faulty crankshaft sensor and replacement with a new one was $671.01. In addition to parts and labor, this included two $50 service charges, a $31.96 "noncash adjustment/credit card fee", a $22.86 mobile supplies fee and tax on the extra charges and fees. If Roberts had come clean about the $31.96 fee for not paying in cash when I offered to pay in cash at first, and if he hadn't added a $22.86 fee for mobile supplies, I would have left four stars." -------------------------------------------------------------- This is my response to comments from the business owner regarding the above review that I posted yesterday, November 13, 2025: Thank you for crediting my VISA card with $50 for the duplicate service charge. Since the final billing amount included 9.75% tax, the credit should have been for $54.88. I did check the "terms and conditions " on your website again to be sure that I hadn't overlooked anything. According to your website, you charge $130.00/hr for diagnostics. However, I was charged $133.90/hr. The amount of overcharge was $7.80 for two hours plus 0.76 tax = $8.56. Your website says nothing about a charge of $22.86 for mobile supplies that was added to my bill. Including tax, the amount of overcharge was $22.86 + $2.23 = $25.09. Your website also says nothing about a 5% "noncash adjustment / credit card fee" for paying with a credit card in lieu of cash. Including tax, the amount of overcharge was $31.96 + $3.12 = $35.08. So, the total outstanding overcharges are $4.88 + $8.56 + $25.09 + $35.08 = $73.61. By the way, I don't happen to think these oversights were intentional on your end. Rather, the software that you're using for billing appears to be much lower in quality than the sophisticated diagnostic software that you use to identify mechanical problems in motor vehicles. I hope we can get this sorted out. I really appreciate your willingness to work with me.

I am so thankful for this place. Not only was the service wonderful but they helped me out with a…read moretire situation right before closing time. I will definitely be returning for any future car needs. I highly recommend this place.

This place scammed my 76 year old father by selling him a battery they didn't install. My father…read moretook my mom's 2019 expedition in for an oil change and asked them to replace the battery also. The battery was fine but was the original from the factory. They were about to take a long roadtrip to see friends so he wanted to avert any unnecessary emergencies on the road. Six months after they supposedly installed a new battery, the battery died. When my dad took a look at the battery, it was the same Ford OEM battery that came with the expedition when they bought it new, not the replacement this place sold him. When he took it back they gave him some BS story to explain what happened. They did finally install the battery he bought 6 months prior. If they will pull this scam on an old man, they have no moral compass and I would advise all to stay away.

As an amateur mechanic I'm always trying to avoid taking my vehicles to a shop in order to avoid…read morecostly charges & the back & forth that sometimes occurs when trying to diagnose mechanical issues. When my high school sweetheart 2010 Chevy colorado (254,000 miles) started having some engine trouble months ago I started self diagnosing & running tests when I had spare time. After changing some minor components & doing some routine maintenance didn't solve the problem I looked online for e local reputable shop to have the fuel pump pulled since I didn't have the capabilities to drop the tank easily at my house. Woodard's had a visible track record of providing good service for this specific repair online so I decided to try them out. They were only 12 mins down the road from my house so it was convenient as well. When I came by on a Monday the gentlemen at the counter said they would have it looked at & call me within 24 hours. That was done as advertised & they also suspected the fuel pump was the issue. I was given a quote & gave the go ahead & had my vehicle back & running smoothly within a few days. They could have done it same day but I told them no rush as I have another vehicle. Price was reasonable as I had them throw a few extra components on while they were servicing the pump (emission solenoid & in line fuel filter). Will definitely use them when I encounter something I can't tackle myself.

My landlord recommended this auto shop. I brought my car for a replacement of rear brakes. Compared…read moreto another shop in the area where I was told that they would need to replace both breaks and rotors quoting me $450 to $550, here I was told they could just resurface the rotors and replace the breaks. I paid just under $250, dropped off at 8 am, picked up at 1 pm. Very polite and respectful. No appointment, first come first serve. Honest and reliable (apparently, my breaks were about 50% worn but the rotors had a lot of rust. I was given an option to do nothing or just get the pads replaced). I would go there again when the need arises.

Had been taking my car to J&E for nearly seven years and then the management changed. Recently took…read moremy car in for an oil change and tire rotation and left it there for the day. The guy said he could get it done, but when I returned, he said he wasn't able to get to the tire rotation. No problem at all until I noticed he had charged me for services I did not approve and the tire rotation that was not completed. I was able to get the tire rotation removed from my bill, but the other services were not removed. When I asked about the services, the guy shrugged and said I should have been called for approval. I told him I'd not spoken to a tech to approval the services. He replied that they were needed anyway. I replied I could change that filter myself and he looked me over and told me it can be hard to do. Do NOT go to this shop and definitely do not go if you're a woman who doesn't want to be spoken to in a condesending way. ​

I took my truck to J&E for a second opinion regarding several hundred dollars of brake work that…read moreanother shop recommended. I told J&E that if they agreed the work was necessary that they could perform it. After inspection, J&E informed me that the work was not necessary and they did not charge me an inspection fee. J&E will be my first stop next time I need service.

Did not get any work done there long story. They were very…read moreprofessional,knowledgeable and helpful with advice which I liked very much

I don't know how long they have been in business. They repair the transmission in my 53 Buick in…read more1965 and it work fine. Made several trips from Nashville to Louisville in 1966.